Shocking
Shocking. Bought the card reader from Ryman and then tried to set up. Got same answer as a previous reviewer. Also referred to 16.1 in terms and conds. Entirely irrelevant section! Now have a machine I paid for with no chance of reimbursement as it's been unpacked. Wanted to use it for a charity event to make it easier for people to donate. Had full letter of authenticity from major well known charity to prove all genuine and above board. And our company is a well established city tech company regularly posting profitable results to Companies house. No justification for denying use, but completely stonewalled.
Dear xxx,
Thank you for contacting us.
Unfortunately, we must inform you that the decision to close your account is final.
This action has been taken in accordance with article 16.1 of our Terms and Conditions
We apologise for any inconvenience and thank you for your understanding.
Kind regards,
xxxx
SumUp Onboarding Team UK
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--------------- Original Message ---------------
From:
Sent: 11.12.2019 18:02
To:
Subject: Re: SumUp - Important account information
Please could you elaborate? We are a relatively young, but well established company, filing annual profits with 100% credit record. What justification do you have for denying us services and what should we do with your hardware which we have already purchased?
Regards
On Wed, Dec 11, 2019 at 1:48 PM SumUp Onboarding UK wrote:
Dear xxxxx
We regret to inform you that after a thorough review of your account we will not be able to provide you with our services.
A copy of our Terms and Conditions can be found here: .
As a regulated entity, we operate under strict requirements imposed by the financial regulator, the card schemes (Visa, Mastercard and American Express) and our acquiring bank, who acts as a gateway to the card services. Our license is not limitless and therefore we cannot support every business model.
We apologise for any inconvenience this may cause, and thank you for your understanding regarding this decision.
Kind regards,
xxxxx
SumUp Onboarding Team UK