Hallo Chris!

I am so sorry to read this. I am happy to see, that you are alredy mailing with my colleage, and that she alredy offered you to exchange the product. I hope this can make everything a bit better.

I am also very sorry to hear, that you find our delivery a joke. I see that you got your items 7 working days after the ordering day. Untfortunally, this is how long it take for us to customise the product and ship it to UK. I am so sorry, that you didnt see that in check-out.

Best, Ditte Hermansen - Service team