Maria Wise

Money well spent

Purchased ticket on line. They had the best price I can find. Several informative emails have been received, plus further offers. No other contact with them so far to discuss.

Reply from BudgetAir.co.uk

Hi there,

Thank you for your positive review.

As we are constantly striving to improve our services and provide a positive customer experience, we value customer feedback such as this.

We appreciate your time and we will look forward to seeing you again on our site.

Kind regards,
James

Difficult returning item

The shoes were nice but not to my partners taste. Upon trying to return the item I had mis-laid the invoice, but had the returns label and confirmation emails. I called twice to discuss how to return, I was on hold for over 40mins and gave up in the end: I emailed twice with No response. On the website it says you cannot return without the invoice and cannot return to store. I am left not knowing how to return. Complete nightmare, very confusing.

Reply from Superdry

Good Morning Maria,

We apologise for the issues you experienced with your recent order.

We strive to offer an outstanding service to all our customers and we are disappointed to hear that on this occasion, this was not done. We appreciate that errors are made and aim to rectify any issue our customer has in the first instance; we regret that this did not happen and you were delivered an additional incorrect item.

We hope that this issue has now been resolved for you. If it has not, please call our customer services line on 0333 321 2222 and one of our team will be happy to help.

We appreciate your feedback and would like to thank you for taking the time to review us.

Kind Regards,

Superdry Care.

Very easy to use

Money well spent

Difficult returning item