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Recent reviews

Aga Bajer

Aga Bajer

Rated 1 out of 5 stars

My advice? Think very carefully before trusting this company with your money. A business that cannot answer basic questions about an order or resolve a legitimate customer complaint does not deserve its customers' confidence. I rarely write negative reviews, but my experience with Siraat's Kitchen has been so frustrating and unacceptable that I feel compelled to warn other customers. More than a month after placing and paying for my order, I had received nothing. No delivery, no valid tracking number, and not even basic information about which shipping company supposedly had my package. When I repeatedly asked for proof of shipment, I was told that tracking information would only become available after customs clearance. Conveniently, this contradicts the company's own published shipping policy, which promises tracking information once an order has been dispatched. I asked three very simple questions: When was my order shipped? Which carrier has it? What is the tracking number? Apparently, providing straightforward answers to these questions is beyond this company's capabilities. I then issued a formal written request, giving them 48 hours to provide verifiable proof of shipment or issue a full refund. That deadline came and went without a satisfactory resolution. What makes this experience particularly outrageous is not just the delay. It is the complete lack of transparency, accountability, and respect for a paying customer. International shipping can take time. Customs can cause delays. Everyone understands that. What is impossible to justify is accepting someone's money and then failing to provide even the most basic evidence of what has happened to their order. I will gladly update this review if the company finally takes responsibility and resolves the situation. Until then, my experience has been nothing short of disgraceful.

Tony Mann

Tony Mann

Rated 1 out of 5 stars

Ordered a £155 item (Large garden keter storage box). Item was late being delivered and was told that the item wold arrive on a Friday the following week. Out for my wife's birthday the preceding Monday and got a call from the delivery driver (4 days early) who it transpired was actually at the wrong address. Had to direct him to my property and phone my neighbour to accept delivery. Eventually got home to fnd the large item was ripped open, some of the products structural parts were completely trashed and there were absolutely no assembly fittings. Item was wrapped in a thin plastic sheet. Driver went into his van and found two small fittings rolling around in the back of his van. Found it almost impossible to contact The Range to remedy this issue. Eventually I received an email telling me that they expected ME to ensure the item was packaged correctly and pay for the return postage before they would issue a refund. I find this totally unacceptable, that The Range can ship items with inadequate packaging themselves, that they refuse to be contacted and hide behind technology and force consumers to work hard to find a way to get in touch with them and get a response, and that they absolve themselves of any responsibility and expect the consumer to package (at cost) and pay for return of the item before they issue a refund for an item that was bought in good faith from them. Outrageous! Buyer beware - a purportedly British company that is quite content to rip off British customers.