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Recent reviews
rodrigo oliveira
Absolutely appalling customer service from Priceline! On October 20, 2026, I booked a hotel in Kyoto, Japan, for $638.55. Shortly afterward, I found the SAME hotel advertised on Priceline's own website for $597.24, a difference of $41.31. I contacted Priceline to request a refund under its advertised Best Price Guarantee. Their representative instructed me to log out of my account to verify the publicly available price. I followed those instructions exactly, took screenshots, and submitted the evidence. That's when the nightmare began. First, after spending considerable time on the phone, I received an email referencing a completely unrelated hotel reservation in TOKYO instead of my Kyoto booking! After correcting that mistake, Priceline continued sending contradictory responses and requesting additional documentation. One representative requested information I had already submitted. Another claimed my screenshots didn't show occupancy or cancellation conditions, despite my having provided evidence addressing those details. Every time I satisfied one requirement, another objection appeared. Instead of reviewing everything together, Priceline repeatedly made me resubmit information. Then came the most ridiculous part: after acknowledging my claim and exchanging numerous emails with me, another representative claimed they COULDN'T EVEN LOCATE MY REQUEST! The reservation number was literally in the email subject line! I spent HOURS dealing with different representatives, repeating the same information, submitting screenshots, and correcting their mistakes. Eventually, I compiled an entire PDF documenting the correspondence and sent it, along with all supporting evidence, to two Priceline customer service departments. What should have been a simple $41.31 price adjustment turned into an exhausting ordeal. At this point, it's no longer just about the money. It's about accountability, customer service, and whether Priceline stands behind its advertised guarantees. I have filed formal complaints with the Better Business Bureau, California Attorney General, and Connecticut Department of Consumer Protection. I chose Priceline because I believed it was a reputable company. Unfortunately, this experience has seriously undermined my confidence. My advice to other travelers: Be extremely cautious about relying on Priceline's Best Price Guarantee. My experience trying to use it has been nothing short of a nightmare. As of this review, my claim remains unresolved, and I have received no refund.
Brian P
I created an account with MyPrize and initially received confirmation that my profile was verified. After spending $55, my account was placed under review on October 14th, and it has remained that way ever since. What makes this particularly frustrating is that MyPrize had no problem accepting my money, yet I’m now unable to play or redeem anything. I’ve essentially paid $55 for something I cannot access, and I’ve been given no clear timeline for when the review will be completed or whether I’ll even be able to use what I purchased. I do want to acknowledge that Mr. Clean has been genuinely helpful and has been doing everything he can to assist me. I sincerely appreciate his efforts, and my frustration is not directed toward him. However, the overall handling of this situation is unacceptable. I completely understand the importance of account verification and security procedures, but allowing customers to make purchases and then restricting their accounts indefinitely without providing meaningful updates or a reasonable timeline is extremely poor customer service. At this point, I’ve been left with $55 that I cannot use, an account stuck under review, and no indication of when this will be resolved. I would strongly prefer to resolve this directly with MyPrize, but if the situation continues without a clear resolution, I will have to consider disputing the charge with my bank. I’m simply asking MyPrize to complete the review promptly and restore access to my account or refund my purchase. I don’t think that’s an unreasonable expectation. Until this is resolved, I would strongly caution others against depositing money on this platform. It’s incredibly frustrating to have your money accepted immediately while access to what you’ve purchased remains restricted with no end in sight.
Kelly Ratcliffe
⭐ 1/5 — Had to involve my bank to get £6.89 back. Absolutely ridiculous. I ordered headphones advertised as Airs Pro 4th Gen from GoGroopie. What actually arrived was a poor-quality pair of P9 headphones — not what I had ordered. You would think resolving something this straightforward would be simple. Apparently not. What followed was weeks of emails, photographs, repeated follow-ups and chasing customer service for a resolution. I spent considerably more time trying to recover £6.89 than any reasonable customer should ever have to. Despite providing photographic evidence and repeatedly contacting GoGroopie, I was unable to get the matter resolved directly with them. In the end, I had to raise a debit-card dispute with NatWest. My bank has now refunded the £6.89 and closed the case. To be absolutely clear: the refund came through my bank, not through GoGroopie resolving my complaint. It's not about the £6.89. It's about receiving something different from what you ordered, then having to jump through hoops to get your money back. If a company cannot resolve a complaint over £6.89 without a customer having to involve their bank, I dread to think what happens when something more expensive goes wrong. An astonishing amount of hassle for such a small purchase. I certainly won't be ordering from GoGroopie again.
