A great shop for all your mobility needs. So far Ableworld has never failed me, from stair lifts, mobility scooters to mobility appliances. There are great prices too and offers that are more competit... See more
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Review summary
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We went to the Burton on Trent store as we wanted information about a folding mobility scooter. Julie and Andrea were brilliantly entertaining and gave us some very helpful advice about their range. W... See more
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We had a Scooter break down yesterday. We were extremely stressed and needed some urgent help. Tom was absolutely brilliant, exceptional Care, Help, Patience and Customer Service. Nothing was too much... See more
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staff are always a pleasure and wanting to help in any way possible. Our dog chewed our charging cable and they were very efficient at finding a replacement. Our initial purchase was also easy and we... See more
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Company details
- #60 of 73 best companies in Mobility equipment supplier
- Disability equipment supplier
- #24 of 26 best companies in Hospital equipment and supplies store
- #12 of 14 best companies in Wheelchair Shop
About Ableworld
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Contact info
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, United Kingdom
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Andy and Graham were very efficient…
Andy and Graham were very efficient installing my stair lift They were very friendly and left the place tidy and clean. They explained how it operated well. I would certainly recommend them.
17 July 2026
Unprompted review
Reply from Ableworld
Hi Kyle, thank you for your wonderful 5-star review! We're delighted to hear that Andy and Graham provided such efficient and friendly service while installing your stair lift. It’s great to know they left everything tidy and took the time to clearly explain how it works. We’ll be sure to pass on your kind words to them—they’ll really appreciate it. Thank you for your recommendation!
Kind regards,
Ableworld
Reply from Ableworld
Hi Anwen, thank you for your 5 star review! We're really glad to hear our staff were helpful during your visit.
Kind regards,
Ableworld
The Engineer had been previously
The Engineer had been previously. He was courteous, clean and tidy and efficient. The only failing was the office indication of a 9-1 o'clock time frame. But the Engineer had 12-45 on his time sheet. If this was known better communication would have allowed us to fit in other tasks between 9 and 12. Instead we were waiting nearly four hours for his visit.
16 July 2026
Reply from Ableworld
Hi John, thank you for taking the time to leave your review. We appreciate you sharing your feedback and would like the opportunity to look into your experience further. If you could please provide your contact details, we would be happy to review what happened in more detail. This can be organised directly with the store by calling 0141 889 9925 or by visiting the store again at your convenience.
Kind regards,
Ableworld
The staff at Able World are always…superb
The staff at Able World are always friendly and helpful and will point out special offers etc
They find time to talk to you if your upset and always have a tissue ready if needed
They never try to rush you out of the shop and I have often sat and recovered from walking there.
15 July 2026
Reply from Ableworld
Hi Denise, thank you for your 5 star review!
We’re so pleased to hear that our team made you feel comfortable and supported during your visits. It means a great deal to us that you feel able to take your time, have a chat, and rest when needed.
Your kind words truly mean a lot and we’re always here if you need any support in the future.
Kind regards,
Ableworld
The first class service
The first class service. Nothing was too much trouble
Shown how to safely use the the
Walker we bought Evan came to the car with us to make sure we could get the walker into our boot Excellent service
16 July 2026
Reply from Ableworld
Hi William, thank you for your kind review.
We’re really pleased to hear you received such great service and that Evan was able to help you safely with your new walker, right through to getting it into your car.
We truly appreciate your feedback and we're always here if you need anything in the future.
Kind regards,
Ableworld
Home Demonstration.
We were desperately in need for a home demonstration which was happily provided,Jordan and Reagan came with the chairs we were considering ,they were so helpful today in every way ,Thankyou so much the chair we finally did buy is perfect ….Mrs Joan Oakes .
16 July 2026
Unprompted review
Reply from Ableworld
Hi Joan, thank you for your lovely review!
We’re delighted we could arrange a home demonstration at a time that suited you, and it’s fantastic to hear that Jordan and Reagan were able to support you so thoroughly throughout the process. We’ll be sure to pass on your kind words to them—they’ll be thrilled.
