Review of SumUp
I would leave no stars if i could!
I would leave no stars if i could!! Absolute shambles of a company! Do not use they hold money for no apparent reason really damaging to your business and their only explanation is they are part of a financial institution as is Barclaycard, Worldpay and everyone else please avoid at all costs TERRIBLE!!
Reply from SumUp
Hi John,
At SumUp, we are obligated to query certain transactions in order to remain compliant with financial regulations set in place. In these cases, we ask that evidence is provided to confirm the nature of the payment. This is so we can ensure that the card reader is being used for its stated purpose.
We always attempt to resolve these issues as quickly as possible so that we do not inconvenience you or your business. Unfortunately, if the information provided does not clearly state the nature of the transaction, it can be difficult to approve.
It is important that these decisions are made purely based on the information provided. You are within your rights to request that we refund your customer so that you can seek an alternative payment method.
As we take the security of our merchants and their customers very seriously, so we always want to be completely certain of any transaction made via our service.
We do apologise for any inconvenience caused and wish you all the best in your future endeavors.
Kind regards,
Your SumUp Team
At SumUp, we are obligated to query certain transactions in order to remain compliant with financial regulations set in place. In these cases, we ask that evidence is provided to confirm the nature of the payment. This is so we can ensure that the card reader is being used for its stated purpose.
We always attempt to resolve these issues as quickly as possible so that we do not inconvenience you or your business. Unfortunately, if the information provided does not clearly state the nature of the transaction, it can be difficult to approve.
It is important that these decisions are made purely based on the information provided. You are within your rights to request that we refund your customer so that you can seek an alternative payment method.
As we take the security of our merchants and their customers very seriously, so we always want to be completely certain of any transaction made via our service.
We do apologise for any inconvenience caused and wish you all the best in your future endeavors.
Kind regards,
Your SumUp Team