Review of SumUp
Avoid Avoid Avoid
Almost 3 weeks now with no email and no refund, i just want my money back. The same answer is repeated over and over again and customer service has no clue when exactly my refund will be processed.This company is very attentive when it comes to responding to public reviews rather than professionally and ethically focusing on resolving day to day business complaints.I have had no joy with Sumup my honest recommendation is please Avoid!!!! if you can.
Reply from SumUp
Hi Henry,
We are sorry to hear that you are dissatisfied with our customer support. Since you have left your Merchant ID as a reference to this review, we were able to look into your case for you.
The refund for your Card Reader was issued on 16.09.2019, which is within the three week timeframe that we advise for refunding returned devices. Following your inquiry, we did investigate your issue with our logistics and payments team to ensure that you received your refund within this period. Our support team does endeavour to keep our Merchants informed of any updates in ongoing cases and you should have received email feedback by now.
We respond to online reviews with the best intentions of improving our Merchant experience and provide assistance as may be required. This is dealt with by a separate department to Card Reader refunds and so response times will differ. At SumUp, Merchant satisfaction is always our number one priority.
Again, we apologise if you feel that your case was mishandled and we wish you the best of luck with your business moving forward.
Kind regards,
Your SumUp team.
We are sorry to hear that you are dissatisfied with our customer support. Since you have left your Merchant ID as a reference to this review, we were able to look into your case for you.
The refund for your Card Reader was issued on 16.09.2019, which is within the three week timeframe that we advise for refunding returned devices. Following your inquiry, we did investigate your issue with our logistics and payments team to ensure that you received your refund within this period. Our support team does endeavour to keep our Merchants informed of any updates in ongoing cases and you should have received email feedback by now.
We respond to online reviews with the best intentions of improving our Merchant experience and provide assistance as may be required. This is dealt with by a separate department to Card Reader refunds and so response times will differ. At SumUp, Merchant satisfaction is always our number one priority.
Again, we apologise if you feel that your case was mishandled and we wish you the best of luck with your business moving forward.
Kind regards,
Your SumUp team.