Stellar
Complete rubbish
Complete rubbish. Don’t bother. Website doesn’t work and you’ll just be told your tickets were sent in error and then have to go through agro of trying to get PayPal or bank to refund your money.
You have already been refunded for this, it was done immediately.
Sorry again for any inconvenience caused - we do understand that it can be frustrating.
Best,
Team TicketText
Money taken but nothing sent.
Ordered online and charged. Didn’t receive anything so got in contact to find they’d taken my money but hadn’t processed my order at all. So either a scam or just incompetent/unreliable. Either way. Avoid.
Thank you for your review.
I am very sorry for this, I can see that one way or another your order was processed but never left our warehouse. As I am sure you can understand, we had an extreme level of orders at this time, with order volumes raising by up to 1000% all of last week. We processed over 1000 orders a day and regrettabky yours was 1 of very few that were missed by the warehouse team and I am very sorry for this.
I can assure you that our normal level of service is extremely good and reliable, and I hope that one day you will give us a chance to demonstrate this to you.
Apologies again for any inconvenience caused.
Kind regards,
Leo
Operations Manager
non existent products on website.
When placing order online the items aren’t necessarily in stock. The subsequent communication is awful and you end up having no idea what will and will not be delivered. No other major retailer sells things online that they don’t have in stock. Exactly what you’d expect from sportsdirect I guess.
Fast and good delivery
Fast and good delivery, reliable and easy process for sending prescription
Poor customer service and aweful airline.
Poor customer service. Change flight schedule with no option to change or refund ticket. Despite paying extra to go with a thomas cook due to the favourable flight times, two weeks later they changed the schedule with no apology and no option to change or refund the ticket. This was not a flight I booked a year in advance in which case you can imagine schedules may need to change nearer time, this was less than 2 months before I was going to fly.
Great glasses and amazing prices.
Great glasses. Great price. Fast dispatch. Only reason not 5stars is the use of DPS to deliver who are useless. But Sunglasses Shop were great throughout with great price and can feel sure getting genuine product.
Poor customer service, ripped off
Be careful when ordering online. When I applied a discount code Victorian Plumbing sent me by email it removed all of the "sale" offers from the basket, thus equating to the same price. When I emailed their customer service it took days to reply and they basically said tough luck and if you're not happy send back all the items at your expense and re-order. Items themselves took 2 weeks to arrive, but I still wasn't allowed to cancel the order before they were sent.
Awful customer service.
Having booked a return flight from London to Canada, you can imagine the shock when I received an automated email from flight network stating they'd cancelled my flights 40hrs before I was due to fly back to the UK. Flight Network Customer service refused to explain or help and it was only due to several phone calls at international call rates over my last 24 hours of my hol and AirCanada helping that I managed to get home. Avoid these jokers if you can. Also watch out for them advertising flights as AirCanada when it's actually AirCanada Rouge (cheap, old planes, limited in flight services).
We have over a dozen international numbers to contact globally. You can feel to email at customercare@flightnetwork.com and we will look further into this for you. Thank you for your time.
Awful customer service, unreliable service. Avoid!!!!
Within 5 days of having broadband installed it stopped working. Customer service were unhelpful and basically lied to get me off the phone. Technician never turned up. Then after taking a third day off work, virgin customer service again lied saying they would reimburse for inconvenience and lack of service. These people clearly aren't to be trusted and it seems while the broadband is fast when it works it's too unreliable to use.
Unhelpful and rude customer service, faulty website. ***Avoid****
having requested to pick up some coats from collect + a fault in superdry's website meant they were sent to an address hundreds of miles from where I live. Instead of arranging to have these picked up, they said there is no problem with their website and basically told me where to go. I am therefore having to go through my credit card company to retrieve the money. Avoid using these people, just go in store.
We apologise for the issues you experienced with your recent order.
We strive to meet all of our quoted delivery times and are disappointed to hear that on this occasion we were unable to. Our delivery policy and procedures are monitored very closely and customer feedback like yours is a vital part of measuring their success and improving our processes.
We would also like to apologise for the delay in response from our customer services team. We experienced an extremely high level of customer calls, emails and requests over the Christmas and New Year period and this has resulted in a delay in our response times. Our Customer Services team is working hard to clear this backlog and measures have been put in place to ensure that this does not happen again in the future.
Looking at the order I can see that the order has been delivered to your billing address and we hope that this matter has now been resolved for you. If it has not, please contact our customer service department on 0333 321 2222 and one of the team will be happy to help you.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
terrible!! avoid at all cost
WARNING!! Do not use this site under any circumstance if booking outside of USA. The price they quote is a scam and exchange rates are a lie. You will be charged in US dollars and face a hefty fee from your bank for paying in a foreign currency as well as the exchange rate being completely different to the one you are quoted. The customer service is rude and unhelpful. Avoid at all cost (literally)!