Klemen Sajovec

Exceptional costumer service

I've purchased a new guitar from Thomann, and since there were some delays with shipping from the manufacturer to the store, my order was delayed. Customer support was amazing every time I asked for an update on the order - they explained what was happening and why there was a delay. They also provided me with approximate delivery date.
Recently, though, I simply asked a question to customer support what product I should use to clean my guitar's satin finish to prevent it from becoming glossy over time. Glenn Carson immediately asked Thomann's guitar technicians about this and came back to me the following day saying that it's impossible to completely prevent the finish to wear off. However, he provided me with a link to a cleaning product that they sell, that should help me retain the original finish for a longer time, and even offered to have it shipped to me for free as a good will gesture.
I was blown away by how customer service folks deal with customers and do all in their power to help them. Simply amazing!