Fancy Dress Shopper
United Kingdom
Review of Maisons du Monde UK
Items delivered on time and swiftly
Items delivered on time and swiftly. Great quality.
Review of Dawn Bibby
Order arrived with one item missing
Order arrived with one item missing. I chased it up and they had made a mistake, so had to send another packet, which in turn delayed my project. Nice range of products, though.
Review of Feel Good Contact Lenses
5* Lenses
Fast and reliable delivery!
Review of Jokers' Masquerade
2 of 3 products were faulty
Speedy shipping. But sadly 2 of 3 products had to be returned due to manufacturing errors.
I would recommend that Joker's Masquerade quality control all stock before sending it out.
Reply from Jokers' Masquerade
Hi,
We are sincerely sorry for the problems you have experienced with these products. As the retailer we have our own quality control procedures in place and can assure you that both products will be investigated by the appropriate department. We must, however, place ownership of quality controls within the factories of the manufacturer. This is not an excuse but may explain why quality issues are out of our hands. I can see that a refund has been processed for the return. We apologise for any inconvenience caused and hope this does not deter you from shopping with us again.
Kindest Regards,
Lucy
We are sincerely sorry for the problems you have experienced with these products. As the retailer we have our own quality control procedures in place and can assure you that both products will be investigated by the appropriate department. We must, however, place ownership of quality controls within the factories of the manufacturer. This is not an excuse but may explain why quality issues are out of our hands. I can see that a refund has been processed for the return. We apologise for any inconvenience caused and hope this does not deter you from shopping with us again.
Kindest Regards,
Lucy