Most importantly, we’re so pleased that you’ve found the perfect chair. Your comfort and satisfaction mean everything to us.
Thank you again for choosing us and for taking the time to share your experience.
Kind regards,
Ableworld
Visiting this time for a walking stick.
Visiting this time I needed a walking stick that Reduced in size for the car the staff are there to advise you but your under no pressure i did choose one the shop is worth a visit if your after aids there is a big selection.
15 July 2026
Reply from Ableworld
Hi Stephen, thank you for your lovely review! Our team always aims to offer helpful advice without any pressure, so it’s great to hear that came across during your visit. We appreciate your recommendation and and we're always here if you need anything in the future.
Kind regards,
Ableworld
Reply from Ableworld
Hi John, Thank you for your 5 star review. We are glad to hear that our team was able to help you.
Kind regards,
Ableworld
I went into the Christchurch shop for a…Lightweight Scooter.
I went into the Christchurch shop for a look round for a lightweight scooter found the Jiffy Carbon, which I can lift into the boot of my car with an exelent demonstration, after a week of looking around I went back to Christchurch store, with Rebecca to explain the finer points of the Jiffy Carbon paid the price, into the boot of the car and home, taking it out from home its exelent up and down the slopes to the beach along the promenade also the shops is so relaxing, so pleaed with my Jiffy Carbon. Thanks Ableworld.
11 July 2026
Unprompted review
Reply from Ableworld
Hi Roger, thank you for your fantastic review. We’re delighted to hear that you had such a positive experience in our Christchurch store. It’s great to know that Rebecca was able to guide you through the finer details of the Jiffy Carbon and help you feel confident in your choice.
Enjoy your Jiffy Carbon, and we're always here if you need anything in the future.
Kind regards,
Ableworld
Reply from Ableworld
Hi Jayne, thank you for your 5 star review! We’re delighted to hear you had a great experience with our team. Your recommendation really means a lot to us, and we’re always here if you need any further help or advice.
Kind regards,
Ableworld
New mobility scooter
I required a new mobility scooter and visited the Cheltenham store looking for guidance. I was given excellent advice and shown a variety of products and given the opportunity to drive several and gauge weight, length etc, Ultimately, I chose an excellent product that would not have occurred to me without their guidance and at no point did I feel under pressure to buy. Overall, the advice was excellent and I am very happy with my new scooter.
12 July 2026
Unprompted review
Reply from Ableworld
Hi Gareth, thank you for your 5 star review! We’re so pleased to hear that our Cheltenham team were able to guide you through the options and help you find the right mobility scooter for your needs. Being able to try different models and make an informed choice is really important to us, so it’s great to know you found the process helpful and pressure-free.
It’s wonderful to hear you’re happy with your new scooter. If you ever need any further support or advice, we’re always here to help.
Kind regards,
Ableworld
Best Customer Service
An excellent company to deal with. Staff in the Paisley showroom are very knowledgable and patient. No hard sell at all. I took my mother in twice to look at and discuss stairlifts and then ordered one by phone. Craig and Andy came to fit it and were the way workmen coming into your home should be. Arrived on time. They explained everything and were clean and tidy in their work. They took time to explain everything to my elderly mother and made sure she could operate the equipment. My mother is quite reluctant to accept any aids but felt comfortable enough to go back to the showroom a few days later and we purchased a rollator.
-The store itself has many aids for daily living and is worth a browse. I highly recommend this company.
8 June 2026
Unprompted review
Reply from Ableworld
Hi Margaret, thankyou for your lovely 5 star review! Thank you so much for your kind words and for taking the time to share your experience.
Our team always aims to provide clear, pressure-free advice, so it’s great to know that approach made a difference.
We’ll be sure to pass your lovely feedback on to Craig and Andy, they’ll really appreciate it.
Thank you again for your recommendation, and we’re always here if you need any further assistance.
Kind regards,
Ableworld
Excellent service no probs
14 July 2026
Reply from Ableworld
Hi Mike, thank you for your 5 star review. We're really glad to hear you had an excellent experience and that everything went smoothly.
