Mr. Iqbal Hussain

Hello Iqbal.

Thank you for taking the time to leave this review. We are sorry to hear that it has taken so long for your refunded transaction to appear back on your SumUp Card balance.

We are always striving to streamline our card processes to make sure that these cases are resolved more quickly. Unfortunately, the timeline for these refunds can be dependent on external factors that are not entirely within our control, such as receiving the clearing notification from the bank who have issued the refund. Please do not hesitate to contact our support team if you have any further questions.

Kind regards,
Your SumUp Team.

Hi Mr. Iqbal Hussain,

Thank you for leaving a review.

We really appreciate your excellent feedback!

Kind regards,

Charlotte.

Hi Mr. Iqbal Hussain

Thank you for your review. We are so glad your order was perfect!

Kind regards,

Freya

Hi Mr. Iqbal Hussain,

Thank you for your review.

We are sorry to hear that you were not 100% satisfied with your order and would like to look into this further for you.

We have emailed you requesting further information so that we can hopefully improve this before your next order.

Kind regards,

Charlotte.

Hi Mr. Iqbal Hussain,

Thank you taking the time to leave a review and for your very helpful comments.

We always welcome your feedback so that we can constantly look at ways to develop.

I have forwarded your comments onto our embroidery department so that we can look at ways to improve this.

Kind regards,

Charlotte.