5 Stars! Exceptional customer service from Linda! We arrived an hour before closing on a Saturday and Linda treated us like we were old friends. She couldn’t have been more helpful, advising me on... See more
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Linda was really helpful from the outset - very knowledgeable and extremely personable. She knew what suited my husband and everything was straight forward. Really pleased with the stairlift and the s... See more
Company replied
Excellent choice of goods in store. The store was very busy but the staff remained calm, we offered to wait until she could attend to us. The customer service was excellent.
Company replied
Very knowledgeable friendly staff member who have great advice. Required a wheelchair with small wheels and gave great advice regarding size and weight that can be carried. Lots of choice. Very hap... See more
Company replied
Company details
- Mobility equipment supplier
- also in
- Disability equipment supplier
- Hospital equipment and supplies store
- Wheelchair Shop
About Ableworld - Congleton
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
34 Mill Street, CW12 1AD, Congleton, Cheshire, United Kingdom
- 01260 408161
4.6
Excellent
33 reviews
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This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
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5 Stars
5 Stars! Exceptional customer service from Linda! We arrived an hour before closing on a Saturday and Linda treated us like we were old friends. She couldn’t have been more helpful, advising me on mobility scooters.
She made the experience fun and pleasant and we’ve been back to hire a scooter several times.
If we purchase our own scooter from Ableworld, I hope Linda will get commission!
I worked in Pharmacy for 25 years before my health issues stopped me and I know how tiring customer facing roles can be so I always acknowledge exceptional service when I experience it. Genuine thanks😀
17 October 2026
Linda was really helpful from the…
Linda was really helpful from the outset - very knowledgeable and extremely personable. She knew what suited my husband and everything was straight forward. Really pleased with the stairlift and the strollers we purchased - thank you
17 October 2026
Reply from Ableworld - Congleton
Hi Catherine,
Thank you for your wonderful 5-star review! We're delighted to hear that Linda was helpful, knowledgeable, and friendly from the outset, and that she made everything straightforward while helping you find what suited your husband best.
It's great to know you're pleased with both the stairlift and the strollers you purchased. We appreciate your kind feedback and will be sure to pass your comments on to Linda. If there's anything else we can help with in the future, please don't hesitate to get in touch- we're always happy to help.
Kind regards,
Ableworld
Wide choice of goods in store. No online waiting to pay and take it away.cellent choice of goods in store
Excellent choice of goods in store. The store was very busy but the staff remained calm, we offered to wait until she could attend to us. The customer service was excellent.
7 October 2026
Reply from Ableworld - Congleton
Hi Barbara,
Thank you for your lovely review! We're delighted to hear that you were impressed with the range of products available in our Congleton store and that, even during a busy period, our team remained calm and provided excellent customer service.
We appreciate your patience and kind feedback. If there's anything else we can help with in the future, please don't hesitate to get in touch- we're always happy to help.
Kind regards,
Ableworld
Reply from Ableworld - Congleton
Hi Wendy,
Thank you for your lovely review! We're pleased to hear that you received fantastic advice and such friendly service from our Congleton team. We appreciate your kind feedback.
If there's anything else we can help with in the future, please don't hesitate to get in touch- we're always happy to help.
Kind regards,
Ableworld
The lady at able world was really…
The lady at able world was really helpful and I tried out the walker and tried it for size in the boot
2 October 2026
Reply from Ableworld - Congleton
Hi K Goodwin,
Thank you for your wonderful review! We’re so pleased to hear that our Congleton team were helpful and gave you the opportunity to try the walker and check that it fitted comfortably in your car boot. We really appreciate your feedback.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch — we’re always happy to help.
Kind regards,
Ableworld
The lady who served us in the shop was…
The lady who served us in the shop was very nice and very helpful and knowledgeable both time's we have been in the showroom
1 October 2026
Reply from Ableworld - Congleton
Hi Cathy,
Thank you for your wonderful 5-star review! We're delighted to hear that you received such friendly, helpful, and knowledgeable service from our Congleton team on both of your visits. We appreciate your kind feedback, and if you ever need any further assisatnce, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Staff were friendly
Staff were friendly, experienced, informative and helped with making a good choice of wheelchair
1 October 2026
Reply from Ableworld - Congleton
Hi Geoff,
Thank you for your lovely review! We're delighted to hear that our team were friendly, knowledgeable and informative, and that they helped you choose the right wheelchair for your needs. We appreciate your feedback, and if you ever need any further assisatnce, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Excellent service
Excellent service, lovely member of staff very knowledgeable, good location easy too find . Really good communication good quality product.
26 September 2026
Reply from Ableworld - Congleton
Hi Lynne, thank you for your wonderful review! We’re delighted to hear you received excellent service at our Congleton store and that our team member was knowledgeable and helpful. It’s great to know you found the store easy to find, communication clear, and that you’re happy with the quality of your product.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
We had a very helpful and competent…
We had a very helpful and competent lady who helped us get what I needed without any fuss or being pushy.
