Dave
Australia
Review of Toluna
Be vary aware of your time on this site.
Just spent 40min for a car survey and then said I don’t qualify for this,are you kidding me.I notice when going through some reviews this always comes up now it happened to me.Good bye you guys.How in gods name dose anyone trust you as this is clearly wrong.I will never recommend this survey site to anyone as long as I am breathing.Ps don’t even waste your time replying with your usual reply as I have been in marketing and sales for 30 years and I see a company that’s has no morals and is out for anything it can get to survive in the market place.
Reply from Toluna
Hello Dave,
Thank you for taking the time to submit your feedback. We are constantly striving to improve our practices to offer the best experience to our influencers and your review is very concerning to us.
We are sure you already know about the survey screening process and the fact that we also have quality checks in place, as we are committed to providing high quality data to our clients and to ensure this level of quality is maintained constantly.
When a respondent is screened out late in the survey, it should be due to failing the quality checks in place.
The reasons someone might not qualify include, but are not limited to: the profile not corresponding to our client's target audience, discrepancy in logical suite of responses, going too quickly through the questions to properly consider the answers, lapse in attention, answering multiple questions the same way, etc
If during the quality checks in place you fail to qualify for a survey, then points will not be rewarded as we will not use that data for the research as it is not considered valid.
However, if you feel that the reason why you did not qualify for this survey was not the result of a quality check, I would be more than happy to investigate further the situation you described and make things right for you!
Would you mind sharing your username with me or submit a ticket at https://au.toluna.com/contactus with the subject "Trustpilot review follow-up" and I will personally assist you.
Awaiting your response,
Katy
Thank you for taking the time to submit your feedback. We are constantly striving to improve our practices to offer the best experience to our influencers and your review is very concerning to us.
We are sure you already know about the survey screening process and the fact that we also have quality checks in place, as we are committed to providing high quality data to our clients and to ensure this level of quality is maintained constantly.
When a respondent is screened out late in the survey, it should be due to failing the quality checks in place.
The reasons someone might not qualify include, but are not limited to: the profile not corresponding to our client's target audience, discrepancy in logical suite of responses, going too quickly through the questions to properly consider the answers, lapse in attention, answering multiple questions the same way, etc
If during the quality checks in place you fail to qualify for a survey, then points will not be rewarded as we will not use that data for the research as it is not considered valid.
However, if you feel that the reason why you did not qualify for this survey was not the result of a quality check, I would be more than happy to investigate further the situation you described and make things right for you!
Would you mind sharing your username with me or submit a ticket at https://au.toluna.com/contactus with the subject "Trustpilot review follow-up" and I will personally assist you.
Awaiting your response,
Katy