nicole Gilmore
Well
Well, I dont think it should have taken this much work, however they did EVENTUALLY make it right with me. So in an effort to be fair since I happen to know how important reviews are for a company, this experience wasn't all terrible. I think they could expedite their customer service, but all in all, they fixed my issue.
Thank you for submitting your updated review! We are glad to hear that everything was sorted and you’ve been offered a solution.
We would like to apologize for the length of time you had to wait for it and reassure you that this situation is neither our quality standard nor a common practice.
Furthermore, please be reassured that we never deliberately delay or withhold any of our influencers’ rewards and the unpleasant situation with the mentioned check was nothing more than an error.
Our influencers’ experience and satisfaction is a top priority for us, thus our customer service team is constantly working on improving our practices to offer the best in class services, to the level our influencers expect. Your feedback is very valuable in this respect and it keeps us motivated and passionate to work hard in achieving this.
Thank you for taking the time to share your opinion! Much appreciated!
Warm regards,
Toluna Team
If there was a 0 I'd give it
If there was a 0 I'd give it. This company owes me 70 dollars that they will not pay me. I've repeatedly emailed over and over to no avail. I have been waiting for a check for 3 months. One 70 dollar check came and the other didn't. I'm going to be going to the BBB if not settled by tomorrow. I've never seen customer service so bad in my life. disgraceful at best, this company should be shut down.