TMUSH
Excellent upright hoover
Excellent upright hoover. Can’t believe how much it picks up. My previous dyson was nowhere near this effective. Knocked off one star as it’s very heavy and cord does not automatically retract so it is a bit unwieldy. I will prob get a cordless too.
Beautiful wellness pod
Beautiful wellness pod. Now bought two more as gifts and recipients love them. Very classy
Truly shocking customer service
Truly shocking customer service. Discovered in Dec 2020 that I had been paying for a serviced alarm that had not sent a signal in 18mths! No service visit either. Complaint raised in early Jan. Emails don’t get a response for weeks at a time. Eventually passed to John-Paul Copeland in the Directors Office but he doesn’t reply either. Assured that the resales team would contact me (they haven’t). Offered refund of less than 1/3 of what I paid over 18mth period but received no monitoring or service visit during that time. Would like to know what I received in exchange for the other £340 as it appears to be nothing!! In my experience, the engineers are lovely (no complaint at all) but customer service is very poor. As it stands, i continue to pay £30 per month for an alarm that isn’t maintained and nobody will answer my emails. Avoid!
We are sorry to hear you are unhappy with the level of service you have received.
The information you provided has been passed on to the directors office with a request to contact you to discuss your options.
Please accept our apologies for any inconvenience.
Best wishes
Nikki
Top quality dog food always delivered…
Top quality dog food always delivered really quickly. Very happy customer
Great quality frying pans
Great quality frying pans. Makes such a difference.
I’m sure the bike is great..
I’m sure the bike is great... if only I could use it. Bike arrived over 2 weeks ago but shoes didn’t. Supposed to be 5-7 day delivery. Did a live chat only to be told out of stock (no message on website at point of order). Since done 3 more live chats. First of all told that “we hope they’ll come in over the next few weeks” (great!). Then told they’ll arrive yesterday via yodel. Heard nothing from Yodel so did another live chat. Reassured that item has been dispatched from warehouse and that this will be investigated with Yodel. Promised an email today but again nothing... Seems like I’m paying for premium equipment which isn’t backed up by premium customer support. So far given inaccurate info and then failed to contact me/follow up as promised. Not a good start!
**Update - email from Peloton to say that Yodel have lost the package and they’ll order another pair BUT they are out of stock again now. Well done Peloton. No resolution or estimation of when they’ll be back in stock either. Thanks for....nothing! **
Ruined the item!
myHermes delivered a parcel to my address yesterday whilst I was at work. It contained 2 extremely difficult to obtain disney dolls for a little girl's 6th birthday. According to the online tracking system, it had been delivered to a "secure location." In fact, it had been carelessly thrown over my gate!! The heavy rain yesterday afternoon destroyed the cardboard box and soaked the dolls. They're now out of stock at Disneystore and I won't be able to get a replacement in time! Thanks myHermes and thanks to the courier "[name]" who hasn't even had the courtesy to return my call!!
Careless, unacceptable service!
Please accept our sincere apologies for the manner of the delivery and the damage caused to your parcel. So we can look into this further, please contact us via one of the following,
- Telephone 0330 333 6556
- Email hermessupport@myhermes.co.uk
- Facebook https://www.facebook.com/myHermesdelivery or Twitter @myHermes
Should you contact us via Socail media, please send us a private message with your address details and parcel number so we can investigate this for you.
Regards, myHermes Customer Service
Disgraceful!
Purchased a bag in the May sale for £196. Website crashed during order so I input my details again. Ended up with 2 e-mails saying "your order is ready for collection." My husband collected one bag and told shop staff that the other order was clearly a mistake due to website malfunction. He was assured that I would get a refund! Well - that was nearly a month ago. I've e-mailed, telephoned and face-booked TB on numerous occasions but no response. Eventually managed to speak to Rochelle and her supervisor Dom a week ago. 20 minute phone call on a mobile which cost me money! Assured I would get a refund the next day but still waiting! There is no point calling or e-mailing as no-one ever responds. I nearly fainted when the phone was answered last week on perhaps my 50th attempt!!!!
So Ted Baker... have you STOLEN £196 or are you planning to ever refund me? I never even collected this item so don't see why it's taking this long!!!!