Andrew Higgins-Pushkanov
Germany
Review of Sugru
It seems like a really good product but…
It seems like a really good product but when I bought them from the store and came home to try it out all of them were dry. I’m not sure how long they have been sitting on the shelf and I wasn’t aware of its shelf life.
Reply from Sugru
Hi Andrew,
Thanks for taking the time to share your feedback with us.
I'm very sorry to hear that you were sold Sugru that was already expired, I understand this would have been very disappointing to discover when you got home!
Sugru has a shelf-life of 13 months from the date its made. We do our best to ship it to our customers as quickly as possible, and we always let our re-sellers know about Sugru's shelf-life, but we don't have control over their stock rotation. I'd like to get this sorted for you - could you please drop us an email to hello@sugru.com? Thank you!
I'll look forward to hearing from you.
All the best,
Katie
Sugru Customer Support
Thanks for taking the time to share your feedback with us.
I'm very sorry to hear that you were sold Sugru that was already expired, I understand this would have been very disappointing to discover when you got home!
Sugru has a shelf-life of 13 months from the date its made. We do our best to ship it to our customers as quickly as possible, and we always let our re-sellers know about Sugru's shelf-life, but we don't have control over their stock rotation. I'd like to get this sorted for you - could you please drop us an email to hello@sugru.com? Thank you!
I'll look forward to hearing from you.
All the best,
Katie
Sugru Customer Support