Cheap comissions EDIT - DOWNGRADE

THIS REVIEW HAS BEEN EDITED AND DOWNGRADED FROM 4 TO 3 STARS
First review - SEP/2019: Cheap comissions! Good platform overall, however they could include more information on stocks and update the documents and financials section which usually is not updated. I am very satisfied with them overall and I hope they continue to grow.

MAY/2020:
Regarding my fisrt review, no improvements have been made.
The last DEGIRO actions have resulted in lost of trust towards this platform. After discussing with fellow investors, we concluded DEGIRO is losing its competitive advantages in a competitive market. Not because they did not improve when others are improving, but because they are changing terms which we didn't agree to in the first place. We invested with DEGIRO because of its strategic model and to us it seemed comissions were going to get lower and lower with an increasing market share and lower operational costs. However, This has not been the case. Last email I got, was a change in "US products with reduced dividend tax rate". While I may understand why this could happen, I don't understand if they don't properly explain it to me. Companies were cut and there was no transparency as to why. I like things clear.
Also, there was a delist of several US stocks in DEGIRO which forced investors to close positions in the short term (WITH A LOSS) that were bought for the long term.
My newest positions were already acquired in a different broker because right now I am not feeling DEGIRO is the safest place. Please review your strategic view of the company. You can still thrive and be market leader. But a change is necessary.

I still need to state that I am still somewhat satisfied with the current terms. But your peers are growing at a faster pace than yours for a reason.
Please consider this, You are losing the confidence of investors.
Sincerly,
Francisco AS