Kind regards,
Ableworld
ArrivedWell done Andy!! at appointed tome,fritndlyand…
Arrived at appointed tome,fritndlyand explained what needed doing and how long it could take,
11 July 2026
Reply from Ableworld
Hi John, thankyou for your lovely feedback! If you need any further assistance, please don't hesitate to get in touch!
Kind regards,
Ableworld
Very good service
Very good service. The manager was very helpful and the problem was fixed promptly.
13 July 2026
Reply from Ableworld
Hi David, thank you for your great feedback! We’re pleased to hear you received very good service and that the manager was able to assist you effectively. It’s especially good to know your issue was resolved promptly. If you need any further assistance, please don't hesitate to get in touch!
Kind regards,
Ableworld
The team were great
The team were great, we explained the situation and directed us to what our needs were, my wife is delighted with our purchase.
13 July 2026
Reply from Ableworld
Hi Graeme, thank you for your kind words! We’re really glad we could help guide you to the right choice and make the process smooth. It’s wonderful to hear that your wife is delighted with the purchase—that means a lot to us. If you ever need anything else, we’re always here to help!
Kind regards,
Ableworld
Excellent service on the insurance…
Excellent service on the insurance plan. Stairlift was fixed very quickly. Polite and efficient service
13 July 2026
Reply from Ableworld
Hi Jennifer, thank you for your lovely 5 star review and we are pleased your stairlift was fixed quickly with efficient service.
Kind regards,
Ableworld
Exceptional service and vital services for those with mobility difficulties.
I wholeheartedly recommend Ableworld in Woolston Southampton. They have previously helped me with servicing my powerchair. Staff are so helpful and go out of their way to accommodate your needs and provide an exemplary service going above and beyond to problem solve and solve problems which evolve when suffering from mobility issues. I would personally like to Thank Jeff and Aimee for their patience, kindness and professionalism in helping me fix my old chair and order a new powerchair. You have no idea how much I appreciate the service you provide. This equipment is vital in order for those with disabilities to gain and withhold their independence and pride.
11 July 2026
Unprompted review
Reply from Ableworld
Hi Penelope, Thank you for taking the time to leave such a beautiful and heartfelt review.
I will make sure to pass your incredibly kind words on to Jeff and Aimee. Going above and beyond is exactly what they strive for, and your recognition is the ultimate reward for their hard work.
Kind regards,
Ableworld
looking folr a lighter wheely frame
I went onto the website looking for a much lighter four wheely frame I can more easily fit into the car. I found exactly what I needed, and placed the order. I was given VAT refund which reduced the cost
what really surprised me was the sheer speed of the delivery. I have spent hundreds pound with this company over the years they are excellent
7 July 2026
Reply from Ableworld
Hi Nick, thank you for taking the time to share your experience! We are absolutely delighted to hear that you found the perfect, lightweight four-wheeled frame for your car.
It is wonderful to know that you found our website easy to use, that the VAT relief process went smoothly for you, and that our delivery speed caught you by surprise in the best way possible!
Thank you for your incredibly kind words.
Kind regards,
Ableworld
A Brilliant Company
A fantastic company to deal with from enquiring about a stairlift for my dad to the stairlift being fitted took just two weeks. The staff were very helpful and easy to deal with. The Assistant Manager in our local Wrexham store was brilliant and got the ball rolling. The staff in the office were very helpful and extremely supportive. Finally Ryan who came to measure dad’s house and also fitted it was superb, very friendly and professional. He explained fully how to operate the stairlift and nothing was too much trouble. Thank you so much it’s been a pleasure to deal with such a friendly, helpful and professional company.
10 July 2026
Unprompted review
Reply from Ableworld
Hi Andrew, thank you for this wonderful feedback! We are absolutely thrilled to hear that we could get the stairlift sorted and fitted for your dad in just two weeks.
We always strive to make the process as smooth and stress-free as possible, so it's fantastic to know you felt supported by everyone involved. I will be sure to pass on your special thanks to the Assistant Manager at our Wrexham store, the office team, and especially to Ryan.
Thank you for choosing us, and for taking the time to share your experience.
Kind regards,
Ableworld
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