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Recent reviews
CM
I’ve been with this company for four years and had no issues until now. After attempting to make changes to my policy myself via their website, which was experiencing technical difficulties on their end, I ended up having to join the online chat and wait to speak to an agent. All I wanted to do was update the car insured on my policy, only to be told it would cost me nearly £500 to make the change. £500! After triple-checking that this was genuinely the amount I’d be charged, I asked how they had calculated it, only to be told they couldn’t disclose that information due to their privacy policies. How convenient. It certainly gives the impression that they’ve plucked a figure out of thin air, with absolutely no transparency or explanation to justify it. I’ve since found insurance elsewhere for considerably less than I was paying for my old car, never mind the new one! Four years of loyalty, only to be hit with an absolutely ridiculous charge for a straightforward policy change. I wouldn’t recommend this company to anyone. Steer clear unless you want to get completely ripped off.
Michael Binns
I’ve had a great experience with Humsienk’s customer service throughout my warranty claim. Alice and the support team have been very helpful, professional and responsive, keeping me updated and making the whole process straightforward. They’ve been quick to respond to my messages and have been great to deal with from start to finish. My battery developed a fault, but the team handled the situation well and organised the return freight and a replacement battery. I really appreciate their communication and willingness to help resolve the issue. Overall, I’m very happy with the customer service I’ve received so far and appreciate the effort they’ve put into sorting everything out. I’d happily recommend Humsienk based on my experience with their support team.
Paolo Rossello
The product is well-conceived and designed, but its execution is somewhat rough. In the original package—even though I had contacted customer support beforehand due to concerns raised by other negative reviews regarding quality issues—one of the two black poles turned out to be defective. In my case, however, customer support was very responsive; they sent me replacement parts free of charge, with no extra shipping costs, allowing me to complete the assembly correctly. Even among the replacement parts, one of the black poles was defective—which suggests this might not be a mere coincidence. In the end, though, I managed to obtain a product that is unique on the market and delivers on its promises, even if the process of getting there is quite an ordeal.
Jessica Hunt
I honestly do not see the point in having pet insurance, I paid into this policy for over 13 years before I had to claim and it was not worth the money as not only did they want £100 excess they then made me pay 20% of the bill then the vets wanted their share in admin fees! In hindsight I should have just put £50 a month into a savings which would then cover anything my dog needed as the policy only pays out up to £1000 anyway! My advice if your thinking about insurance is set up a separate account and put a sum away each month at least that way you get all the money rather than give it to the circling vultures
Jim Lindsay
Had cruise cover which states you are covered for missed ports. Submitted claim with letter given to all onboard for insurance purposes. Captain deemed Marseille unsafe due to protest therefore missing this port which was to be a highlight of our trip. Reply from gigasure says they cover for bad weather or timetable restrictions but not protests!!! My son and family on same cruise were paid out with no questions asked by their insurers along with the vast majority on P& O facebook page. Quick in taking your money but any excuse not to pay out. Certainly wont use them again.
Nicușor-Iulian Murgoci
The app helps you to get a move on, to start enjoying the benefits of walking and to have a better lifestyle overall. However, there are some things that the developers have to adress, for instance the lack of a freeze option (you need to pay some sweatcoins to recover your streak if you can't complete it in a day, instead of being able to pay to freeze your current streak) and the way the contest are imagined, because I think that the app should show you contest you can partake based on your daily step target and not some random chosen one.
Devan Storey
We got in touch with Alex from Vegetarian for Life, to upskill carers on making quick, healthy and simple meals which they could use for every day life and he did not disappoint. The meals were imaginative takes on classic dishes, and actually there were some different cuisines too. The carers absolutely loved all of the dishes. Each session is tailored to who is in the class and goes to their pace. Everyone managed to keep up with 2 dishes in two hours including prep and cleaning up.
amina momen
Order number 1139763. I have placed the order and made the payment on 8 October. Delivery was meant to be latest by 12 October. Sent an email on 14 October to which I got a response that they will let me know in 23 days have since then sent multiple emails. Tried calling customer helpline approach them on Instagram. No response at all. This is completely unacceptable. If the article is not available, then you should refund my money and at least respond and let me know what is going on
Victoria Webster
Great company. Fab helpful coms on the phone. Easy to arrange delivery slot from 9.30 on the day. Slight drawback is that delivery is strictly by pallet left outside. Driver was not so easy to communicate with but eventually agreed to leave pallet on path near door rather than on drive. I'm elderly but I cut open the straps and lifted box into house. Pallet was broken up later. Bosch hob was intact and saved me a lot of money. Highly recommend this company.
Gary Anderson
I have stopped filing bug reports because nothing appears to change between one report and the next. The platform functions well enough that I will probably keep using it. I just no longer believe that feedback submitted here goes anywhere meaningful, which is a strange and somewhat sad feeling to have about a service that presumably wants to improve. At some point, consistent indifference from a product teaches its users to become indifferent back
Anne Cartwright
I had missed space on the engraving when I placed my order on Sunday night at 10:30. I rang as soon as the phone line opened at 8:00 on Monday . I was told it was impossible to change my order . I asked to complain and stated that this was unreasonable,as there was no way my charm had been engraved by then . I was told a supervisor would call me within 24 hours ! Well obviously that would have been too late ! A very unhappy customer 😡
ASHRAF MUHAMMAD UMAR
Very poor and unprofessional service! They delivered the wrong car part, and although my return was delivered to their warehouse on 16 October, I am still waiting for my refund. There is no phone support, and email responses are extremely slow. Instead of sending the same scripted excuses, stop wasting time and process my refund! Unprofessional and disappointing service. I would not recommend this shop to anyone.
David Maple
Two parcels waiting to be collected one since June, the customer phone line always says "we expect it to be collected today" and hangs up. The email is an automated response, unless "John" is there only member of staff, and just parrots back what you've told them and say it will get back to you but never does. I am starting to think they don't own any vans.
Jen Teoh
Settio has been handling my property since Day 1. They have been very responsive to all my queries and recently I have a change of tenant, and they were very prompt in updating me on the status almost every week as well as advising on the feasible rental price based on market demand. Special thanks to Robin and his team.
Avery Murphy
I used this service to host my small business website. The user interface is pretty straightforward, which made it easy to set everything up. Unfortunately, the loading times have been slower than I expected, especially during peak traffic hours. Backup features are solid though, giving me peace of mind about my data.
Andy Davies
My first experience of Richer Sounds was a very positive one. I met Luke at your Reading store, who expertly helped me with speakers for my old Technics system. There was no hard sell, just a knowledgeable fellow enthusiast helping me to find my perfect set up. Thanks, Luke, and all the team at the Reading store.
