Bertrand
Misleading advertising
The software controlled solution is a great concept. However, their distributors in Europe seem to suck. They sell at prices higher than you can find elsewhere. The distributor support is non-existing. They are selling products that have a newer version replacing them just a few days later. Of course without notifying. And the capabilities of the system they advertise with are not possible with the old controller. Their support is not technically or legally knowledgeable.
Their price point is in between cheap (like TP-link) and expensive (Cisco) but if you spend 700 or more and a few days later part of your setup is out of date, that is just not right.
Can't recommend
Can't recommend. Sold product that was replaced a few days later with a more powerful. No email support.
Le service clientèle est terrible
Le service clientèle ne répond que plusieurs jours après leur promotion. Suite, la promotion est manquée.
Bad customer service
Ordering with PC Componentes is OK, they are fairly fast in sending items and their pricing is good compared to others in Portugal. The problem is that like most companies that are operating on a bigger level, their main Iberian hub is Spain. So, Portugal is a little bit of a small side hustle and not important. Their offering of a premium paid service (free shipping) only applies to Spain. But you find out only afterwards, they assume all orders are placed in Spain. Ordering with a fiscal number, it is in their system, is horrible, they charge Spanish IVA for Portugal which is not allowed if they know your Portugal IVA registration number. Something that should be automatic. But no, it takes hours to explain and aks and beg to get the amount you paid too much back. As a client, you cannot assume an order that goes well, there is always something and in the end you are screwed over.
Xbox one analog joystick drift hidden defect
After ordering a console plus controller, the controller failed after a bit more than one year. It seems that the xbox one controllers all fail quite consistently on the left analog joystick. As an electronics engineeer, I will obviously open up the controller and post a video on youtube of this hidden defect. Anyway, the Microsoft guy pretended that there was two years warranty on the console but only one on the controller. That is obviously not true, but today you have to accept that every customer representative is trained in illegal behavior, never admit to a violation of EU consumer law. Always the same thing, a consumer has no power at all when his rights are violated. Ryanair violating passenger rights? Warranty issues? You lose a lot of time chatting and calling (that is intentional so you give up) and you get arrogance by people that know they can do anything without risking anything. I supported xbox because competition against Sony and Nintendo is healthy but with this kind of support, they should go out of business.
Online sales xbox one bundle, analog joystick hidden defect
After ordering a console plus controller, the controller failed after a bit more than one year. It seems that the xbox one controllers all fail quite consistently on the left analog joystick. As an electronics engineeer, I will obviously open up the controller and post a video on youtube of this hidden defect. Anyway, the Microsoft guy pretended that there was two years warranty on the console but only one on the controller. That is obviously not true, but today you have to accept that every customer representative is trained in illegal behaviour, never admit to a violation of EU consumer law. Anyway, Worten, where I bought the bundle online, wanted me to bring back everything. The game, the console and controller. So no games for about one month because they had to replace the controller. After a lot of back and forth and proof of the hidden defect, I went to Worten Peniche to show the controller but they were not informed, not able to answer about anything, impolite and they sent us home with nothing. We specifically drove back and forth for nothing. So the ticket I had went south (last reply I sent was never answered july 30th). Suddenly oct 19th, a reply from Worten on the ticket. Did it get solved? I didn't even bother to answer for what I consider extremely unlawful and bad service. A week after, a call from a number starting with 300xxxxxx (never seent that), a guy from Worten, asking to bring the console and game and controller to a store. I said it was bought online and I was no longer interested in their "service". A few hours later, again a call from the same number. We will send you a new one, no cost at all. OK, I said more than two weeks ago. I mean,really???
Using storm emma for extra income
Storm Emma 28th feb - beginning of March.
1. An unacceptable absence of customer support.
2. No email customer support to avoid leaving a paper trail.
3. Highways were people's best chance of survival during storm Emma, they were far from clear, trucks (and buses) were passing cars at unsafe speeds (yes, not the other way around), cars and trucks getting stuck (braking to a stop would make it difficult to start going again). Still, they would not make the highway toll free. Compare to Antwerp were the toll tunnel is free in case of heavy traffic jams.
4. Their system of payment is deeply flawed, not accepting cards that were successfully used before and after the fail of their payment provider. A fail of payment is an extra source of income since they can fine you a significant amount. There is no incentive for them to have a good payment system. The same for customer service, successful customer service is a cost and will avoid extra income from the fines.
5. The legal situation of photographs as proof in court is dubious. Many years ago some courts accept it, some don't because digital can be easily tampered with (courts should not say both allowed and not allowed but that is another issue). The great examples past weeks of AI replacing the heads of people in movies shows past months and years, even video is easily compromised.
They are playing with the lives of people in possible hazardous situations and for the sole purpose of money. You don't need to fear killerbots if you have humans around like them.