Stuart Flynn
So this company just keeps getting from worse and worse. After my last contact which they took a £50 payment for a policy i didn't even know that got renewed. And this is just for basic home insurance by the way. A none sign of contract fine for £25 which i have never had in my life before and a a rip off £25 a month new policy cover. So I call the company straight away to cancel on the day these payments come out. The response was Mr you policy is over 30 days now you can't cancel as you get fined again. So being annoyed I just cancelled the direct debit. At this point i have told them I am in financial difficulties and lost my job. Well yesterday I have woken up to another £25 fine and it's going to affect my credit rating too. This company is the worst I have ever dealt with and should be shut down in my opinion. And I already replaced my home insurance for £108 for a year not knowing that this automatically renewed this policy without my permission. And 1 months insurance with this company which i did not ask for has cost me £100 so far. I feel like I am being taken advantage of and very unhappy with this company.
Jon Randall
While tracking a parcel through the app,I hadn't been contacted to say that it was ready for collection. Gave it an extra day or so before raising a query using the automated system which I didn't hold much hope in! A day later I was contacted by a representative, Claire, who said there had been a delay, the parcel had missed its connection but she would check on it the next day. The next day she contacted me to say that it hadn't moved and she was raising it with the local depot. The next day she said it looked like the parcel had been misplaced and was escalating the issue with the dwptmanager and a thorough search/investigation made. I didn't hold up much hope, but yesterday was advised it had arrived at my collection point! Thanks to Claire for keeping me updated throughout without having to chase up for an update,makes such a difference! Turned a bad experience into a much more positive one and shows that the automated complaints system works! Thank you!
Asamuel
The Switch was not not straight forward. There was some work needed outside and they had to keep sending different teams. However, the people on their Support chat (customer service) said something else & the people who came to work said another story. I realised that they are non-technical people copying and pasting a script for customer query regardless if they are design to your specific query or not. The installation engineer who installed my Router on the day was very knowledgeable, extremely friendly and understood my need. I really should give 5 star only because of him, but chat support people lied to me repeatedly and I hope that I wont have any query in future to be dealt by them.
sarah jones
Beware that if you place an order you are automatically set up as a subscriber and the only way to opt out is to email customer service. But they don't just cancel the subscription they attempt to make you keep it with numerous offers. I kept saying no and after their last email where I still declined the offer and asked them to cancel they didn't respond. A week later I emailed again for the 4th time and they finally cancelled. I'm glad I used PayPal as that was my next step as I know they will protect buyers from this type of deceitful selling. I do not recommend them.
Celine Henrietta
Terrible company, would rate 0 stars if I could, based here in Australia and the locations for the facilities are either wrong or unknown, customer service is terrible, AI chatbot does nothing but repeat the same stuff to you, emails just come up as report parcel as missing despite saying that they have the parcel themselves. Parcel has been stuck with them for 12 days. Called customer support and they said that they said that they have not received the package when my consolidation company said it has been handed off and said that theres nothing that they can do.
Melissa Wilkins
I love any deodorant that I can put on once and never have to worry about sweat again. I can’t say enough about an excellent product with excellent customer service. Great products are wonderful, but great customer service is what turns a customer into a loyal one. If you’ve been considering trying Carpe, I highly recommend giving it a chance. It’s always nice to support a company that stands behind its products and treats its customers well. I’ll happily recommend Carpe to others based on my experience.
Ginie Camus
The worst Internet provider! We subscribed to Kogan in September, they made us wait 3 weeks, we called every night and they promised us an activation 24 hours later. We never had an activation so we asked to cancel the subscription and went to Dodo (I recommend!). Today, despite our cancellation request, Kogan activated the line, which caused our dodo line to be cut off. This company is totally incompetent. Run away!
Sue Browning
DO NOT PURCHASE FROM THIS COMPANY. CARGO PANTS ADVERTISED AS SOFT AND STRETCHY, THEY ARE ANYTHING BUT, THIN FLIMSY FABRIC THAT WOULD DI WELL AS AN IRONING BOARD COVER.RETURNS POLICY .... IF YOU GET AN EMAIL ITS AN AUTOMATED ONE WITHOUT DETAILS AND YOU HAVE TO PAY FOR RETURNS. Stardusst has offered me a full refund and a voucher, si happy wuth the outcome
Natevca Helberg
Reliable with excellent service. Compliments to the owner, Tom! Communication with him via email was seamless. I regularly received updates by email, and all my questions were answered promptly. I received a beautiful 7-piece cherry red cookware set, which was very well packaged. I am extremely satisfied with my purchase.
Svetoslav Maslinkov
