Mr Alexender Skeaping
iZettle sold me a defective card reader, and then refused to replace it!
I bought an iZettle in June 2018, but found that I never needed to use it until last week. But when I came to power it up, I got a message saying 'Reader Damaged', even though it had sat in its box since new.
When I asked iZettle to replace it, as it had clearly been defective at the time it was sold to me, I got this 'p*ss off' response:
'Hello Alexander,
Thank you for contacting iZettle.
I am very sorry to hear about the issue you are having with your iZettle Reader. This means that your Reader needs to be replaced. Unfortunately, as informed to you when you called our Support line, your card reader is no longer covered by the 12 month warranty and we can't replace it free of charge.
However if you would like to purchase our newest model please reply to this email letting us know if you would like us to place an order for you with a 50% discount for £29+VAT, the desired delivery address and color for the card reader (black or white).
Please accept my apologies for any inconvenience this may cause, and feel free to get back to me if you have any further questions.
Best regards,
Sara
iZettle Support Team'
I'm NOT impressed...... and will now make sure I buy a similar device from ANYONE ELSE but iZettle.
Here's the story of one happy customer.......
Until recently, I was dealing with two different telecoms companies, one for my home line / broadband, the other for the business. We signed up with Chess ICT a couple of years ago, and earlier this year, they rang to see if they could cut the size of our bill (!), which they succeeded in doing quite substantially. Meanwhile, my other supplier (OneCom) had been overcharging me on my home line / broadband, for the past couple of years! When I told Mark Hardy at Chess about this, he guided me on how to get the excess overpayments (more than £400!) back, and also briefed me on how to cancel my contract with OneCom, and move over to Chess ICT, at rates which leave me feeling like a winner. Thanks, Mark!
Wow, what a fab story that is! What a lovely read on this cold Monday morning.
Mark was over the moon with your comments, so thank you so much for taking the time to leave us a review, we really do appercaite it!
Kind Regards,
Zoe
Chess ICT
www.chessict.co.uk