It is shame what this company has become

UPDATE
Requested the withdrawal in december an I still have not received it. The company has liquidity issues, and the KYC procedure is a total chaos. Not paying. Stay away.


It is shame what this company has become.

I have been quite happy with Mind Capital until 2020 Nov when all of a sudden the profits decreased drastically, the company blamed their funds being stuck in exchanges. Obviously, all the customers wanted to withdraw their investments this January. Normally the withdrawal of original deposits arrive at the wallets between the 5-10 of the following month. To gain time with paying the funds, the company introduced a new KYC process, and made it compulsory for everybody who wanted to withdraw this month. The KYC process is not the normal, straightforward process one that you would expect from a normal company, they are administering it wrong, the notice does not arrive to users, some get paid the others are still waiting. All they say is that we should wait patiently, and the customers are all frustrated flooding the customer support that does not respond. It is a total chaos, what they have there, I am sure it was intentional to introduce such a wrongly administered KYC process, and then blaming it on the users for for doing it correctly and saturating the support imbox with complaints.

Today is the 17th, and they still have not even enable the KYC for me in their system.

Absolutely disgusting and disappointing.