They don't care about the law just because they can
February 28th, 2018, flight canceled on Dublin Airport. Similar to Ryanair, they claim you can rebook your flight but you cannot reach the customer service at all, on their website the flights for the coming days and week are set as sold out. Nobody can book with the same airline. No transport, not hotel, nothing. After a long search we found a flight from dublin to another airport with Aer Lingus (yes, the ones pretending there were no seats left), and then another airline to final destination. Again, it is a strategy to break the law in such a way they can say that you never rebooked (unreachable customer service) and that you canceled to get your money back (paying hotel, transport, two cancelled flights and a third one at 5 times the normal price with the same airline is expensive). The reason they canceled flights was not the airport, but I quote: """While airlines canceled flights due to the location on aircraft or an inability of staff to get to work, the airport says at no point was it ever not open.""". It is inline with the flight disruption info from Aerlingus itself, stating: """we currently plan to operate the majority of our eastbound transatlantic""" indicating the airport was indeed not closed, it was an airline problem not an airport problem. They chose to cancel because they were willingly unprepared. The airport has learned a lot from the 2010-2011 weather problems. But the airlines did specifically nothing because of cost reasons. Cancel your flights, understaff customer service and blame the customer is cheaper than preparing to avoid flight cancelations.
They don't care about the law just because they can
Wednesday 28th, 2018, Dublin Airport. After more than 4 hours waiting, they boarded us through the cold outside. Then 4 people wanted off the plane, they were allowed to by the copilot. Ten minutes after they left, the flight was canceled. Thousands were serviced by less than 10 desks of Ryanair. People were lined up like cattle. Thousands were standing in line for hours, at 14h it was 8 hours since the normal departure time. No water or food of course, you could go upstairs to drink and eat but then you would lose your spot. Thousands waiting to change flights. Then Ryanair announced that there were too many people waiting, they couldn't handle it, we should not wait, we should go home. That the home was in another country, that was tough luck. No support (food, water, changing to another ryanair flight, hotel, transport to and from the hotel). Left there. Started calling around, all hotels booked. Finally after hours of waiting, you come to the Ryanair desk, you show the boarding pass and the system shows you as boarded so they cannot change the flight even if they wanted to. It is a deliberate strategy, not provide support, let them just rot and they will start taking care of themselves and later on we just tell them they should have rebooked their flight which they know was impossible. Bernadette O'Reilly and S McLoughlin were the butchers from customer service to pretend we haven't called to their customer support. But we have the call logs of our mobile phones. They are lying through their teeth. Because that is what you need to do if you break the law and have the money of a big company to crush every passenger that proves you violated the law. That is the world of business, but I think it is disgusting.
Useless support is standard practice
Denis Y of the fitbit team: support ticket open since feb 16th. First they treat you as a moron. Did you turn it on and off style. Then I escalated to the CEO level. They offer to support better. Actually, they ask you to provide screenshots, describe what happens, how it happens, a few times, but you never get anything back from them. They are analyzing god knows what using my data, not disclosing what they are logging, where they are logging it (GDPR and stuff) and don't explain why their app keeps showing zero sleep days. In the end, you get the usual crap. Disclaimer that they don't measure sleep and that you need a professional sleep analysis which everybody knows. And then explaining why they think my sleep doesn't match their requirements. Really? You market sleep monitor capability, and I understand that it is about a rough interpretation, marketing is always a lie, but the essence they conveniently do not explain. The malfunction of their app, not showing data while the log is somewhere in their possession. Blessed are the poor in spirit: for theirs, is the kingdom of heaven.
The way they advertise is misleading
The way they advertise is misleading. It has been banned successfully in other EU countries due to the violation of the consumer protection laws. They advertise with discounts upto 70%. The trick is to discount something less valuable and make people click or got to the (online) store. The real discount on valuable items is far less impressive. Second violation of consumer law (also big court cases decided in favor of consumers in other EU countries) is that they advertise with something attractive, like a cheap tablet,10" and then have no stock or just a few. When you go to the store, they tell you they haven't received any. You cannot back-order. You have been lured to the store, hoping you would buy something else.
We would first of all like to apologize for the inconvenience caused by the descrit situation, so we always try to find and communicate the most advantageous promotions. The stock we have is limited and therefore there may be breaks during the campaigns.
Following the same, we must inform that you can formalize your complaint to info@staples.pt.
In the certainty that at no time do we intend to defraud your purchase expectations, we reiterate our apology and availability for any clarification or matter that you deem necessary.
With our best regards,
Vodafone earns extra by duping customers with unwanted game subscriptions
I had a Vodafone subscription but had to cancel because they allow to subscribe to unknown services (like games) that you never use, never signed up for and then bill you for that without any shame. I soon found out the better price of the subscription was hiding the way they make more money of customers. They refused to change policy hence I left. I think you should never go for Vodafone in Portugal.
