Initially the repair to heating system was arranged easily and fixed promptly, by helpful engineer. Secondly looking to upgrade boiler was easy to arrange. Kept up to date, throughout. Phoned prior... See more
Company replied
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Review summary
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Servicing my mams boiler Barbara Evans... Mike was efficient, pleasant and explained everything about what needed replacing and why. Called and txted beforehand so you knew when he was on way. Int... See more
Company replied
B Gas engineer arrived in the stated time slot. Very efficient, polite and professional. Put overshoes on before climbing the stairs. Finished the boiler service filled in the relevant paperwork exp... See more
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An Engineer from British Gas put me some new meters in, he was extremely friendly and knowledgeable. He advised me about the offers that British Gas offer, as I join some of them. Also i told the engi... See more
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Company details
- #18 of 29 best companies in Electric utility company
- #32 of 37 best companies in Electrician
- #22 of 29 best companies in Gas company
- #46 of 47 best companies in Gas installation service
- #89 of 99 best companies in Plumber
- #35 of 50 best companies in Property management company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
339K reviews
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Engineer was able to identify the…
Engineer was able to identify the problem immediately and fix the boiler very efficiently.
8 May 2026
Unprompted review
Reply from British Gas
Hi , thank you for letting us know the service was excellent. We value you as a customer and it’s great to hear we met your expectation and more. Thank you for trusting us to look after your boiler and keeping you safe. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Knowledgeable engineer who told me…
Knowledgeable engineer who told me everything I needed to know. Willing to answer any questions.No hard sell.
10 May 2026
Unprompted review
Reply from British Gas
Hi David, thank you for letting us know the service was excellent. We value you as a customer and it’s great to hear we met your expectation and more. Thank you for trusting us to look after your boiler and keeping you safe. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Positive engineers but pushed for time.
27 April 2026
Unprompted review
Reply from British Gas
Hi , thank you for letting us know the service was excellent. We value you as a customer and it’s great to hear we met your expectation and more. Thank you for trusting us to look after your boiler and keeping you safe. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Very polite
Very polite, phoned before arrival
Identified with badge
Explained everything/work carried out
Would definitely use again -
Boiler service 😃👍
8 May 2026
Unprompted review
Reply from British Gas
Hi Tracy, thank you for letting us know the service was excellent. We value you as a customer and it’s great to hear we met your expectation and more. Thank you for trusting us to look after your boiler and keeping you safe. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Reply from British Gas
Hi Sandra, thank you for letting us know the service was excellent. We value you as a customer and it’s great to hear we met your expectation and more. Thank you for trusting us to look after your boiler and keeping you safe. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Reply from British Gas
Hi Sheila, its great to hear your repair was completed in a timely and efficient manner. We aim to provide quality service and I’m happy to hear on this occasion we definitely did. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Happy with service.
Easy to book appointment and kept up to date about when arriving and happy with service of boiler and advice given.
8 May 2026
Unprompted review
Reply from British Gas
Hi Peter, thank you for letting us know the service was excellent. We value you as a customer and it’s great to hear we met your expectation and more. Thank you for trusting us to look after your boiler and keeping you safe. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Really helpful explained what was going…
Really helpful explained what was going on and when
5 May 2026
Unprompted review
Reply from British Gas
Hi , thank you for letting us know the service was excellent. We value you as a customer and it’s great to hear we met your expectation and more. Thank you for trusting us to look after your boiler and keeping you safe. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Good professional service provided throughout
Good professional service provided by the three engineers who attended to my job. The job was done on time and exactly according to plan. This is the second installation BG has done for me, the first one ten years ago and both went exceptionally well. Can't recommend BG enough
4 May 2026
Unprompted review
Reply from British Gas
Hi Eric, thank you for letting us know the service was excellent. We value you as a customer and it’s great to hear we met your expectation and more. Thank you for trusting us to look after your boiler and keeping you safe. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Promptly arrived and done the annual…
Promptly arrived and done the annual check and checked all devices.Pleasant and professional
8 May 2026
Unprompted review
Reply from British Gas
Hi, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
I have rarely had a problem with…
I have rarely had a problem with British Gas. I find their engineers; polite, friendly, efficient, knowledgeable, punctual and tidy. They keep in contact with arrival times or delays, beyond their control.
I find the company easy to deal with and have been a customer for many years.
7 May 2026
Unprompted review
Reply from British Gas
Hi Denise, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Great homecare service as always by…
Great homecare service as always by British Gas and their first class engineers
Quick and easy to book no trouble at all
Washing machine needed major repairs and all done efficiently
Thank you
8 May 2026
Unprompted review
Reply from British Gas
Hi Victoria, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Desmond the engineer was an utter…
Desmond the engineer was an utter gentleman and a delight to have around
8 May 2026
Unprompted review
Reply from British Gas
Hi , it is amazing to read that the engineer was polite and friendly. Thank you for trusting us to take care of your home. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
I only wanted to change the email…
I only wanted to change the email address had to use the chatbot took about at least half an hour for a simple change
I was told by the assistant that I could change on my account there are links to change phone number, moving home ect but no link to change email. Please design a more user-friendly website.
10 May 2026
Unprompted review
Reply from British Gas
Hi Paul, I’m really disappointed to see that this issue hasn’t yet been resolved for you. Please accept my sincere apologies. Please be assured that we will support you and work to get this matter resolved as quickly as possible. If you’d like us to look into this further, please don’t hesitate to reach out to us via our social media platforms — Facebook at https://m.me/britishgas, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can find your query quickly and assist you.
Thank you,
Kam
Great service by British gas …
Arrived on time of appointment clean and polite good advice given.
8 May 2026
Unprompted review
Reply from British Gas
Hi, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Reply from British Gas
Hi Kerry, good feedback is always amazing to read. Thank you for taking the time out of your day to write this. It’s great to hear our agent was helpful and resolved your query. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
I've been with British gas for a lot of…
I've been with British gas for a lot of years never hat any bother at all strongly recommend them
10 May 2026
Unprompted review
Reply from British Gas
Hi Ian, good feedback is always amazing to read. Thank you for taking the time out of your day to write this. It’s great to hear our agent was helpful and resolved your query. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Engineer was on time
Engineer was on time, kept us informed. Answered all our queries and gave us a run down of safety features.
8 May 2026
Unprompted review
Reply from British Gas
Hi Neville, thank you for leaving us a great review today. It’s amazing to see it reflect the level of service we aim to provide. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Excellent Service
Grant was extremely helpful, knowledgable, professional and friendly. An excellent ambassador for BG.
7 May 2026
Unprompted review
Reply from British Gas
Hi Jackie, thank you for leaving us a great review today. It’s amazing to see it reflect the level of service we aim to provide. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Very efficient and friendly worker
Very efficient and friendly worker who explained exactly what he was going to do
8 May 2026
Unprompted review
Reply from British Gas
Hi Sharon, thank you for leaving us a great review today. It’s amazing to see it reflect the level of service we aim to provide. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
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