Review of Toluna
Don’t do it
This is a joke. You spend 15 minutes conducting a survey then it says your not the right candidate we are looking for. After 15 min? Shouldn’t the be after 15 seconds. I think this is a scam. Never got paid for my time . Don’t do it
Reply from Toluna
Dear Chris,
Thank you for taking the time to submit your review! We’re very sorry to hear that your experience was not at the level we would have liked.
We launch hundreds of surveys every day, each with their own specific respondent needs and targets. To make sure the surveys you answer are right for you, we have put in place a screening process at the beginning of each survey to ensure you fit the target group. If you don't, the survey will close and you will be automatically redirected to a new survey opportunity.
To increase your chances of receiving better targeted surveys with the highest chances to qualify, we recommend you always keep your profile surveys up to date.
Sometimes, determining whether someone qualifies for a survey takes just a few questions other times, it may take more questions. This usually happens in the first half of the survey, however if and when this happens towards the end of a questionnaire, it might be the result of a quality check.
We are dedicated to constantly providing quality data to our clients and to ensure this level of quality (and in agreement with our Terms&Conditions), please note that you might not qualify for all surveys. In such cases, the survey will close and the system will offer a new available opportunity. The reasons you might not qualify include, but are not limited to:
Your profile not corresponding to our client's target audience
Discrepancy in logical suite of responses;
Going too quickly through the questions to properly consider your answers;
Lapse in attention leading to failed quality checks;
Answering multiple questions the same way.
If during the quality checks in place you fail to qualify for a survey, then points will not be rewarded as we/our clients will not use that data for their research as it is not considered valid.
However, if you have any specific examples where you consider your failure to qualify was not the result of a quality check, we invite you to send them over to us at https://uk.toluna.com/contactus/ to investigate further so that we can make things right.
Best wishes,
The Toluna Team
Thank you for taking the time to submit your review! We’re very sorry to hear that your experience was not at the level we would have liked.
We launch hundreds of surveys every day, each with their own specific respondent needs and targets. To make sure the surveys you answer are right for you, we have put in place a screening process at the beginning of each survey to ensure you fit the target group. If you don't, the survey will close and you will be automatically redirected to a new survey opportunity.
To increase your chances of receiving better targeted surveys with the highest chances to qualify, we recommend you always keep your profile surveys up to date.
Sometimes, determining whether someone qualifies for a survey takes just a few questions other times, it may take more questions. This usually happens in the first half of the survey, however if and when this happens towards the end of a questionnaire, it might be the result of a quality check.
We are dedicated to constantly providing quality data to our clients and to ensure this level of quality (and in agreement with our Terms&Conditions), please note that you might not qualify for all surveys. In such cases, the survey will close and the system will offer a new available opportunity. The reasons you might not qualify include, but are not limited to:
Your profile not corresponding to our client's target audience
Discrepancy in logical suite of responses;
Going too quickly through the questions to properly consider your answers;
Lapse in attention leading to failed quality checks;
Answering multiple questions the same way.
If during the quality checks in place you fail to qualify for a survey, then points will not be rewarded as we/our clients will not use that data for their research as it is not considered valid.
However, if you have any specific examples where you consider your failure to qualify was not the result of a quality check, we invite you to send them over to us at https://uk.toluna.com/contactus/ to investigate further so that we can make things right.
Best wishes,
The Toluna Team
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