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Recent reviews

C M

C M

Rated 1 out of 5 stars

I was a Virgin Media broadband-only customer for over 10 years, and overall my experience was disappointing. For most of that time I paid for their 1Gbps package. In practice, download speeds rarely reached the advertised maximum, upload speeds were very poor compared with the download speeds, and performance often deteriorated during peak hours. One of my biggest frustrations was that the service was not a true full-fibre connection. Virgin Media heavily markets its fibre network, but in my area the connection was delivered via a hybrid fibre-coaxial (HFC) network rather than fibre all the way to the property. The service was also highly asymmetrical, with upload speeds being only a fraction of the download speeds. The biggest issues, however, were the constant price increases and poor customer service. By the end I was paying £54 per month, significantly more than new customers, and I found myself having to negotiate aggressively at every contract renewal just to secure a reasonable price. On one occasion, when I tried to leave, the retention agent was so rude and unprofessional that I ended the call out of frustration. Recently I switched to Community Fibre using the One Touch Switch process, and it has been a far better experience. I now have a genuine full-fibre FTTP connection with symmetrical speeds, meaning my upload and download speeds are identical, for less than half the price I was paying Virgin Media. Even during my departure, Virgin Media's automated systems attempted to charge me an Early Disconnection Fee despite a webchat agent explicitly confirming that no such fee would apply. I had to raise a formal complaint to have this corrected. The issue was eventually resolved, my final bill has been settled, my equipment has been returned and acknowledged, and the agreed refund is now being processed. After more than a decade as a customer, I cannot recommend Virgin Media. While the broadband was generally usable, the technology, service, pricing, and overall customer experience never justified the cost.

Oscar Ramos

Oscar Ramos

Rated 5 out of 5 stars

I've been using Branded Surveys for several months now, and it has easily become one of my favorite survey platforms. Compared to many other survey sites I've tried, Branded Surveys stands out for its user-friendly interface, reliable payouts, and wide variety of available surveys. One of the things I appreciate most is how straightforward the platform is. The surveys are easy to find, the qualification process is generally fair, and I receive a steady stream of survey opportunities throughout the week. While occasional disqualifications are inevitable with any survey site, Branded Surveys does a much better job than most at matching me with surveys that fit my profile. The rewards system is another major advantage. Points accumulate quickly, and redemption options are excellent, whether you prefer PayPal cash, bank transfers, or gift cards. I've successfully redeemed multiple payouts without any issues, and payments have always been processed promptly. Customer support has also been responsive whenever I've had questions. It's reassuring to know that there is a team available to help if a survey doesn't credit properly or if any account-related concerns arise. What truly sets Branded Surveys apart is its transparency. The estimated completion times and point values are clearly displayed before starting a survey, which helps me decide how to spend my time efficiently. The platform also offers bonus opportunities, streaks, and loyalty rewards that make participation even more worthwhile. Overall, Branded Surveys is a legitimate, trustworthy, and rewarding platform for anyone looking to earn extra money in their spare time. While no survey site is perfect, Branded Surveys consistently delivers a positive experience and has earned my full confidence. I highly recommend it to anyone interested in sharing their opinions and earning rewards for their time.