Poor customer service policies

I was given a Neom Wellness Pod for my birthday in October and liked it so much I ordered 3 to give to family as Christmas presents. There were 2 problems, firstly my parcel only contained 2 pods and secondly one of the pods didn’t work due to a faulty power cable. Customer Services responded promptly to my emails, were polite & courteous, and the items were replaced, but the forensic way I was questioned and asked to send several photos and videos left me with the distinct impression that I was not being believed or trusted. I don’t think I will be ordering from them again