Jason M
Whilst the system when working is…
Whilst the system when working is actually very good the level of customer service this company promotes is lacking in the extreme. How any company in this day and age can still operate when they obviously put customer service so low on their priorities testifies to their ability to tie companies into contracts and leave them with no way out!
Here we are 9 hours later after you asking for my details so you can contact me and surprise I have still not heard anything. Makes me wonder who is typing your reviews and stating good customer service, how do I become one of those 'customers'?
We sincerely apologise for the service you have received. I will pass this feedback on to our Customer Support Manager to resolve immediately. Please can you email your contact details to marketing@ramtracking.com so we can get in touch with you directly?
Regards,
The RAM Tracking Team
Complete lack of customer service!
I can only say that the customer experience, customer service and the ability to get a response are sorely lacking.
Have had multiple issues over the last 12 months and every time have found it painful to deal with this company, whether it be trying to book a simple de-fit/refit or trying to get an answer as to why vehicles are not updating.
Whilst the product when working is extremely good the lack of customer service leaves me wholly disappointed and it is not a company I would recommend.
Thank you for your comments. Could you please let me know your company name so I can look into this for you and why this has happened? Our customers are at the centre of everything we do so we would like to do everything we can to put this right.
Thank you.
RAM Tracking