MEO hunts you down for non-existing invoices
ANACOM sent a letter we could cancel for free because MEO did something wrong. They were obliged to grant this. But they made sure I spent days on the phone. They noted I was cancelling all services (I have two pacotes) but that was not the case. Then they started calling me about coming back. And then about cancelling both services. And a bit later, they just cut the cord, no warning at all. Again days spent, livro de reclamacao, nothing helped. Today I am still hunted down by a lawyer, Ana Claudia Pereira (she is infamous on the internet, search her name together with the word MEO). She refers to an invoice for MEO, gives a reference that doesn't exist, doesn't include anything to know what it is about and -more important- we don't have MEO products, only PT empresas. Logging in to the ptempresas site will in many ways get you through a number of different domains and sometimes you land in the client area of PT empresas, sometimes in the one from MEO. By change, I saw two numbers in the MEO client area, they were numbers belonging to the pacote that was cancelled (and allowed to be cancelled free by ANACOM), they shifted those to MEO, never sent any invoice (we can see the invoices if we have an invoice and use the code that is printed there, but we dont have any invoice) and we were totally unaware of this forbidden practice. If we cancel, that means cancel, nobody asked to continue those with MEO. We have no agreement with MEO, even though they list us as customer, we never have received an invoice. MEO provedoria is very silent. ANCOM says they never interfere in consumer disputes. And Altice, the new owner of MEO, Solange Bismuth is the contact (after Michel Combs left) but she never replied, nor cared. They use the law to their advantage, they never repsect the law in the other direction. Like Orwell said: 'All animals are equal, but some animals are more equal than others.'. He should have added, the ones with deep pockets but he probably forgot.
Een bank zoals deze die illegale …
Een bank zoals deze die illegale (onwettig dus) parktijken hanteert, die heeft connecties. Dat stinkt uren in de wind. De wet zegt dat een effect het bezit is van de eigenaar van het effect, niet van Rabobank. Wel, Rabobank verkoopt gewoon je effect, jouw eigendom, en er kraait geen haan naar. De CEO, klacht.nl, het bureau ethiek, de FSMA, allen blijven heel erg stilletjes. Stelen mag niet, als je een nobele onbekende bent zonder de juiste connecties. In vergelijking, in Belgie is nu de gemeente ambtenaar rechter en partij, GAS boetes (tot max 350 EUR) worden gegeven voor (bron Knack 21/12/2013) broodje eten portiek Kerk, leuning van een bankje zitten, kritiek geven op de politie (de gemeente zelf dus), afval in een openbare vuilbak gooien (jawel!), als afstand hengel en hengelaar meer dan 3 meter bedraagt, als je opgeraapte confetti opnieuw in de lucht gooit, ... . Iedereen associeert Orwell met Big Brother, echter zijn belangrijkste levensles was eigenlijk de volgende: iedereen is gelijk voor de wet, maar de ene is wat gelijker dan de andere. Conclusie: gebruik geen effectenrekening bij Rabobank, als het hen uitkomt, becshouwen zij uw eigendom als hun eigendom en verkopen het wanneer het hen uitkomt, de koers maakt hen niks uit. Ik stel voor dat we de auto van de CEO op 2dehands verkopen aan de eerste bieder, geeft niet wat de bieding is, hij krijgt die ene euro die geboden wordt, zonder probleem doorgestort (misschien wel enkele maanden wachten), want ik mag zijn auto verkopen en hem de tegenwaarde geven die ik voor hem heb gearrangeerd, toch? Vroem, vroem. Bureau Ethiek? Tuut, tuut, tuut, geen aansluiting op dit nummer.
Een bank zoals deze die illegale …
Een bank zoals deze die illegale (onwettig dus) parktijken hanteert, die heeft connecties. Dat stinkt uren in de wind. De wet zegt dat een effect het bezit is van de eigenaar van het effect, niet van Rabobank. Wel, Rabobank verkoopt gewoon je effect, jouw eigendom, en er kraait geen haan naar. De CEO, klacht.nl, het bureau ethiek, de FSMA, allen blijven heel erg stilletjes. Stelen mag niet, als je een nobele onbekende bent zonder de juiste connecties. In vergelijking, in Belgie is nu de gemeente ambtenaar rechter en partij, GAS boetes (tot max 350 EUR) worden gegeven voor (bron Knack 21/12/2013) broodje eten portiek Kerk, leuning van een bankje zitten, kritiek geven op de politie (de gemeente zelf dus), afval in een openbare vuilbak gooien (jawel!), als afstand hengel en hengelaar meer dan 3 meter bedraagt, als je opgeraapte confetti opnieuw in de lucht gooit, ... . Iedereen associeert Orwell met Big Brother, echter zijn belangrijkste levensles was eigenlijk de volgende: iedereen is gelijk voor de wet, maar de ene is wat gelijker dan de andere. Conclusie: gebruik geen effectenrekening bij Rabobank, als het hen uitkomt, becshouwen zij uw eigendom als hun eigendom en verkopen het wanneer het hen uitkomt, de koers maakt hen niks uit. Ik stel voor dat we de auto van de CEO op 2dehands verkopen aan de eerste bieder, geeft niet wat de bieding is, hij krijgt die ene euro die geboden wordt, zonder probleem doorgestort (misschien wel enkele maanden wachten), want ik mag zijn auto verkopen en hem de tegenwaarde geven die ik voor hem heb gearrangeerd, toch? Vroem, vroem.