Mark
Used to be great
Used to be great, but delivery time are very slow. Told me they had shipped my new bass over 24hrs ago, but UPS say they still haven’t received it from them.
order number:201950.519313
You wanted me to reply to you via email, I did that and all I got back was my shipping number (already had that), so whilst you show concern on here, it’s actually a complete waste of time. Terrible customer service and delivery is now 5 days. Used to be 3, which was my point in the 1st place.
Thank you for your feedback. Unfortuantely due to the increased number of parcels being shipped, during this time of the year, the tracking information of the shipping companies is not always immediately up to date. If you could email us with your customer number to international@thomann.de we will gladly check the status of your shipment and investigate this further.
Hope to hear from you soon,
Your Thomann International Team
Total Rip off!
Same as everyone else on here, just been ripped off by Packlink fining me £40 for a parcel where I followed their instructions completely to the letter.
Total rip off company, I won't be using them again, and will use eBay less as a result.
Never hit delivery times.
I’m a prime customer. Just lately I have ordered items that were promised next day delivery. I can only assume that is a joke, as that rarely happens. Needs trading standards to investigate!
Bought a used Fender Precision Bass…
Bought a used Fender Precision Bass from them. They were very helpful and the Bass is perfect.
Sadly I can’t give less than 1star
Sadly I can’t give less than 1star. Awful company, e-mailed me to say the would deliver today. Chased them because they didn’t, they tell me they put it on the wrong vehicle, by time they realised (9.35am), the right vehicle had left.
Then they forgot how to send e-mails! So I wasted all day waiting for this pathetic excuse of a delivery company to deliver.
Useless!
I am very sorry to hear that your item did not arrive as expected. I have passed your feedback to the relevant team and asked them to get in touch with you.
Thank you
Lisa
Definitely don't believe the web page.
Same experience as Mary previously. Was supposed to be delivered today, which is what was agreed at purchase. Not sign of it, phoned up and was told it would be delivered tomorrow instead. Poor communication and I've wasted a day waiting in for something that won't be delivered.
Not good.
Update: When it did arrive it had not been setup in anyway. The front Derallier doesn't work. I'm going to have to go to a cycle shop locally to get it set up.
These are charlatans, don't give them your money, I wish I hadn't.
Total Rubbish
Been tracking the delivery all day, number 52. The driver got to the village 4 miles away (8 deliveries away). Then the information disappeared, with a message saying it would still be delivered today. Guess what, it wasn’t.
Note to sellers, I won’t buy from you if you use Yodel.
Sent the wrong colour
Sadly they sent me the wrong colour cab. Fender Rumble 210 with Silver grille became a black one. Didn't actually have the Silver one they advertised in stock. So not that happy. Didn't want the hassle of sending it back, but I won't buy from them again (they didn't seem very apologetic).
Update: Gordon has replied. I have now arranged to send it back no hassle and at their cost. He couldn't have been more helpful, so I have upgraded my review to 5 stars. Thanks Gordon.
We are really sorry that the wrong colour cab was sent out to you and that we couldn’t get hold of a replacement to change it for you.
Fender are currently out of stock of the Rumble 210 with silver grille with no estimated date as to when they are next available.
We try to make returns as simple as possible though so if you want to return it please do get in contact.
Apologies again about the error on the site and that it wasn’t spotted by our team before despatch and sorry for any inconvenience this has caused you.
If you need to get in contact please call: 0117 9241151 or email: website@mickleburgh.co.uk
Never had a bad experience with them…
Never had a bad experience with them Highly recommended!
Not reliable!
Ordered a Amp head because they said delivery on Friday 19th April. Great I need it for the 20th.
Got confirmation and it said delivery 19th, still ok.
Now they say they will deliver on the 23rd!
Too late, always had problems with Rich Tone, I should have learnt by now!
Last time they will fool me!
Thanks for the reply Andy, but you must have known about the bank holiday in advance? The only reason I bought from you instead of GAK was because you said you would deliver on the 19th, GAK said they couldn't (turned out you couldn't either). So you got my business under false pretences.
Many thanks taking the time to leave us a review. Unfortunately due to the bank holiday weekend our couriers weren't operating which caused a slight delay. Apologies for any inconvenience caused and we hope to do business with you in the future!
Regards
Andy
RICH TONE MUSIC
I wood (Get it?) give 0 stars if I could.
Terrible service, terrible communication. Way beyond the delivery date quoted as they haven't even dispatched it yet and that is going to be 7 days (despite paying £8 for a very small bit of wood).
Avoid at all costs, they are totally useless.
Slow
Ok, but slow. Ordered some from Glasses Direct the day after ordering from Select Specs. I've been wearing them for 4 days now and the selectspecs ones haven't even had the lens fitted yet.
Refunds too slow.
Have bought many instruments from Thomann over the years. Had occasion to return one on 24th Oct. It's now the 8th of November and no refund. Will have to go through PayPal now.
I didn't realise until today that they hadn't refunded me and last night I had ordered a bass from them. I have cancelled that now, seeing as refunds are so slow.
In reply to Thomann: it is longer than 14 days, and 14 days is unacceptable anyway.
Poor customer service and response
Insisted that they had sent item even though the DPD tracking number showed it hadn't been sent and that they had mearly raised an order to send. They couldn't even be bothered to check the tracking details themselves in the so called 'customer services' dept.
They seemed to imply that as I hadn't paid extra for urgent shipping it was down to me, even though the item hadn't arrived (or even been shipped) by the delivery day they had told me to expect it. Ordered on the 17th, still not sent on the 21st.
Not worth dealing with, I won't again.
Excellent service as always
Excellent service as always, unlike Rich Tone in Sheffield. If you find items the same price buy from GAK instead, they will look after you.
Excellent
Next day delivery, perfect.
Sent faulty phone
Sent me a faulty phone. It can happen but the 9 day wait to replace it was not good customer service and highlights that it's better to deal with UK based companies. The wait is because you have to return it to an address in the UK and then wait for them to send it back to Dubai. Shame as I had bought 4 phones from them previously, you live and learn!
Brilliant
Excellent service, highly recommended.