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Extremely disappointing product and customer service – return unresolved since 28 September I requested a return for a Dekko soft play item costing £79.99 on 28 September, and I am still no closer to a resolution. What should have been a straightforward return has turned into an incredibly frustrating, stressful and time-consuming experience. To make matters worse, the quality of the product itself was extremely disappointing. For £79.99, I expected a good-quality soft play set, but what I received was stained and felt cheap and poor quality. The item did not meet my expectations at all, and I was disappointed with its condition and overall quality. The item consisted of nine pieces that were originally vacuum-packed into a small cardboard box. However, I have been asked to repackage all nine items for the return, despite explaining repeatedly that I do not have a cardboard box of the required size. I have been going back and forth with various people from customer service and the third-party seller, yet nobody seems to be addressing the actual problem. I have even followed Decathlon’s suggestion to package the items in bin bags, measured the package as requested and provided the measurements. Despite cooperating and following the instructions given to me, I am still no closer to a resolution. I do not understand why, when the item was originally delivered vacuum-packed into a relatively small box, a reasonable alternative cannot be arranged for the return. Instead, I am being left to source packaging that I simply do not have. What makes this experience even more frustrating is the complete lack of communication. I have contacted Decathlon several times via WhatsApp, exchanged numerous emails and attempted to resolve the matter through Facebook. I have also provided my contact number and specifically requested a call back, but nobody has contacted me. My emails are now going unanswered, and I am left chasing a company that appears unwilling to resolve my issue. There is no customer service telephone number available for me to speak directly to a human being and explain the situation properly. I have exhausted multiple contact channels, yet I still cannot get a clear answer or a practical solution. I am now turning to Trustpilot in the hope that someone from Decathlon will finally acknowledge my complaint and respond. As a first-time Decathlon customer, I am extremely disappointed. Not only was the product stained and of disappointing quality for the price paid, but the experience of trying to return it has been equally poor. I have spent weeks repeating the same information to different people and following every instruction provided, only to be met with further delays and, now, silence. I believe Decathlon and its third-party seller should work together to resolve this matter rather than leaving the customer caught in the middle. A reasonable solution could include providing suitable packaging, arranging an appropriate collection or offering an alternative return method. All I am asking for is a practical solution, proper communication and a resolution to my return. I should not have to chase a company across WhatsApp, email and Facebook, leave my telephone number requesting a call back, and resort to posting publicly on Trustpilot just to get someone to take responsibility. My first purchase from Decathlon has unfortunately been a nightmare experience. The combination of disappointing product quality, poor customer service, lack of communication and accountability has completely put me off purchasing from Decathlon again. I sincerely hope someone from Decathlon sees this review, gets in touch with me and finally takes ownership of this situation. I want this matter resolved promptly, rather than receiving another response that simply repeats the same packaging requirements without addressing the problems I have repeatedly explained.

I bought my Hugterra approx 6 months ago after seeing an ad for it on Instagram and I did a bunch of research because multiple places sell knock-off, fake similar products like on Amazon, etc but none are the original you get directly from Hugterra. I am a 56 year old guy who had an MRI a few years ago to confirm I have a pinched nerve in either disc 3 or 4 in my neck. It's been years so I do not remember if it was 3 or 4. I studied aikido, jui jitsu, vee jitsu ryu, and other martial arts since I was 17 and took many many hard falls over the years which I am sure caused the neck pain. After approx 4 weeks of using the Hugterra for 15 minutes a day, every single day, my pain slowly started to go away and has been gone now for months. I still use it at least once a day for maintenance plus it just feels relaxing and my neck feels better right after. Over the years I have resorted to muscle relaxers, pain pills, chiropractors, etc. I can honestly say the Hugterra is the real deal and I am a life long customer now plus I tell all my friends, family, and just told my podiatrist about it. Get it here from the manufacturer and don't bother with the knock offs to try and save a few dollars. This is the real deal and I am just a regular guy from New Jersey who found a damn good product.

Well.... customer services are amazing, I ordered and a glitch my end set delivery to a house i lived in 10years ago 2 houses previously, I emailed them about 60 times in a panic all in the space of 10minutes within 30minutes the person had said no worries dont stress we got you changed it all over in a matter of seconds!! (Baring in mind I live 4hours away now) sorted!! The product... ive been taking for 3 weeks and I did think this is probably fake but in 3 weeks what i call my frog which is the skin under my chin even when I was skinny and young was always there since taking this its reducing and the furrow lines on my forehead were so deep my daughter came back from uni and said omg what have you done got botox!? Nope I pop 2 spoons in a coffee in the morning..... im loving it! It doesnt taste its like coffee mate but I still put milk in im not a complete psycho! I live this product and I love the geek queens and kings I speak too