22 September 2026
Reply from Ableworld - Congleton
Hi Susan, thank you for your wonderful 5-star review! We're pleased to hear that you received helpful, knowledgeable service without any pressure. Our team always aims to make the experience as easy and comfortable as possible, so it's great to know this came across. We'll be sure to pass your lovely comments on to the team. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Reply from Ableworld - Congleton
Hi Christine, thank you for your lovely review! We're delighted to hear that you found our staff helpful and polite. Providing a friendly and helpful service is very important to us, so it's wonderful to know that you had such a positive experience. We really appreciate you taking the time to leave a review and share your experience with us. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
very friendly staff
very friendly staff. maybe the rollator should have been tried to set up the correct height. otherwise very easy purchase.
7 September 2026
Reply from Ableworld - Congleton
Hi John, thank you for your lovely review! We're pleased to hear that you found our staff friendly and the purchase process is easy. We also appreciate your helpful suggestion regarding checking the rollator height during setup. We're always here to help if you ever need any assistance in the future.
Kind regards,
Ableworld
VMSP
Quick appointment, good explanation of stairlift installation and cost. Installation service excellent.
11 August 2026
Reply from Ableworld - Congleton
Hi Vivienne, thank you for your kind review! We're pleased to hear that the appointment was quick and informative, and that everything regarding the stairlift installation and costs was clearly explained. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Very knowledgeable friendly staff…
Very knowledgeable friendly staff member who have great advice. Required a wheelchair with small wheels and gave great advice regarding size and weight that can be carried. Lots of choice. Very happy with purchase and customer service.
12 August 2026
Reply from Ableworld - Congleton
Hi Amanda, thank you for your lovely review! We're delighted to hear that our knowledgeable and friendly team were able to offer helpful advice and find the right wheelchair for your needs. It's great to know you were happy with the choice available, your purchase and the customer service you received. If you ever need any more assistance, we're always here to help.
kind regards,
Ableworld
Reply from Ableworld - Congleton
Hi Sarah, thank you for your kind review! We're so pleased to hear that you found our team helpful and that everything was explained clearly when showing you how your scooter works. We hope you enjoy using it, and if you ever have any questions, we're always happy to help.
Kind regards,
Ableworld
Top customer service
We visited the Congleton store to look at options for a reclining chair for my Mum. Linda was amazing, very friendly and welcoming. She took her time to allow her to try all of the chairs, with no pressure and was knowledgeable about what would and would not work for her.
She answered all of our questions and arranged all the paperwork so we could phone later and order without going back to the store. Her customer service was definitely above and beyond.
19 December 2025
Unprompted review
Reply from Ableworld - Congleton
Hi Kate,
Thank you for your wonderful review! We’re so pleased that Linda made your visit to the Congleton store stress-free and helpful. Providing friendly, knowledgeable, and pressure free service is exactly what we aim for. We’re glad your Mum is happy with her new chair, and we really appreciate you taking the time to share your experience.
Take care,
Ableworld
Ableworld in Congleton are very…
Ableworld in Congleton are very helpful.
Linda Laycock, was very supportive, friendly and considerate, Linda made me feel welcome and helpped me to talk about my needs. ( as I find this a difficult conversation to have)- I found that she was easy to talk to and time was not an issue. she did not pressure me in to getting anything and let me take my time to find the right aid for me.
Linda listern to what i needed help with and what my conditions are etc. Linda guided me through the different options they had and let me find out what was and was not quite right for me in my on time.
I would recommend Ableworld in Congleton.
25 October 2025
Unprompted review
Reply from Ableworld - Congleton
Hi Jen,
Thank you so much for your kind words! We’re delighted to hear that Linda provided such a supportive and considerate experience, helping you feel comfortable while exploring the right aid for your needs. We’re thrilled that her patience and guidance made a difference, and we truly appreciate your recommendation. We look forward to welcoming you back to Ableworld Congleton whenever you need us!
Take care,
Ableworld
Heartbreaking experience – mis-sold scooter by Ableworld Congleton
This review is on behalf of my disabled elderly mother.
I live with a severe spinal disability (lumbar scoliosis), which affects my balance and mobility. I visited the Congleton store in June 2025 with my daughter and son-in-law, hoping to find a mobility scooter that would give me a bit of independence – something I could safely use around town, to the GP, park, library, and local shops.
The salesperson, Pete, introduced himself as a visiting area manager and seemed confident and reassuring. I explained clearly what I needed and that I would be using it on pavements in Congleton, which are often uneven. He recommended the Jiffy 4 Auto-Folding Boot Scooter, saying it would be ideal. He only allowed me to test it inside the shop on a flat carpet, never outside on real pavement where its problems would have been obvious.
Pete also told me I’d have 14 days to raise any issues, so I trusted his advice and went ahead with the purchase. What I didn’t know was that he later put the sale under another employee’s name, which feels deeply misleading.
