Raquel TB
Customer service is ridiculous.
I've had 2 issues now, very close one to the other, and bot cases the CS agents never knew what was going on, I had 30 different people replying to me every time not providing any new or useful info. I asked them at the end to let me review the service and they ignored me, also via social media. A total shame.
Fake advertising
I received a defective ring, it was missing the stone. After sending three emails with images of what I received they finally got back to me and told me they were sending a replacement ring. This ones arrived and it’s missing the stone again so after another 2 emails they reply saying that the ring actually has no stone and that they may take new pictures to reflect that on the web like... are you for real? Awful experience in general.
Mis bienes personales perdidos
Mi paquete sigue sin llegar y la agente que me atendió considera que no merezco un reembolso porque "el método contratado no asegura el tiempo de entrega". Mis bienes personales perdidos pero resulta que la empresa no me aseguraba que los fuera a recibir... gran servicio
Siento mucho que hayas tenido una mala experiencia con nuestro servicio, hacemos todo lo posible para asegurarnos de trabajar con transportistas que proporcionen la mejor calidad dentro del sector.
Para que podamos ofrecerte una ayuda personalizada te invito a que contactes con nosotros a través de nuestro Portal de Ayuda, visita http://packlink.es/ayuda digita contactar, de este modo podrás detallar lo sucedido y la referencia de envío correcta, tan pronto dispongamos de la información procederemos a revisar los errores cometidos con el fin de que se vuelvan a repetir.
Gracias de nuevo por tu comentario
Antonio
Servicio de Atención al Cliente Packlink
Brilliant customer support!
Had a little issue with my order and it was rapidly resolved by Zazzle CS Support with amazing results. I am amazed with my order and the quality of the products but, above all with the incredible attendance that I received. Thanks to Zazzle Customer Service and to Victoria that went above and beyond to help me. I will buy again here for sure :)
It's always a pleasure to hear back from our customers. Your feedback is greatly appreciated!
We have passed on your feedback to Victoria who dealt with your case. We are always available to answer any questions you may have and we look forward to delighting you with custom Zazzle products in the future!
Thank you once again for choosing Zazzle!
David
This is a total scam
This is a total scam, never received my order, never heard back from them.