I wake up in the morning, and I absolutely look forward to my Tea! Love the multiple flavors I get to choose from every day. This has been part of my journey of weight loss and getting healthy. I take a lot of supplements and this is the one reason it caught my eye when I first ordered because of all the wonderful things that are in it. This has made my journey so much easier to have something to look forward to and enjoy and not have to worry about how much weight I’m going to gain. I have to say this is also giving me such great energy that I’ve needed without the crash. Energy is what I need these days and this gives me what I need! I would recommend this tea to everyone and anyone! Thank you so very much for coming up with this tea and sharing it with everyone!❤️🥰

I love their clothes from tops, skirts, dresses and jackets to accessories etc. One "BUT" though. Recently I bought 3 pairs of Leven tights which were terrible quality for something that retails at &20 a pair. I sent the 2 unopened pairs back and was quickly refunded as always. My problem being that when I wrote a very negative review it was refused because in their words "it was not entirely product related" which was absolute nonsense, I believe it was purely because they didn't like it. The take home is that it seems negative reviews aren't tolerated as much as positive, skewing the star ratings. That's only one instance and I would, and in fact have bought from them since and as with everything else apart from the tights, loved what I received.

I have renewed my contract with Community Fibre thanks to their exceptional service and consistently reliable internet connection, with excellent speeds and no interruptions. However, what truly sets this company apart is the outstanding quality of its customer support. The agents are patient, courteous and exceptionally professional — the kind of team any company would be proud to have. Even minor issues are handled with care and efficiency, making the entire customer experience genuinely pleasant. A special mention goes to David, whose tact, courtesy, patience and professionalism are truly exceptional. He is a credit to the company and a perfect example of what excellent customer service should look like. Highly recommended!

Absolutely fabulous experience with Seánie and Alicijia. They are both incredible hosts, and have a gorgeous home, nestled away from the busy pace of life. We felt like royalty there - as our every need was tended to. Alicijia’s cooking is inspirational, such an amazing chef and all round beautiful person. Both Seán and Alicijia thought of everything, and even though we did not get the weather we expected, they ensured this had no ill-effects on the experience. Do not hesitate to book this - an epic retreat, and also an epic treat! Time to pause, enjoy the simple things, and share great company. Two wonderful people whose skillsets combine to create something magical. We will definitely be back❤️

Very Bad Experience with Feel Yachting – Be Careful I strongly advise others to be cautious before renting a yacht from Feel Yachting. I had a very negative experience involving Toni Furčić and his wife, Lidija, who I understand are the owners of the company. In my personal experience, I suffered a financial loss of €4,800, and I believe I was treated unfairly and misled. Based on my experience, I would strongly recommend doing thorough research and carefully verifying all terms and payments before entering into any agreement with this charter company. I am sharing my experience to warn other potential customers and help them avoid a similar situation.

I had a brilliant experience with Aztrum, and I couldn’t recommend Jordanna enough! She was incredibly supportive, professional and approachable throughout the entire recruitment process. She kept me updated, communicated clearly, and made the whole experience smooth and stress-free. I really appreciated her guidance and encouragement, and she genuinely cared about finding the right opportunity for me. Thank you, Jordanna, for all your help and support in securing my new role. I’m very grateful and would highly recommend both Jordanna and Aztrum to anyone looking for their next career opportunity!

Gökhan May be one of the nicest people I have ever met! My wife and I were a little nervous and timid about this because it was our first time dealing with a photographer. Immediately disappeared when we met him. Instantly clicked and made the both of us feel very comfortable from start to finish. We had such a great time with him in Italy. I would definitely do it again. Let’s not forget about the photos. Absolutely stunning work! Gökhan‘s eye for detail and craft far surpassed my expectations and my wife’s. If you ever need meaningful photos taken, Gökhan Kutluer is the person for the job!

Good shirt! Well proportioned. Nicely finished. Comfortable. However, when they warn you about shrinking, they’re not kidding! The size (shoulders, etc.), stayed about the same after washing, but, the length lost probably 3-4 inches! Now, it’s just too short for me, so I have wasted my money for a very nice shirt that will sit in my closet. I wish I could exchange it for a long… Opps. Forgot. They don’t have a long, which seems strange for a shirt that warns you that it will shrink. Hey, I have an idea. Why not just make the shirt longer, so that after it’s washed it will fit correctly?

