Tamar
Do Not Use.
I have previously used sum up and I have never come across a company with such a bad customer service.
I have had issues that were never resolved or even replied to. multiple emails sent for simple things such as a change of email address never received a reply. Issues with the POS never received a reply I had tried calling multiple times to be on hold for up to 30 minuites to then be told they were unable to help and that I should email to get a resolution just trow you around in circles.
The POS is possibly one of the worst I have used there is no staff management (keeping track of staff sales) there is no product management you have no idea of what you have sold and how many of unless you log onto your online account then you are presented with a spreadsheet and if you are a bigger company it is a challenge to sift through the information to find what you are looking for. everything is mixed together you physically can not sort it in any order. you can't look for products or have access to an itemised list. there is no way of having ready made discounts for sales. if you want a better POS they direct you to there "partners" which charge a ridiculous amount of money.
I now use square and will never be returning to sum up. Yes the fee is a little bit more but now I can track staff performance, they can clock in and out on the app, I can see an itemised list of products sold, link it to my accounting software (Xero) so it does my accounts automatically, apply ready made discount codes and its all included in a free version of the app. you can also create "Tabs" if you have a bar or a restaurant its great for that. since the move I have never looked back the app is a lot faster that sum up and it hasn't crashed yet which was another issue I was having with sum up.
I had also previously purchased the 3G reader which they say works on any network this is untrue I struggled in many places to get any signal when I and my staff all had good service.
Overall an extremely disappointing service there keen to help you sign up but after that your on your own.
We are sorry to hear that you did not find our App to be an appropriate fit for your business. It is true that our standard free-to-download App does not have features such as inventory and staff management. If your business requires all of this to be managed in one place, we do partner with third-party POS providers whose software is compatible with our card readers. In many cases, signing up to one of these services enables you to pay less in transaction fees than with our standard App.
On our free App, there are many features that you may not be aware of which you may find useful. For example, if you set up employee accounts which allow your colleagues to access your SumUp Account via the App through their own login credentials, you can filter and track their individual sales via the 'Sales' section of your online dashboard at sumup.me. Your reports can also be exported in a format of your choosing from this section.
We also have our 'Product Catalog' function which allows you to pre-load your products on thumbnail sized images which can be added to the shopping cart with just one touch. These can be separated into categories and can include pricing variations can be added whenever discounts apply.
Regarding our customer service, while we do aim to provide assistance via telephone wherever possible, we unfortunately require to receive certain requests from the registered email address of the account e.g. changes to account information, for security reasons.
We hope that you find this information useful. Thanks you for leaving this valuable feedback on the service that we provide.
Kind regards,
Your SumUp Team.
Great service
Always use NM money usually has the best rates on travel money, easy enough to order and pick up