Peekay Peekay
New Zealand
Review of Toluna
BAD, VERY, VERY BAD
BAD, VERY, VERY BAD. This is a complete waste of time and they DO NOT PAY YOU. I have completed several 20+ minute reviews and always when I get to the end I get a screenshot saying 'I'm sorry an error has occurred with your request. It is not you, it's us! Click here to return to our homepage. Thank you.' At first, I thought there was just a computer glitch that would be fixed quickly but this has been happening for weeks so when I tried to go on to their home page straight from the browser to cash out and stop any further dealings with these people I get exactly the same message.
Reply from Toluna
Hi Peekay,
Thank you for taking the time to submit your review.
We are extremely sorry to hear about your experience and that you encountered difficulties while accessing our website; there have been a few temporary issues with the site and our technical team worked hard to resolve them as fast as possible.
Technical errors may happen from time to time on any digital platform and they may occur also without there being an issue with the website, but refreshing the page or clearing cookies and cache can resolve the issue most of the time; as it allows your browser to reflect any recent updates or fixes.
We can confirm that Toluna.com is working properly and you should be able to access your account without any problems. For the best user experience, we recommend using Mozilla Firefox or Google Chrome and if you happen to encounter difficulties, making sure that besides clearing cache and cookies, you do not have any browser add-ons that could interfere with how websites are displayed.
If you encounter any similar situations in the future please do not hesitate to get in touch with us by submitting a ticket at https://uk.toluna.com/contactus and we will happily assist you. Please make sure to provide as many details as possible so that we will look into it as soon as possible.
We look forward to seeing you on Toluna.com and we thank you for helping us improve our influencers’ experience!
Best wishes,
Toluna Team
Thank you for taking the time to submit your review.
We are extremely sorry to hear about your experience and that you encountered difficulties while accessing our website; there have been a few temporary issues with the site and our technical team worked hard to resolve them as fast as possible.
Technical errors may happen from time to time on any digital platform and they may occur also without there being an issue with the website, but refreshing the page or clearing cookies and cache can resolve the issue most of the time; as it allows your browser to reflect any recent updates or fixes.
We can confirm that Toluna.com is working properly and you should be able to access your account without any problems. For the best user experience, we recommend using Mozilla Firefox or Google Chrome and if you happen to encounter difficulties, making sure that besides clearing cache and cookies, you do not have any browser add-ons that could interfere with how websites are displayed.
If you encounter any similar situations in the future please do not hesitate to get in touch with us by submitting a ticket at https://uk.toluna.com/contactus and we will happily assist you. Please make sure to provide as many details as possible so that we will look into it as soon as possible.
We look forward to seeing you on Toluna.com and we thank you for helping us improve our influencers’ experience!
Best wishes,
Toluna Team