Dx was the courier chosen by the retailer I purchased a heavy duty gym bench from. 1st package was lost, no update on system for 12days so retailer sent a replacement for overnight delivery and should be with today. Still nothing mid afternoon so tracked package on DX website which showed delivery was completed 11:33 this morning and was signed for. So after knocking a few neighbours' doors, found it.. only it had been left outside the wrong address in the rain, and while neighbours were out.. they found it on returning home so no idea who signed for this.. not a great experience

After hesitating for a long time, In finally ordered the 4+4 bundle, adding the towel as well. A friend made me notice that my hair is actually curly and with the curl cream and gel plus the reviving spray my curls really come out! I have recently gone through chemotherapy and when my hair grew back after the treatment, the curls were really noticeable. These lovely, soft and very nice smelling products make them look and feel stronger and even more healthy. Thank you very much! Heike

So it does remove the toxins. The built up waste, however, I do still have the bags under my eyes in my skin's not glowing like they say. And I'm not losing weight like they say, it's a slow process. It has decades of waste to remove the time any of us purchase it, so it's a process we have to be patient with. I'm just just a second week. Looking forward to future progress with this product. I do have more energy.

Constant glitches. Terrible Tech support. I have several open tech support tickets currently that have still not been resolved. Now they have this awful Vera AI thing and it's just another way to charge more money. They're great at marketing their software to you but they fall short when it comes to actually having usable software. Honestly just trash all around would not recommend.

Genuine value add The service honestly just works. It was a seamless and simple experience - I clicked like 5 buttons and 40 minutes later my food was at my door. My food came exactly as I ordered it and took just as long as the ETA's for doordash/ubereats. Rest assured, I will be using this in the future. It's simple, consistent, and will be my go-to going forward.

I have been purchasing madamglam gel polish & other items as well for more then a year and would not commit to any other brand just because madamglam gel polish give me the pigment coverage I am looking for in my manicure or nail art. I love the products, best products hands down. 10/10!

Anne made a great set of candles for our wedding! We had some small candles that we handed to all guests, as well as some bigger ones as prizes for games during our wedding. Anne gave us a nice discount and thought along to add little cute flowers on the candles. We loved the result!

Food was really nice but was never planning on having it every week. They continued to take money from my account even though I emailed about cancelling. Kept sending me links for cancellation which never worked and they continued to take payments. Would never use this company again

I am very impressed with NOBLES representative Jeremy Brown and how he helped to correct an issue with a NOBL Air subscription that I erroneously had. I also am impressed with the luggage we purchased, and look forward to our first trip using that luggage.

highly recommend. if you're thinking of this kind of work, this would be the place to start. easy easy easy, they got me up and running very quickly. plenty of work, paid quickly and the support from the lovely, lovely staff there makes such a difference.

After spending the entire day On call with other websites’ chat bots, trying to list my tickets and then transfer my tickets I called ASX, where I talked to Charles. He was able to fix the problem and get my tickets transferred in less than 20 minutes!

Wish I'd read the reviews before purchasing. But here we are.... Ordered an sound deadening and insulation kit for my van. The order is incomplete and arrived in dribs and drabs over a number of days. No response from customer service. Avoid.

I have referred Gaia to all my clients, friends & students because of the vast array of knowledge that is not available on any other platform! Bravo Gaia for the fabulous learning & support you provide to the highest good of human kind!!!

Message received confirming approximate delivery time and an option to re-arrange if not at home. Driver who brought the item was very pleasant and professional. Other couriers need to take note

Fab customer service from Heleed - firstly expedited my order then arranged not only replacement earings after one snapped but sent me a 2nd Luna necklace with a longer chain (free of charge)

I'm so grateful for the clear communication and genuine care from the Carebox team. I placed my order last night, and the price was very affordable. I was approved within 24 hours. Thank you!

Clear communication and highly professional, they made the whole process easy and was amazed on how quickly everything was processed. Highly recommended and Tiffany is a superstar!

A brilliant job! Arrived at 8am and was there till 3pm to ensure a great colour match on my blue pearlescent car. Very tidy and pleasant. Job compleyed by Jo. Many thanks 😊

Excellent service; sales person not pushy & covered all salient points. Response time was excellent & level of customer service very good.

My package said delivered and I never received it. So it wasn’t on them, but they made it right and I’m very excited to try these out 👏🏻

Delivery option was next day, which was what I wanted being a last minute shopper. Website was straightforward and easy to use.

Excellent brand. The underwear are my absolute favourite and always the first I reach for. Soft and excellent quality

Sophie helped me set up my AVC pension, and she was really good at explaining everything. She was very helpful!

Thank you so much for the certificate. The training was very informative and easy to remember.

Our sofa was delivered and set up by Andy and Khush. They were so efficient and kind.

I will know more and be able to let you know when I actually receive the product.

Simple, straightforward process with clear guidance. Competitively priced.

TOTAL shows me when there is someone trying to get on my computer.....

Nice easy app to use to make a one of a kind gift for my grandson

It was a great service. And they were very helpful.

Amazing service and very good quality products

Quick and effective purchase

I have not got my money

Idk this guy is cool

Experience was good

Fast and efficient

Awesome experience

incredible app!

Great software