Once I tried using the scooter at home, I realised it was completely unsuitable. Every small bump was painful, it struggled with kerbs, and I felt unsafe and shaken after only a short distance. I even had to get off while my husband lifted it over kerbs – humiliating and dangerous.
When we returned to the store to explain and ask for help, staff were dismissive. They said the “14-day return” didn’t apply because it was bought in store, and then informed us that the scooter was actually designed for indoor use only – shopping centres, cinemas, etc. That was never once mentioned during the sale.
I later discovered that the salesperson had filled out a “Demonstration Checklist” and marked that he’d explained the scooter’s limitations, but he never showed me this document or went through it with me. I was simply asked to sign several times on a screen without being told what I was agreeing to.
We made a formal written complaint under the Consumer Rights Act 2015, explaining that the product was mis-sold and unsuitable for my medical needs. The company took weeks to reply and then brushed everything aside, hiding behind small print and store policy instead of acknowledging their failure in duty of care.
This entire experience has left me distressed, out of pocket, and without the mobility support I desperately needed. I had trusted Ableworld to act ethically and responsibly, especially as they market themselves as specialists for older and disabled people. Instead, I was treated like a sale, not a person.
Please, if you are considering buying a scooter from Ableworld, don’t make the same mistake I did. Make sure you test it outside, get all assurances in writing, and be very cautious about trusting verbal promises.
What should have been a step towards independence has been nothing but pain, frustration, and disappointment.
25 June 2025
Unprompted review
Reply from Ableworld - Congleton
Hi Oliver,
Thank you for taking the time to share your feedback on Trustpilot. We are, of course, disappointed to hear that your experience did not meet your expectations, but we do value all customer comments as they help us to continue improving the service we provide.
As part of our in-store process, every customer is offered the opportunity to test drive a scooter both inside the store and, where possible, a short distance outside. This demonstration ensures that customers are satisfied with the product before making a purchase decision.
Our records show that our customer relations team has been in contact with you to explain our terms and conditions. As clearly outlined at the point of sale, purchases made in-store are final, and customers are not entitled to return scooters once the sale has been completed. This policy is in full accordance with consumer law governing in-store transactions.
We do also provide a home demonstration service, which allows customers to test a scooter at their own property before committing to a purchase. In such cases, classified as off-premises sales, customers benefit from a 14-day cancellation period. We understand that your mother chose to proceed with an in-store purchase, meaning that this cancellation period does not apply in this instance.
With regard to your concern about a different employee’s name appearing on the sales documentation, this can occasionally occur when one member of staff conducts the demonstration while another finalizes the paperwork. This is an administrative matter only and does not affect the validity of the purchase or the accuracy of the signed documentation.
We are confident that our sales procedures are transparent and compliant with all relevant consumer regulations. Nonetheless, we genuinely appreciate your feedback, as it helps us continue to refine both our service and communication with customers.
Take care,
Ableworld
Purchased 2 new mobility scooters from…
Purchased 2 new mobility scooters from the Congleton store. Linda and Paula were incredibly friendly and helpful. Excellent service 😊
25 June 2025
Unprompted review
Reply from Ableworld - Congleton
Hi Jane,
Thank you so much for your lovely feedback! 😊 We're thrilled to hear you had such a positive experience at our Congleton store. Linda and Paula will be delighted to know they made your visit extra special. Enjoy your new mobility scooters, and please don't hesitate to reach out if you need anything in the future. Safe travels! 🚀
Take care,
Ableworld
Excellent service
Excellent service - Linda at the Congleton branch was extremely professional and super helpful when looking at wheelchair options for my father recently. Very knowledgeable and patient, offering advice and tips to think about. We purchased a lightweight model and a cushion for comfort. High recommend to anyone.
1 May 2025
Unprompted review
Reply from Ableworld - Congleton
Hi Judith,
Thank you for your lovely feedback! We're so pleased Linda was able to help you find the right Wheelchair and Cushion. We'll be sure to pass on your kind words—she'll be delighted. Don't hesitate to reach out if you need anything else!
Take care,
Ableworld
Ableworld Congleton have been very quick to support installing mobility equipment to help my mum in her house
Ableworld Congleton have been very supportive in helping re-establish my mother back into her home fallowing a fall down the stairs. They responded incredibly quickly to our wish to install a stairlift whilst my mother was in a fortnight's respite. Both the assessment and installation was done by Mark from their stairlift team during that 2-week timeframe which was excellent. Alison and Mark from Congleton were also able to demonstrate and install a rise and recliner very quickly once mum was back home to aid her comfort and movement.
5 December 2024
Unprompted review
Reply from Ableworld - Congleton
Hi Kevin!
Thank you for taking the time to leave us this review. We are thrilled to hear our Congleton store was able to assist you on your visit to the store and help your mum get back on her feet in comfort! We hope to see you both again soon.
Take care,
Ableworld
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