Nigel Vincent

Shame I could not give less than 1…

Shame I could not give less than 1 star! Disgusting customer service and don’t deserve customers. Booked a trip to Dublin to fly out this Sunday evening and come back next Wednesday evening. They send me an email over a week ago saying my flight back is now changed from 19:10pm to 07:10am! A 3 day trip now cut by half a day! No reason why, BA flights are flying out of Dublin all day so why put us on an early morning flight. Rang numerous times every time taking half an hour to get through, promised to update me on my change of flight request within 48 hours, not heard anything, asked to speak to a manager and said manager will call me later in the day, surprise surprise no call! To lose half a day on a 3 day trip is pointless going so I won’t be. Thanks last minute, this is THE LAST time I will ever book with you again and thanks for wreaking my trip. Out of pocket by £450. DO not use this shambolic non customer focused company