Mara Schneider
New Zealand
Review of Toluna
Waste of time - edited
Waste of time, they are full of bullocks!!! Took me ages to get to the minimum amount to redeem, then I couldn't update or confirm my address for ages which you need to do before cashing in rewards.
Finally got sent a $30 Warehouse Gift Card in the mail which I wanted to cash in today. Only to be mighty embarrassed at the checkout because the card apparently is a fake! It never got registered, let alone had any money on it.
Stay away from Toluna!!!
*****
Update 29-6-19
Received a new Warehouse gift card in the mail today. This time it was loaded with the right amount. Thanks Toluna for sorting it, just need to work on communication for next time.
Reply from Toluna
Hi Mara,
Thank you for taking the time to submit your review. We are very sorry to hear about the experience you had with your reward.
We would like to make it clear that we do not engage in such disparaging activities and we reassure you that the unpleasant situation encountered with the gift card is nothing more than an error. Our influencers’ experience and satisfaction is a top priority for us and your review is very concerning to us.
If you have not yet been provided with a solution, we kindly ask you to submit a ticket at https://nz.toluna.com/contactus with the subject "Trustpilot follow-up" and our Support Team will be more than happy to assist you and solve this as soon as possible.
Best wishes,
Toluna Team
Thank you for taking the time to submit your review. We are very sorry to hear about the experience you had with your reward.
We would like to make it clear that we do not engage in such disparaging activities and we reassure you that the unpleasant situation encountered with the gift card is nothing more than an error. Our influencers’ experience and satisfaction is a top priority for us and your review is very concerning to us.
If you have not yet been provided with a solution, we kindly ask you to submit a ticket at https://nz.toluna.com/contactus with the subject "Trustpilot follow-up" and our Support Team will be more than happy to assist you and solve this as soon as possible.
Best wishes,
Toluna Team