No customer service to speak of

I have cancelled a flight due to Spain's lockdown and have been told that I will not receive a refund despite the actual airline saying on their website that they are giving out vouchers that match the flight cost. I would have been happy with this !

It is impossible to contact lastminute.com you cannot get through to an agent on the phone , all of their options tell you to check the website or manage your booking there. Every email address that I have found sends back an automatic reply that says the emails are not monitored and will not be responded to .

I understand that the outbreak is unprecedented but the lack of customer service or clarity is appalling. Avoid this travel agent.