p s
Australia
Review of Toluna
Time wasters who do not pay out
What a load of rubbish you spend 10-20 minutes answering their survey to find that you 'don't qualify' meanwhile they have all the info they need. Scammer time wasting site.
Reply from Toluna
Hello,
We would like to thank you for your honest review and apologize for the negative experience you had when taking part in surveys! It’s important for us to hear about your experience to deliver a service to the level you expect.
To make sure the surveys you answer are right for you, we indeed have a screening process in place to ensure you fit the target group. Having all your profile surveys up to date is very important and contributes a lot in significantly increasing your chances to receive the right surveys for your profile, thus qualifying in more surveys.
Sometimes, determining whether someone is suitable for a survey takes just a few questions, while other times, it may take more questions. This screening process usually happens in the first half of the survey, however if and when this happens towards the end of a questionnaire, it might be the result of a quality check. Please rest assured that none of the information you submitted prior to a screen out is saved or used. When you don't qualify for a survey the points are not rewarded, as your responses are not used in the final research findings and we don’t get paid for them either by our clients.
If you feel your screening in the survey you mention was not the result of a quality check, but was still done later, I invite you to submit a ticket through https://au.toluna.com/contactus with the subject: "Trustpilot review - follow-up" and I will personally look into your situation further.
Best of wishes,
Katy
We would like to thank you for your honest review and apologize for the negative experience you had when taking part in surveys! It’s important for us to hear about your experience to deliver a service to the level you expect.
To make sure the surveys you answer are right for you, we indeed have a screening process in place to ensure you fit the target group. Having all your profile surveys up to date is very important and contributes a lot in significantly increasing your chances to receive the right surveys for your profile, thus qualifying in more surveys.
Sometimes, determining whether someone is suitable for a survey takes just a few questions, while other times, it may take more questions. This screening process usually happens in the first half of the survey, however if and when this happens towards the end of a questionnaire, it might be the result of a quality check. Please rest assured that none of the information you submitted prior to a screen out is saved or used. When you don't qualify for a survey the points are not rewarded, as your responses are not used in the final research findings and we don’t get paid for them either by our clients.
If you feel your screening in the survey you mention was not the result of a quality check, but was still done later, I invite you to submit a ticket through https://au.toluna.com/contactus with the subject: "Trustpilot review - follow-up" and I will personally look into your situation further.
Best of wishes,
Katy