HORRIBLE COMPANY!!!!!!!

HORRIBLE COMPANY!!!!!!!
HORRIBLE COMPANY!!!!!!!

We have made so many complaints and last minute keeps ignoring us and saying it’s not their fault. I traveled to Barcelona last month , when booking with last minute they recommended this shuttle transfer company, I trusted them and booked them. On the way back to the airport the shuttle bus driver stole my bag! He gave me stupid reasons saying that someone jumped on the bus while driving on the motorway and they took my bag. This is disgusting! The company said that it is not their fault that someone stole my bag and that it was mine! I cannot get in contact with last minute because their costumer service is absolutely appalling! I am not gonna give up on this case because I deserve my money back. My bag was very expensive and I had very valuable things inside! I need this to be resolved now! Either last minute give my money back or the shuttle transfer company! I am never travelling with this horrible and stupid company again!