Lost my boxes 6 months ago. No sign that I will ever get my boxes or compensation.

Lost my boxes 6 months ago. I have been chasing them ever since but all they replied was they will chase this up with the warehouse. Nothing has happened and I have chased them multiple times (10+ times). I have asked them about compensation but they have never replied to that.

They showed a complete lack of responsibility to locate my item despite having photos of my box and the receipt when they came to collect.

At this stage, I do not expect they will ever find my boxes and that they will ever send me compensation. Now that it has been 6 months I have no more choice but to at least warn the next potential customer to think carefully before using their service.

You can thank me later.

Updated 16 Dec 2019 following lovespace repied on trustpilot. I'm not sure if they will be able to edit their reply so here is the record:
"Hi Saharat,

I'm extremely sorry to hear you haven't received two of your boxes. I can see that someone from our team was tried to contact you on 2nd October by email but didn't get a response.

One of our team will be in touch to follow up shortly.

Best wishes,
The LOVESPACE Team"

Clearly goes to show they are willing to pass the blame onto me and showing absolutely no willingness to accept any responsibility. Bear in mind I have been their customer for years and have referred them to many customers. I can assured everyone here I have been chasing them in every way I can and that after they 2nd Oct I have had sent them at least 3 times since (counting just by email alone, let alone by phone calls and live chat).

I'm extremely disappointed I must say.