Hi Doris,

Thanks for taking the time to leave your feedback, and please accept my apologies for the oversight that led to your cancellation not quite going to plan.

James has been all over this since you spoke to him this morning and a refund is in progress as I type.

If there is anything further we can do to assist, or should you wish to discuss the matter in more detail I'd be delighted to hear from you - you can reach me on: john.gibson@eposnow.com.

Kind regards

John