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Recent reviews

Karl Howarth

Karl Howarth

Rated 2 out of 5 stars

My Order was placed a month ago...and yes I inadvertently did not see the check box to unsubscribe. 2 Emails and this was resolved. After 1 week I started getting concerned as the tracking provided suggested that it had been picked but still at a depot awaiting collection. Over the following 3 weeks and 12 emails later and 2 attempts by a 1.5 star delivery company to deliver the product out of business hours my product has disappeared. Klyr Customer service requested that I contact the delivery company myself to follow up ( great Customer Service) The phone number provided went straight to a full Voicemail box that would not allow me to leave a message.(No doubt full of other disgruntled customers of Klyr). Latest response from Klyr was to resend the product Via a different courier and offer a 30% discount refund. ( Already lost my trust here) or a full refund and deepest apologies. Without an opportunity to reply a refund was placed (have to wait 5-10 days for that to apply)The refund did not include the Shipping Fee which I am now having to deal with. ( Why would a Refund on the shipping fee not be included when the shipping service was actually the service that I did not receive) I have to say that for a company that has invested so much in advertising they need to sort Delivery Companies out they use. All in all the customer service Via Email was responsive but they have lost there trust in me in a product that I would love to have given a 5 star golden review. I would not recommend ordering this product if you live in Australia.