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Recent reviews

Trevor Tieche

Trevor Tieche

Rated 1 out of 5 stars

I am writing this review to share my extremely disappointing experience with LPL Financial and to warn others about the difficulties I have encountered trying to access and transfer my own retirement savings. For more than two months, I have been attempting to transfer my 401(k) from LPL Financial to an IRA with another financial institution. This is not a request for an early withdrawal or an unusual financial transaction. I am simply trying to move my retirement savings from one institution to another. In preparation for this transfer, my retirement investments were liquidated into cash. However, the transfer has remained incomplete, leaving my funds uninvested for an extended period. During that time, I have missed potential market gains that I estimate could amount to thousands of dollars. While investment returns are never guaranteed, the financial consequences of having my retirement savings sitting in cash because of an unresolved transfer are a legitimate concern. The customer service experience has been equally unacceptable. I have spent countless hours on the telephone attempting to resolve this situation. Hold times have averaged approximately 45 minutes. On three separate occasions, my calls have been disconnected during my attempts to obtain assistance. Perhaps most troubling, different representatives have repeatedly provided conflicting information about the status of my account, the transfer process, and what needs to happen next. My attempts to escalate this matter have been just as frustrating. I have requested assistance from a supervisor or regional manager in hopes of finding someone who could take responsibility for resolving the problem. Despite these efforts, I have been unable to obtain meaningful assistance from management or identify anyone willing and able to provide a clear path toward resolution. At some point, a customer should be able to speak with someone who has the authority and willingness to investigate a problem, explain what is causing the delay, and take responsibility for getting it resolved. My experience with LPL Financial has been the opposite. I am a 100% disabled U.S. Army combat veteran. These retirement funds are particularly important to my financial security, and I have communicated the urgency of my circumstances. Unfortunately, my experience has left me feeling that my concerns have not been taken seriously. I fully understand that retirement account transfers are subject to administrative procedures and regulatory requirements. However, those requirements should not prevent a financial institution from providing consistent information, clear communication, reasonable processing timelines, and meaningful assistance when problems arise. What makes this experience especially disturbing is the apparent lack of accountability. I should not have to spend months making repeated telephone calls, requesting management intervention, and receiving contradictory explanations simply to determine what is happening with my own retirement savings. My concerns are straightforward: * More than two months attempting to complete a retirement account transfer. * Retirement investments liquidated into cash while the transfer remains unresolved. * Potentially thousands of dollars in missed investment gains. * Average telephone hold times of approximately 45 minutes. * Three disconnected calls while seeking assistance. * Conflicting information from multiple representatives. * Unsuccessful attempts to obtain meaningful assistance from a supervisor or regional manager. * No satisfactory resolution despite repeated attempts to obtain help. I am not asking for special treatment. I am asking for the level of professionalism, transparency, and accountability that every customer should expect from a company entrusted with managing retirement assets. Based on my personal experience, I would strongly discourage anyone from choosing LPL Financial without carefully considering how the company handles account transfers, customer concerns, and problems requiring timely resolution. Retirement savings represent decades of work, planning, and sacrifice. Customers should not have to fight this hard to move their own money. After this experience, I have lost confidence in LPL Financial and would not recommend the company to anyone.

madison b

madison b

Rated 2 out of 5 stars

My experience with pretty little things has been an up-and-down roller coaster. I’ve been ordering with this brand. For a while now and have came across a consistent issue of pretty little things not being able to accurately track where your package is or how come it’s arriving late. They have no communication with whoever or whatever brand of delivery services are delivering your package I recently ordered a two piece pink set from them on October 21 and it said that it was supposed to be delivered by November 3 and it is obviously November 4 and still have not received my package throughout the tracking process. It would not update me and then it would pop up with late emails after those days have already passed for example I received an email from October 27 already on November 3 telling me that my package was dispatched to another delivering company. I recently spoke to someone named Kai, who was very helpful and patient with me during this time and communicated about how I needed this package and he or she helped me out as much as they could, but I am still not satisfied just due to the fact that this is a recurring issue with pretty little things and they do not accurately solve your issues except giving you credit or possibly not refunding your full amount of money or having a good excuse for why this continues to Happen. This has nothing to do with the person who helped me whose name is Kai Kai helped out a lot and did what they could. It’s not their fault. It’s the company.