Order took 3 weeks and when it arrived…

Order took 3 weeks and when it arrived it contained only 1 of the items, other 11+ items missing. When I called them you have to wait 10 minutes just for someone to pickup.

AUER product and quality is really good, but the service is so bad next time I'll buy from a reseller. Actually, most negative reviews are not of the product/quality but the service which is a pity.