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Recent reviews
Andres Osorio
Dear JD Sports Customer Service, I am writing to express how disappointed and frustrated I am with the service I have received regarding my recent order. I was informed that my parcel had been separated at dispatch, meaning my order would arrive in two separate deliveries. The first half of the set arrived as expected, but the second half never did. After waiting for two weeks without receiving any updates, emails, or communication from JD Sports, I had to contact customer service myself to find out what was happening. I was then told that the missing parcel had been lost in transit and that there was nothing that could be done other than placing a new order. What made this even more disappointing was being told that if I wanted the missing items, I would now have to reorder them at full price, despite the issue being entirely outside of my control. I also asked why nobody had contacted me to let me know the parcel had been lost in transit, rather than leaving me waiting indefinitely. I received no satisfactory explanation. As a result, I am now left with only half of a matching set, which is of little use to me. This experience has been extremely frustrating and falls well below the level of customer service I expected from JD Sports. I hope you will review this matter seriously and provide a fair resolution, as I do not believe I should be disadvantaged financially because of an error that was not my fault.
Yen Lyn
I placed an order for a hoodie and leg warmers on the 23rd of July, I wasn't receiving any updates about the order for a few weeks so I kept waiting because sometimes shipping and preparing an order can take a while. I emailed on the 9th of August to ask about my order because I haven't received any information. I received absolutely no response I kept waiting and I was looking at the shop app which connects to these small businesses sometimes, and I went to my order and accidentally marked it as delivered so I unmarked it as delivered. I think that because I unmarked it kawaii envy finally remembered about my order because it was CANCELLED the next day on the 13th of August. I was so annoyed because I didn't get any customer service response, no help and was waiting weeks for my hoodie to not get it in the end. And I actually lost money because if currency exchange when I got my refund so it was a MASSIVE WASTE OF TIME. Also their social medias are completely inactive from what I've seen since they last posted in 2025 December, so I doubt you can even get a response through there. Overall just terrible online store, the clothes are actually pretty but what's the point of pretty clothes in your can't even get them, it's worth finding a more trustworthy site.
Simon Miles
I hired a car in August and was forced to take out the 'motorway toll transponder' even though I knew I wouldn't need it. I discussed this with the sales agent and they assured me that it if wasn't used I would be refunded the costs. However, over two months later and several unanswered emails (apart from a generic one saying they were 'dealing with a high volume of queries and would come back to me as soon as they could'), I've still heard nothing. I really would avoid this company, even if on the initial cost you do save a few pounds, as there are many more that do provide a very good service.
Ellen m
I find estrids antiperspirant one of the best on the market in terms of scent and efficacy. It really does last. The packaging looks great but in order to add the refill ie the actual product, I had real difficulty getting into it! The instructions just say to pull the top off but it is so stiff I had to use a pliers and damaged it in the process! I wish it was simpler and not requiring a tool set to use. Hopefully the next refill will be easier.
Clibe Barton
