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Recent reviews
Carlos Galindo
Extremely Disappointing Experience – Avoid GOTRAX! Purchasing the GOTRAX GX2 has been, without a doubt, one of the worst purchasing experiences I have ever had. From the moment I received the scooter, the buttons were not working properly. What should have been an exciting purchase quickly turned into weeks of frustration dealing with a warranty department that took far too long to even reach out. After multiple attempts to troubleshoot and repair the issue, I am still left with a defective scooter that I have barely been able to use. What makes this experience even worse is the customer service. The support staff I have dealt with have been condescending, unhelpful, and seemingly have very little knowledge of the products they are supposed to support. At one point, when I called looking for assistance with repairing the scooter, an agent simply told me to take it to a bike shop rather than making an effort to understand the problem or provide any meaningful guidance. That is absolutely unacceptable when you are dealing with a company about a defective product purchased directly from them. Now, after nearly TWO MONTHS of dealing with this situation, I have requested a full refund and for GOTRAX to take the scooter back. Their response? They are refusing to honor my request because the return window has supposedly expired. This is incredibly frustrating and unfair considering I have not been able to properly use the scooter since receiving it. The majority of this time has been spent waiting on their warranty team, following up with customer service, and attempting to get answers and solutions for a product that was defective from day one. Essentially, I am being penalized for the time THEIR company has taken to address THEIR faulty product. I have never experienced such a lack of accountability, professionalism, and willingness to help from a company. A warranty and customer support department should be there to stand behind its products and help customers resolve issues, not make an already frustrating situation even worse. If you are considering purchasing a GOTRAX scooter, especially during Black Friday or the Christmas shopping season, PLEASE think twice. Do not assume that because you are buying a new product, the company will stand behind it if something goes wrong. Based on my experience, getting help after the sale has been an absolute nightmare. Save yourself the headache, frustration, and money. I would absolutely NOT recommend GOTRAX.
Meredith Pitts
I have placed 14 orders with this company and have had excellent service so I recommended them to a coworker. She ordered 2 feather banners and the hardware. In order to save on shipping, she elected to pick it up from the store next day. Upon arriving at 2pm after driving 52 miles on the day she was supposed to pick up the order, she was told that she would have to wait until 6pm to pick it up. She was never told this and could not wait the 4 hours. So someone there told her they would overnight it to her. She was not happy about the drive but appreciated them trying to make it right and agreed. She was told she would receive a tracking number that night. She never received the tracking number but instead received an email that stated her shipping had been changed to pickup the next day. She called customer service and they told her there was no way anyone was going to overnight it to her - that is just not their policy. So she drove the 52 miles back to the store the next day. There she was told that it WAS overnighted to her and he just forgot to send her the tracking number. At this point, she had spent about 6 hours in the car going back and forth. Sure enough, it was delivered that day. Then upon opening the almost $300 order, parts were missing. This is unacceptable. Between email, chat, and phone, I have reached out 9 times. The times that I’ve actually been able to talk to someone, I am told that someone else from the team would call me back sometimes within 2 hours and sometimes within 1 hour. That has not happened a single time. On top of that, one of the customer service representatives told me the reason that we didn’t get the items that were missing was because we didn't order them but I was looking at the order online in real time and it said that the order included these items. At this time, there has been no resolution.
Zoe Turner
£1,000 laptop, faulty and absolutely appalling customer service I am absolutely disgusted with the service I have received from Currys. I purchased a laptop for approximately £1,000 in October 2025, and it has developed multiple faults, including a flashing screen and issues with the internal USB connections. I contacted Currys on 9th October and was advised over the phone that I could return the laptop under warranty. However, when I visited the store, I was told it would need to be sent away for up to FOUR WEEKS for repair. To make matters worse, I subsequently received an email claiming the laptop was out of warranty, despite having originally reported the faults within the warranty period. I have been passed from pillar to post, given conflicting information and left with an expensive, faulty laptop and no satisfactory resolution. Currys are now denying having any record of my original phone call, they have been given the full details and times and will not search and listen to the call For a company of this size, the lack of accountability and customer care is shocking. A £1,000 laptop should not be developing these faults so soon, and customers should not have to fight to have their consumer rights respected. Currys, I would genuinely appreciate someone taking ownership of this complaint and contacting me directly to resolve it. I have given Currys opportunities to address this privately, but I am now leaving this review in the hope that someone will finally take notice. I would strongly advise anyone considering purchasing expensive technology from Currys to think carefully about the after-sales support they may receive.
Roger Vincent
Hire people that speak English so they can be understood! Fire the guy i talked to roughly a week ago that kept me on the phone roughly 40 minutes then told me to use a different internet provider because the wires are old and nothing you could do for me. Don't keep sending me messages asking me if I want to cancel the technician. If I wanted him canceled I would have canceled him. I made arrangements to take off work all day because for some reason you guys dont care about waisting a customer's time and money and cant give a better idea of when a technician will show up. You guys made sure you give me your list of demands that im required to do or have done for you and your technician plus you make sure I know that you will charge me if the problem is in the house but dont give a crap about me loosing 8 hours pay to sit around with my thumb up my but. I didnt even have to be here. Your technician never came in the house. You caused me to once again loose out on money. Your customer service sucks your internet service sucks and I will be exploring other options and urging everyone I know to do the same.
