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Recent reviews
Olugbenga Ogunleye
Avoid this by all means necessary!!! I used Stansted parking recently and I fully regret it. First the postcode takes you to a private property and when the map says you've arrived, what you see is a sign reading "do not use postcode, no airport parking here". You'd need to complain on the phone before they share the right location with you. Next, the car park itself is an eyesore, just an open undeveloped farmland, no flooring whatsoever, was a wet day so really messy ground, can't move suitcases on the ground cos no hard flooring done. Next is the reception...that container isn't fit for human habitation from a HSE perspective. There was no heating in there so the 4 staff I saw were fully folded in their winter jackets at 3am in an "office" with condensation everywhere. There's also no toilet facility on site. The rumour I got was the staff were paid below the living wage as well. I called when I was 30 mins away as per the email I got, thinking they were organised but was shocked to learn that they got just one shuttle bus and driver was on 30 mins break and would arrive in 45 mins from when I got there!!!! Promise online says 15 mins interval by the way. Also, before booking a staff confirmed on the phone that after paying online, no more charges on site...I was shocked to be charged another £20 for transfer!! Then even though I arrived first, I couldn't get a seat as bus got full because of zero coordination! Each time a customer had an issue, staff just pointed to a complaints email address to use as if that was the solution to potentially missing a flight. In short please avoid if you want a good experience.
Маша Петрова
⭐ 1/5 — Terrible Customer Service! €900 Not Refunded! I am extremely disappointed with Booking.com and their completely unacceptable customer service. I requested a cancellation and refund for my hotel reservation. The hotel agreed to a free cancellation, but Booking.com failed to resolve the situation. Despite contacting customer support multiple times, spending hours on phone calls, and providing evidence that the hotel agreed to the cancellation, I received absolutely no effective assistance. Booking.com has still not refunded my €900! Every time I contacted them, I was simply told to wait. Nobody took responsibility, nobody offered a proper solution, and my case remained unresolved. It is absolutely unacceptable for such a large international company to treat customers this way, especially when a significant amount of money is involved. I have wasted my time, energy, and money trying to resolve a problem that should have been handled professionally. I strongly advise everyone to think twice before booking through Booking.com. Their customer support is extremely disappointing, and getting your money back can become a nightmare. I demand an immediate resolution and a full refund of my €900. Never again!
Hannah Aria
This is the worst customer support and service I have ever experienced in my life. I used Remitly for an urgent Express transfer, and they charged my card immediately. Instead of delivering the money, they paused it due to their own backend partner error. To make matters worse, their customer support agents completely misled me. One agent told me they had an ARN tracking number for my refund, but when my bank checked, it did not exist. Then, another agent admitted the ARN would actually take 1 to 3 business days to even generate. They took my money for a service they could not provide, canceled the transfer, and are now holding my funds hostage while leaving me completely stranded with no money during an urgent situation. This is pure harassment and incredibly poor service. I am writing this to let people know about my terrible experience. Avoid Remitly if you need to send money urgently. They will waste your time and tie up your cash.
Aleksandra Sudakova
This is the fourth time I’ve experienced shipping problems with ScentBox. Not once have they proactively contacted me about a missing or delayed package. Every time, I have had to reach out myself to find out where my order is. What makes this experience even worse is the attitude of customer service. They treat resending an order I’ve already paid for as a special courtesy and essentially tell customers to simply email them whenever another package goes missing. Their response is dismissive and shows very little accountability. I’m paying for a subscription, not for the privilege of constantly chasing down my orders. Repeated shipping problems are frustrating enough, but being made to feel like you’re asking for a favor when requesting something you’ve already paid for is unacceptable.
Donna Marie Stefani
I ordered the hands free multi purpose flat mop. I got notified that it had been delivered, however when I went to my mail locker it was not there. Durian from customer service was great in handling the issue for me, promptly refunding my money. This was all done very easily thru email. My only suggestion would be maybe to ask the customer if they would prefer a refund or a replacement. I would have taken a replacement. Thank you for the great customer service.
Cristian Constantinescu
I payed 0.9 € only for the test then after a week i see they charged me unexpectally 33.99 € I sent them tens of emails, and they respond to only one, giving me an offer for one free year I responded that i don’t want any subscription, just my money back I read their refund policy and in 14 days after the payment they must offer refund So idk why they didn’t issue yet a refund and want to reveive bad feedbacks / scam everywhere online
Lindsey Brown
An experience of a lifetime. Although all 17 guests swam at a different speed, the guides managed to challenge each person physically while keeping us all very safe in the open water - not an easy combination. Beautiful scenic and historical environment & lifelong global friendships. Boat, meals, comfort 10/10. Far exceeded my expectations. The only question is, which SwimTrek should I do next?!?
Alan Henning
Overall very good as usual, my elderly Mum needed new wipers for her car, they had the front two but not the rear one, but a store colleague matched with another so all 3 were available. We had them fitted too. I always find the staff at this location very helpful, my only niggle was having to find someone to assist me initially.
Diane Ridley
Quick delivery. We live down a drive that's difficult to get down but they brought the appliance down the lane on foot and got it up a few steps into the house without any issues. Even our barky dog didn't seem to annoy them! Great couple of guys - very helpful and kind. Thank you for doing such a great job!
