t boyd
Don't bother asking a question....you…
Don't bother asking a question....you will be ignored.
archaic on-line booking system
archaic on-line booking system. do you have an hour to waste?
2 of the last 3 deliveries not…
2 of the last 3 deliveries not completed. for such a famous company they are shockingly poor.
Online chat - useless.
Emailed them.
Phoned them - the call centre sounded like a chimp's tea party was going on. Unsurprisingly, again useless.
Had to resort to closing account & disputing charge with my credit card company.
Frankly, I would rather go hungry.
Fraud department is out of control and…
Fraud department is out of control and running the bank. ex-customer.
a total rip-off of a company
a total rip-off of a company.
high pressure sales techniques.
a call centre with absolutely no knowledge of what they even do.
then try extracting yourself from paying them forever.
a "complaints" department which is itself highly aggressive and worthy of a complant.
Please avoid a very expensive mistake.
Thank you for the feedback on our service. We are extremely sorry to hear that the level of service you have received has not been of the highest standard. We have attempted to contact you regarding this but have not been able to get in touch.
Should you wish to discuss this matter further, please do not hesitate to contact our 24/7 customer support centre on 0344 800 1999 or you can reply to our request for information via Trustpilot.
Best Wishes,
ADT
Not exactly customer focused
Not exactly customer focused. They couldn't give a damn. Avoid.
useless at every turn. do yourself a favour and buy elsewhere
1. KnowHow do not know how to deliver
2. They also do not know when to deliver
3. Prepare for numerous arguments
4. On-line will also deliver the wrong goods.
5. I would advise selling their shares after the world cup - boosted results have been posted. A company this inept is only heading one way.