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Recent reviews

Abraham Moyano

Abraham Moyano

Rated 2 out of 5 stars

In September 2025, I published a positive review titled “ECCO shoes are amazing!” after wearing my ECCO Sierra walking shoes for approximately 15 years. Purchased in December 2010, they traveled with me around the world and provided exceptional comfort, support, and durability. My praise was genuine, and that experience is why I continued to trust ECCO as a premium footwear brand. Unfortunately, my recent experience has been very different. I received a pair of ECCO walking shoes as a personal gift on December, 2025, with an approximate retail value of $160. By March 2026, after wearing them only a few times, primarily for walking around the house and going to the supermarket, the soles had deteriorated and crumbled to the point that the shoes were unusable. I even tried repairing them with adhesive, but the soles continued to disintegrate. I contacted ECCO several times through its website, attempted to reach customer service by telephone, and emailed photographs of the damage on March 4, 2026. I received no response to those efforts. I eventually mailed the shoes to ECCO for evaluation, only to have them returned with a letter stating that they did not qualify for warranty coverage. The letter referred with a handwritten note stating that the shoes were an older style that could not be processed. I understand that warranty policies have conditions. However, I am disappointed that the premature deterioration of the soles after such limited use did not result in a more helpful explanation or a satisfactory resolution. I have spent a considerable amount of money on ECCO footwear over the past 15–20 years because I believed in the brand's quality and durability. This was the first time I needed significant help from ECCO customer service, and the experience fell far short of my expectations. By comparison, I have experienced issues with footwear purchased from Mephisto, another premium shoe brand. On those occasions, their customer service team responded promptly and resolved the problems immediately at no cost to me. Mephisto customer service was oustanding. I mention this not to criticize ECCO unfairly but to illustrate the level of customer care I have experienced elsewhere and reasonably hoped to receive from a company whose products also command a premium price. My original positive review remains an honest account of the excellent shoes I owned for 15 years. This review is equally honest about my more recent experience. I believe a company should be judged not only by the quality of its products when things go well, but also by how it treats loyal customers when something goes wrong. I have asked ECCO to reconsider my case and offer a reasonable solution, such as a replacement or store credit. I hope the company will respond constructively. For now, however, this experience has seriously undermined my confidence in ECCO's products and especially ECCO's bad customer service.