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Recent reviews

Steve T

Steve T

Rated 1 out of 5 stars

Absolutely Horrible Experience with Sunrun – Stay Away! If I could give Sunrun zero stars, I would. This has been one of the worst customer service experiences I have ever had, and I strongly regret ever doing business with this company. I have spent over a month making call after call, getting transferred from department to department, and hitting one dead end after another, with absolutely no resolution to any of my issues. Nobody seems willing to take responsibility, nobody follows through, and nobody appears interested in actually helping customers. Here are just a few of the issues I've experienced: Misleading billing: I was supposed to receive a promotional monthly charge of just $1, yet I have been charged hundreds of dollars instead. Despite repeated attempts to get this corrected, Sunrun has failed to resolve the issue. An underperforming solar system: The system is not producing what it should, and as a result, I have been stuck paying hundreds of additional dollars per month in electricity costs on top of what I am already paying Sunrun. Improper installation and setup: The system was not installed and configured correctly, leaving me with a solar system that isn't performing as promised. Zero accountability: Despite the financial damage this situation has caused me, Sunrun has shown absolutely no willingness to reimburse me for the additional money I have had to spend because of their improperly installed and underperforming system. What makes this even worse is the complete lack of accountability. After more than a month of phone calls, explanations, promises, and wasted time, I am still right where I started. Sunrun has had every opportunity to make this right and has repeatedly failed to do so. This entire experience feels like a scam. Customers are sold on the promise of saving money with solar, only to end up dealing with unexpected charges, a system that doesn't perform as it should, mounting expenses, and a customer service department that seems incapable of fixing anything. I am now paying hundreds of dollars more than I should be, spending countless hours trying to get answers, and getting absolutely nowhere. My recommendation: DO NOT USE SUNRUN. Do yourself a favor and look elsewhere. I would strongly encourage anyone considering Sunrun to research other providers and think twice before signing a contract. Based on my experience, the promises are not worth the financial headache, frustration, and complete lack of customer support. Sunrun needs to take responsibility, fix its mistakes, correct the billing, and reimburse customers for the financial losses caused by its failures. Until then, I would not recommend this company to anyone.

Zaid

Zaid

Rated 1 out of 5 stars

Bought a domain through a seller. Paid for it, received invoice and registration confirmation, and was given access to manage it. After few months when I tried to transfer the domain, the seller’s own panel instructed me to get the EPP code from NameBright. I contacted NameBright—only to be told to go back to the seller. The seller hasn’t resolved it. Back to NameBright. Same answer. Here’s the kicker: NameBright confirmed the domain was newly registered with them on the exact day I purchased it, but then told me I’m not the recorded owner. How is that even possible? I’ve already sent NameBright my registration confirmation, technical evidence, historical domain-management records, and even their own previous correspondence. Despite all that, they still told me I’m not the recorded owner and sent me back to the seller. I provided every supporting document I could, and their answer was still the same dead end. NameBright won’t say who holds the domain or which account it’s in. They offered no meaningful process to verify my purchase or resolve my claim. Just: “There is not any other option available to you.” That’s not a support team. That’s a wall. They insist the seller, “HostSeba,” isn’t their reseller, yet HostSeba is apparently the only answer they have. I already told them that route had failed. They directed me back there anyway. While completely ignoring the evidences. The seller’s involvement doesn’t excuse NameBright’s own disgraceful handling of this. I’m raising a domain hijacking complaint, and they’re washing their hands of it while I’m left fighting for control of a domain I paid to register. The transfer is still locked. Nothing has been resolved. I’m sick of the finger-pointing and being treated like this is my problem to sort out alone. If you value your domain, avoid them like the plague!