Hellen Nunes
Extremely disappointing experience. Avoid buying from Three. I purchased a mobile phone from Three, but 28 days later, I have received neither the phone nor my refund. Despite contacting customer service and repeatedly trying to get this issue resolved, I have received no proper solution, no clear explanation and no satisfactory response. It is absolutely unacceptable for a company to take a customer’s money and leave them waiting for almost a month without delivering the product or returning their money. What makes this experience even worse is the complete lack of accountability and the poor customer service. As a customer, I should not have to chase a company for something as basic as receiving an order or getting my money back. I am extremely disappointed with Three and would strongly advise other customers to think twice before purchasing from them. 28 days without a phone, without a refund and without a solution. This is simply unacceptable.
Taryn Girodo
I ordered my much needed vitamins (I have been a loyal customer for over 6 years) and still waiting for them to arrive after 4 weeks. The tracking confirms that my order did not leave the UK (destined for Italy). After numerous emails (few responded to, with completely different tracking as a reference), I have been told to wait 28 working days before I am able to sort this out. As a supplier of crucial vitamins needed... the customer service is no different to that of ordering a pair of shoes online, however their claims on social media paint a very different picture. At the very least I am disgusted with Vitabotics customer service, its such a pity your brand doesn't follow through with its service. I will be looking elsewhere for a reliable product/ service so I won't have to go through this again! Shame on you.
E. Marie
I had emailed this company in regards to my order clarifying the story idea I was hoping to convey for the book I ordered for my son. Instead of taking those thoughts and creating the book I had ordered, they created a whole new story that had nothing to do with what I ordered or anything my son liked. They are refusing refund and or sending me the correct story because my email was "confusing" to them and they decided/assumed (without confirmation) that I wanted something completely different down to the cover. If I wanted something different I would have ordered something different. There are better companies out there that write stories that aren't AI generated and more personal and sweet. Use them instead.
Keith Payne
Was very excited for the carry on. Came in did what it needed. I didn’t have to fly with it yet. Had it less than 6 months and the wheel snapped off breaking the shell of the case while walking through my hotel. Customer service said they won’t replace the bag although i believe the wheel feel off due to faulty case. It would go from the back seat of my truck, to the hotel room. Never abused. It looks brand new. They offered a discount that would have me buying a new case at 230 dollars after i already purchased this one a few months ago. Do not buy from this company. It’s a shame i really liked the case.
Fiona Elizabeth
Ordered liana dress , black and pink. On arrival , size was ok . I am usually 12/14 ordered size 18 based of waist measurements given on web page. Dress was in fact more yellow flowers than pink , lots of yellow !!!! Returned , to be given credit note !!! Looking on site not much to choose from as very little apart from liana dresses and dungarees. Choose star print dungarees, only thing remotely interesting to me. And only to use credit note . Dungarees not worth the money at all !!! Avoid this company ,they keep your money when product not as described 😡, no communication reply despite emails sent .
Kyle MacQuilliam
I placed an order in early September for two outfits for upcoming weddings. First I emailed support to get a better feel for whether they would arrive in time (about a month from order date), at which point I was “assured” by the support to place the order and they would expedite it. I did all of the above, and over two months later— with many emails with more false promises and a hilarious “no refunds” exchanged in between— my outfits have not arrived. I am officially taking this up with my bank to get my refund, but I do not recommend you waste your time with this “company.”
Lizzie Bingert
Poor exchange rates! Do some research! Just returned from a trip through SE Asia. Unfortunately, I made the mistake of exchanging US dollars at CXI for local currency before the trip. I discovered that the rates in Vietnam (even at the airport) were much better than what I received from CXI for Vietnamese currency. Similar experience with the Cambodian and Thailand currency. Cambodia and Laos also use American dollars and almost everyone in S E Asia accepts credit cards. If you need local currency, exchange your dollars after arrival.
Cynthia Drey
Ordered one item and paid shipping because I was 60 cents away from free shipping. No one to contact to get free shipping. After 3 business days still waiting for pickup by carrier. Had shipping label next day, but product not shipped. Email to Customer Service and generic response will reply in 2 days. Waiting for response. I should have read reviews first. Common problem. Vuori has issues for online orders and customer service. Need to stop the lip service and do better by customers.
Chef Andrea wow
Absolutely fantastic products and outstanding customer service! The quality of the products is excellent, and I am extremely happy with my purchase. What really makes this company stand out, though, is its superb customer service. The team is friendly, professional, helpful and always willing to go the extra mile to make sure customers are satisfied. A truly excellent experience from start to finish. I would highly recommend this company to anyone. Keep up the great work!
Debora O'Halloran
ShipMonk has been a great fulfillment partner for our supplement business. Their team is very helpful and responds quickly whenever we need anything, which makes a big difference when you’re managing orders and customer questions on a tight timeline. The platform and processes are well organized and easy to work with. Even when shipping issues come up on the carrier side, the ShipMonk team is responsive and works with us to sort things out. We appreciate the support!
Katie Peugh
I had emailed to cancel my subscription in August. They charged me again 90 days later $99. I emailed and they said that they would not refund me but cancel my account. I said I had requested to cancel months ago. She said too bad...the subscription details are clearly disclosed and to enjoy my 84 days of Hypnozio No thanks! Do not recommend!
