Peter Cook – 3 business reviews on Trustpilot

Great, but issues with shelf-life

This is an excellent product that works well. The massive problem is the shelf-life. Single packs are very expensive (when actually in stock) and unless you have a whole row of jobs lined up the chances are that if you order a multipack you'll use the first one and then throw the rest away because they're out of date and don't work.
If money is invested in the development of the product (or the wrapping) to extend the shelf-life this would be a must for every tool box.

Reply from Sugru

Hi Peter! I'm sorry to hear that your Sugru experience was disappointing. We try to communicate the use-by date clearly both on the outer packaging, as well as on each single-use pack. If you want to keep your Sugru for a rainy day, you can also store it in the fridge or freezer - this way, you can triple the number of months left to use it. We do understand that it can be frustrating to find that your Sugru expiries before you have the chance to use all the single-use packs, we'll keep in mind your suggestion and if there's anything we can help with please drop us a line to hello@sugru.com, we'll make sure to sort this out for you! Jordan Customer Support

Good order online/collect system

The order was easy on line and even in lockdown there was a good system to collect orders at the store. I was well pleased.

Don't use!!!

Don't use!!!
The service when it works if good. Customer service is the worst I have ever experienced. Staff are totally unskilled, don't do what they've promised. Replacement goods don't show up, and their security system is the most long winded inconvenient I have ever experienced.

Reply from Vodafone UK

Hi Peter,

It's not good to hear you feel this way. Our customer's security is very important to us. So we can help further, please come and chat to us on Twitter @VodafoneUK or on our Facebook page here: https://www.facebook.com/vodafoneUK

Thanks,
Manda
Vodafone Social Media