Christoffer
Horrendous support.
Horrendous support.
Bought a 6 GB RAM server, it failed to start up and allocate just 4.
Contacted them via their support system, they didn't answer within almost two weeks (and now my ticket is deleted), so the only way to get in contact with them was via a PayPal dispute (I was looking for a refund at this point). Support there was very rude, they even threatened to cancel my service if I didn't stop my dispute - even though that's all I really want them to do. Can't even stop my subscription manually.
Had to pay next month's invoice as well, because I can't stop my subscription. Still waiting for them to do that for me.
Bad, bad business. Would not recommend.
Ordering phones on HonorBuy is always…
Ordering phones on HonorBuy is always easy and delivery is ultra fast. No problems there.
For the first time I felt the need to ship a device to their service center in Slovenia - overall pretty good experience.
Shipped it (fairly cheaply) from Denmark, it arrived there 9 days later. I received no confirmation of the delivery from HonorBuy and didn't hear from them in a week's time. This is where I wrote an e-mail asking about the status of my repair. They apologized for the delay and let me know that they had fixed my device and would ship it back. Received it 2 days later.
In an ideal world, communication would be a bit better and if the problem is indeed covered by warranty, I would say they should at least pay for shipping back to the customer. They charge you $20 for that.
However, very nice company.
Fairly easy process getting my ZTE…
Fairly easy process getting my ZTE device that I bought in 2017 repaired within the warranty. Talked to them on the phone, asking if they spoke English: the representatives' answer was "No.", but he quickly changed his mind and spoke English just fine ;)
Shipped my device to their shop in Germany, repair took about a week, and they kindly replaced pretty much all parts for free (new display, motherboard, camera and outer casing). Glad they honoured my warranty.
Great experience overall.