Hi Emma,

Thank you for taking the time to submit your feedback!

We launch hundreds of surveys every day, each with their own specific demographic criteria and targets. To make sure the surveys you answer are right for you, there is a screening process at the beginning of each survey to ensure you fit the target group. If you don't, the survey will close, and you will be automatically redirected to a new survey opportunity.
Please rest assured that none of the information you submitted prior to a screen out is saved or used. When you don't qualify for a survey the points are not rewarded as your responses are not used in the final research findings and we don’t get paid for them either by our clients.

Would you mind sharing your username with me so that I may have a look at your account's situation personally?

Best regards,
Katy