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Recent reviews

Rc Rentillo

Rc Rentillo

Rated 5 out of 5 stars

Excellent customer service from James at Blacks, Bury St Edmunds! My partner and I visited Blacks in Bury St Edmunds while preparing for our Scafell Pike hiking trip. We initially went into town simply to look at hiking gear, compare prices and physically try on some equipment, as we already had a shopping list prepared from items we had found on Amazon. To be honest, neither of us really knew much about hiking equipment or what would be suitable for the trip. That’s when James approached and asked if we needed any help. I explained our plans and that I was looking for a suitable pair of hiking boots. He immediately pointed out that the pair I had initially considered wasn’t quite appropriate for the trip. He explained why it’s important to allow a little extra room in your footwear, as feet naturally swell during long walks, and took the time to educate us about the different technologies, materials and features of hiking equipment, including what we should look for and what we should avoid. What started as a quick visit to look for hiking boots eventually turned into buying almost our entire hiking kit from Blacks! What I particularly appreciated was his approach. There was absolutely no pressure to buy anything. He genuinely focused on understanding our needs and making sure we had the right equipment for our trip. He even went out of his way to offer us the best possible prices and tried to match what we had found on Amazon. I introduced James to my partner during that visit, and I was so impressed with the experience that I recommended him to a few of my colleagues as well. They eventually visited the store with me and ended up purchasing their full hiking gear too! James is a great guy, clearly knowledgeable about his job, approachable and genuinely passionate about helping customers. It’s refreshing to experience customer service where you feel guided rather than simply sold to. Thank you, James! You made preparing for our hiking adventure so much easier. Blacks is lucky to have someone like you on the team!