Peter Mueller
I think this stuff is really cool
I think this stuff is really cool. It works just like they say it does. However, my only complaint is that it has only a year shelf life and they don't actually advertise that. I bought some of this thinking it looked cool but didn't have any specific reason to use it yet. A year later, I pulled it out and wanted to use it. All of it was useless. I was able to use a total of two of the 20+ packets that I bought. I later found in the FAQ that they talk about the shelf life and how to prolong it. Store it in the fridge or freezer. Wish I had known about that when I bought it.
Edit: I contacted Sugru about my problem with not knowing about the expiration. They were kind enough to send one replacement package. I promptly put it in the fridge. I'm giving one more star for their great customer support. I still don't like the short life span.
I'm very sorry to hear that you were unaware of how to extend the shelf-life of Sugru at the time and that you recieved less shelf-life than expected. I understand it must have been frustrating that you didn't get the chance to use your Sugru - could you please drop us an email to hello@sugru.com? This way we can get some replacement Sugru out to you.
We'll look forward to hearing from you,
All the best,
Jordan
Sugru Customer Support
My old tired bike is AWESOME again!
I would like to give different aspects of the Swytch wheel different stars. Overall it gets a 5 star with me. The wait time of getting the wheel is a 3 star because it took almost a year to get it. However, it's a start up company so I understand there are issues. They did a pretty good job communicating the set backs and wait time.
4.5 stars for their customer service. I had to communicate with them several times at the time of purchase and after receiving my wheel. My first communications were extremely fast. It was really impressive. The latest communications were a little slower but for a start up that had just sent out a huge batch of product, they did a pretty good job and took care of my issue accurately and to my satisfaction.
The price, I would give 4 stars for the current price but 6 stars for what I paid for, since I jumped onboard early, on I got a great price.
The wheel itself I would give a 7 star rating. I love this thing. It was fairly easy to install. I had a few issues cause my bike has a few places that are not the size they designed for. I couldn't use the brake sensors but I found they don't really matter. Once I got it all working, it was like a breath of fresh air. My bike is over 11 years old with thousands of miles on it. It just isn't as fast as it used to be. The Swytch wheel has changed everything. I love this thing. I like to commute to work, about 10.5 miles, and the last two miles are up hill. I used to get to work exhausted. Now, I get to work almost ten minutes faster, still feel I got a great work out, and feel great! I don't feel like laying down under my desk all morning. It really has changed my biking commute in ways I didn't think possible. So glad I didn't have to spend a thousand plus dollars to get a new bike.
Thank you Swytch team!