G.Wilton
Bad experience with delivery
Have had very disappointing experience with Energy Bulbs after one of the portable AC units we bought from them was faulty. I want to be fair with my review so I should say that when I called Energy Bulbs to report the issue they were extremely helpful, very pleasant to deal with and quick to offer me a replacement. We thus returned it (waiting in all day for the courier), however when it came to the new unit being delivered a few days later, we were only offered the possibility of an all day 9am-6pm TNT delivery which we accepted. However, despite rigourously checking the TNT site all day, all it said was “out for delivery” from 7:55am. No heads up or notice whatsoever as to when the delivery might happen. Well, let’s just say if you want to have an item delivered with EnergyBulbs you better make sure you plan 9 hours at home without doing anything which might mean you will miss the 1 minute you will get to open the front door and take delivery of your item with no notice whatsoever beforehand. Having just popped upstairs to get our daughter up from her nap, it was just when TNT knocked and we thus missed the delivery. Bearing in mind this was for the replacement of a faulty item (so we had already had to wait in once for the original item and then a second time for the courier return of that item, this was the third time waiting in), the delivery service offered is awful. Again, Energy Bulbs themselves are very pleasant to deal with but in this day and age with technology etc it just can’t be right that you have to accept a 9 hour delivery window without any tracking or notice. Very disappointed.
Thank you for leaving us a review. I am very sorry that TNT could not offer you a time slot for delivery. I understand that nowadays customers want as much communication and information as possible regarding delivery times.
This is something I will take up with our TNT account manager and see if we can upgrade our service so that future customers do receive time slots.
Once again I am sorry for the inconvenience caused.
Kind regards,
Leo
Operations Manager
Always good and prompt service
Always good and prompt service
Very happy with my new sofas and…
Very happy with my new sofas and customer service from beginning to end was excellent.
Excellent service
Excellent service. We had to get a large corner sofa into our new basement via the front lightwell. The guys who came were extremely professional, punctual, friendly and did a great job. Would definitely recommend if you need help getting a sofa in or out of a difficult space!
Highly recommended!
Excellent customer service and communication with Tapi Tooting store. The carpet fitters who came was also very professional, friendly and did an excellent job. Would highly recommend.
I am so unbelievably disappointed with…
I am so unbelievably disappointed with Loaf. Over the past few months I must have made at least 3 visits to the Loaf shack in Battersea (the people there very helpful btw) to really make sure we had chosen the right corner sofa bed for our new basement and we finally made the decision to go with the Cloud corner sofa bed and footstool - not a cheap purchase to say the least. Yesterday having made the decision at last to go ahead I finally called Loaf to put the order in - all fine until they tell me there’s a problem with the system and they will have to call me back. A few minutes later I get a call back saying it’s going to take longer than expected to resolve but will call me back as soon as there’s any news. So the next hour passes and I make sure my phone is on and available for when they call back. Nothing. So I decide to go onto the Loaf chat to find out what on earth is going on. I’m told that they are trying to resolve the situation and will let me know as soon as there’s an update (no ......errrrr ok, so what does that mean? Today? Tomorrow? “Well the purchasing team go home at 5:30 so most likely to be tomorrow now”. It’s now 10:45am the next day and still no news. So - let’s recap - I was about to make a significant purchase with Loaf but no one has even bothered to call me to tell me what’s going on since 3:30 yesterday afternoon. If this is how they treat potential customers before they’ve even made a sale (!) then I can only dread to think what happens after sale. Most other sofa companies would be biting your arm off to make a sale like this (especially in the current retail sector climate I might add!!!) not to mention giving discounts etc. Apart from the awful service which has upset me, I had spent a significant amount of time researching and checking out sofas etc to finally make this decision and now looks like an going to have to start again from square one.
I am very sorry to hear about this experience.
I'd really like to get this sorted for you as quickly as possible.
One of our team will be in touch shortly so that we can resolve this for you.
Kindest regards
Catherine
great parking site
Very easy to find parking spaces and book and much better refund policy than some other similar sites.