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Recent reviews

Fardad Michael Serry

Fardad Michael Serry

Rated 1 out of 5 stars

If I treated my customer half as poorly as this company does, I'd lose all my customers very fast. Fraud is rare. Everyone with a little inside info about finance knows this. Financial institutions like banks and this one here try to offload as much fraud risk onto their customers as they can. This company has pushed this unfair practice to the limit. I don't remember EVER trying to access my retirement accounts without running into problems with this company. That is because they have made it all but impossible to have a smooth, easy login process. They have nobody answering calls after 4pm. How convenient! The company handing perhaps tens if not hundreds of millions of people's money does not take calls after 4pm! You try to solve the problems, they send you a verification email, but that email exists nowhere in any of my mailboxes. "Check your SPAM folder!" No! you send email from an address that will not be blocked by SPAM. Everyone with a little inside knowledge if IT knows this is possible, but costs a little bit. They don't want to pay that cost! Supposing email didn't go into SPAM folder, why should I have to check ALL my email accounts? Why can't they give you a hint which account they sent it to? That's because they want to absolutely minimize risk to themselves! Well, a few of us understand all this and we let others know about it too. Look they have 1 star from hundreds of reviews! What's more telling than that? If you can take your money out and put it elsewhere, like Fidelity for example, do it. I used to have Fidelity, and I am gonna take all my savings out of this one and go back to them because I genuinely feel they cared more about the customers. No I am not paid by them, nor do or did I work there. You probably can do better no matter which other institution you take your money to. Good luck!

alan barrera

alan barrera

Rated 1 out of 5 stars

Extremely disappointing customer service. I strongly recommend avoiding Gotogate. We had travel credit in our Gotogate account and contacted the company to use it to book a domestic flight in Vietnam. Their representative assured us that the booking would be processed and confirmed within 24 hours. Six weeks later, we still have no confirmed booking. After repeatedly contacting customer service, we were informed that the booking had never been completed because their staff had selected the wrong destination city. Despite numerous follow-up calls, Gotogate continued making errors with the cities and repeatedly failed to resolve the problem. To make matters worse, we sent emails requesting urgent assistance and received no meaningful response. Our money remains tied up in travel credit, and Gotogate has failed to provide the booking they promised. What is particularly unacceptable is the complete lack of accountability. Customers should not have to spend weeks chasing a company to receive a service they have already paid for. This experience has left us feeling that Gotogate is holding our money without delivering the service. I am publicly requesting that Gotogate management: 1. Immediately resolve our booking or refund the outstanding credit. 2. Explain why the booking was not processed as promised. 3. Investigate the repeated booking errors and lack of responses. 4. Provide a formal written resolution. I have completely lost confidence in this company. I would strongly advise other travellers to think twice before trusting Gotogate with their money. I will update this public review if the company finally takes responsibility and resolves the matter.