United Kingdom
Review of Moonpig.com
Card did not arrive on time despite assurances it would.
Date of experience: 18 July 2025
Reply from Moonpig.com
We’re really sorry your order didn't arrive as expected. We know how crucial it is for deliveries to arrive on time. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Review of Triyit UK
Such a fun way to discover new products! I love getting my boxes as you never know what is going to be in them and, to date, each one has been really good with good quality products for either myself or my cats. In fact, two of the products I've tried have now become staples of my weekly shop and I occasionally add others too. Everything is carefully and sustainably packed with good information about the products you are asked to try and feedback required from you is usually fun to complete as well. There is also a campaign on some social media sites that you can join in to try and earn prizes but I'm not a member of the social media sites they use, alas. Highly recommend signing up with them and see if you end up being a match for one of their campaigns.
Date of experience: 12 July 2025
Reply from Triyit UK
Hey lovely,
Thanks for leaving us a review on Trustpilot. 🧡
We're so glad to hear you enjoyed your Triyit experience!
It makes us so happy to hear such lovely feedback from our wonderful community. 🙌🏻
Much LOVE,
Team Triyit
Review of Yodel
Delivered to my chosen place on time and in great condition. Useful updates and just an all-round great service. Pick-up point conveniently close too (for someone who doesn't have a car).
Date of experience: 14 May 2025
Reply from Yodel
We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.
Review of Blink Cat Food
This is for the dried food. All three of my cats loved it, including the two very picky eaters, and wanted more. I ended up using it for treats too rather than buying something extra. Obviously really tasty to them. Great quality food needed in smaller quantities for them so, despite the initial expensive, invents up being comparable and is just so much better for them.
Date of experience: 25 February 2025
Reply from Blink Cat Food
Hi Hazel
Thank you for your excellent review!
We appreciate your support.😸️
Takue
Review of Persil
Caused awful acute hives on me. Never had a reaction to any detergent before. It is also strongly scented (not perfumed). Such a shame as the idea is good but I just cannot use this. Am now on medication to try and control the itchiness and help with some sleep.
Date of experience: 16 January 2025
Review of Beer52
Customer service was excellent by phone (not so much by email though) hence the four stars and quickly dealt with my request to cancel after my first order, which ended up being the wrong case and had a can of beer that had exploded and lost all its contents on arrival. Giving 4 Stars for Customer Servive by phone (knocked one off for CS by email - would liked to have knocked off more but that wouldn't have been fair to the person I spoke to on the phone). Disappointed I never got the beers I ordered, no mention was made of trying to get them to me and I would have been happy to return the other beers, so decided to call it quits as it wasn't the best start to say the least! To call an exploded can with no contents in it cosmetic damage isn't that impressive. Interesting selection of Asian (not Scottish, which I wanted) beers though!
Date of experience: 27 November 2024
Reply from Beer52
Hi Hazel. Thank you for your feedback. I am unable to see your email address here so I have requested further information from you via your review here. Once I have this I can look into your account and then drop you an email to help resolve any issues you have.
Thanks Beer52
Review of Vax UK
Exceptional after-sales customer service, thank you!
Date of experience: 13 September 2024
Reply from Vax UK
Hello Hazel,
Thank you for taking the time to leave us a review. We're delighted to hear about your positive experience with our after-sales customer service.
Kind regards,
Nick
Customer Experience Team
Review of Octopus Energy
Zainab in their Customer Service team was incredible! She highlighted an issue for me and then worked so hard to get it resolved, keeping me updated on progress as it time went on. An absolute credit to Octopus. Speedy to answer questions and went above and beyond for me. Thank you Zainab (and Octopus Energy). Not all companies are like that!
Date of experience: 29 August 2024
Review of Direct Vacuums
Great price and item in condition described so very happy. Easy website to use as well. However, postage was a day later than promised but I can't find it in me to knock a star off for that!
Date of experience: 07 July 2024
Review of ArrowXL
Very efficient and prompt team with courteous delivery men. Handled everything with care too.
Date of experience: 04 July 2024
Reply from ArrowXL
Thank you for your kind words. We are pleased to hear that you had a positive experience. We appreciate your feedback and will share it with the relevant team.
Review of DFS Furniture
Really brilliant experience in Ruislip. Truly friendly and attentive staff who took their time to listen properly to my needs and gave great advice. No hard sell push but they let me know of any extras and gave gentle advice as to what might be appropriate and suit me, given my narrow doorways and three cats. They worked very hard to make it right for me. Delighted with the service and can't wait to get my new sofa bed! Delivery seems to a bit quicker than first told too, which is even better. Very happy a friend suggested DFS!
Date of experience: 29 May 2024
Reply from DFS Furniture
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Review of IONOS | ionos.co.uk
Issue easily sorted and the person i spoke to was very polite and helpful.
Date of experience: 06 June 2024
Reply from IONOS | ionos.co.uk
Hello Hazel,
We're pleased to hear that we could easily resolve your issue and that the person you spoke to was polite and helpful whilst providing efficient and courteous support. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help.
Thank you for your feedback!
Thanks,
Callum, IONOS
Review of Laundryheap
Be very careful!
I've just noticed they have been taking something called Laundryheap + at £2.99 per month from my account. I don't remember signing up to that! Not very happy. Very hard to get hold of them (only way is to download the app) and am waiting to hear what they have to say. Such a shame as the service is good and useful. Hopefully I will get this explained soon.
Date of experience: 08 May 2024
Reply from Laundryheap
Hi Hazel,
Thank you for taking the time to leave your feedback.
After reviewing your Laundryheap account, I noticed that you are currently subscribed to the Laundryheap+ monthly subscription. This subscription allows you to avoid service fees for all of your orders. I would like to inform you that you signed up for this monthly subscription on January 7, 2024, and as a result, you were charged £2.99 on May 7th.
Our pick-up and drop-off services are free of charge, and membership in Laundryheap+ entitles you to waive service fees on all orders. It applies to you and can also be shared with a friend if you choose to invite one. You can cancel at any time, and if you have added a friend, their membership will also be cancelled.
We have sent you an email regarding this issue; if you have any queries or concerns, please contact us.
Best regards,
Laundryheap
Review of Omaze
Easy and safe to use. I've had a few £10 voucher wins, just waiting on one of the big ones now ;-) Maybe one day, maybe... :dreams on: As they say, you've got to be in it, to win it!
Date of experience: 20 April 2024
Review of APC Overnight
Delivered on-time with good communication and updates. Item was delivered with care and instructions on the package were followed.
Date of experience: 09 January 2024
Reply from APC Overnight
Hello,
Thank you for your 5 * review!
Jamie
Customer.relations@apc-overnight.com
Review of InPost UK
Easy to use and so close to me too! Nice and secure and in a safe area. Could do with being slightly better lit but that is probably down to the garage where the lockers are. Very useful service indeed.
Date of experience: 05 January 2024
Review of Raffle House Ltd.
Very easy to enter and what an opportunity! Just keeping my fingers crossed I win :-)
Date of experience: 23 November 2023
Review of La Redoute
Great choice of good quality, stylish products at reasonable or very good prices. Clothing sizes are usually consistent too - a rariety nowadays! Delivery times have also improved lately too and the site is easy to use.
Date of experience: 27 October 2023
Reply from La Redoute
Hi Hazel, thank you so much for leaving us such a lovely review. We really appreciate it. Thanks, Rafael.
Review of Charlies
Easy from start to finish! Very professional and superb prices. Added to my list of trusted suppliers now.
Date of experience: 16 October 2023
Review of InPost UK
Date of experience: 12 November 2023
