Purchased a Recliner Lift Chair from Wavertree Shop. Served by Chole, lovely young lady and very helpful. Had a good selection of chairs and a very reasonable price range. I had previously been quoted... See more
Company replied
Location
Switch location140 Rathbone Road, Wavertree, L15 4HH Liverpool, Merseyside, GB
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See what reviewers are saying
Really dreadful. Staff member at the Wavertree branch didn't tell us we had 14 days to return even though we told we had to check the item would fit. She didn't even let us know the item couldn't be... See more
Company replied
My husband Bill and I walked into the store with literally no idea what we required with regards to purchasing a mobility scooter. Chloe was so helpful and genuinely knew her products. There was no pr... See more
Company replied
My riser recliner chair had an altercation with my power chair. This resulted in the chair becoming dangerous to use as part of it had collapsed. It was totally my fault. Up till then it had be... See more
Company replied
Company details
- #59 of 70 best companies in Mobility equipment supplier
- #26 of 28 best companies in Hospital equipment and supplies store
- #13 of 14 best companies in Wheelchair Shop
About Ableworld - Wavertree
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Contact info
140 Rathbone Road, Wavertree, L15 4HH, Liverpool, Merseyside, United Kingdom
- 0151 733 1118
3.3
Average
9 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased a Recliner Lift Chair from…
Purchased a Recliner Lift Chair from Wavertree Shop. Served by Chole, lovely young lady and very helpful. Had a good selection of chairs and a very reasonable price range. I had previously been quoted double the price ! Purchased the chair on 14 July and delivered 17 July by two great guys. Would recommend this business.
18 July 2025
Unprompted review
Reply from Ableworld - Wavertree
Hi Barbara,
Thank you for your kind words! We're delighted you had a great experience at our Wavertree store. Chloe will be so pleased to hear your praise. We're glad you found the right chair at a great price, and that delivery was smooth and efficient. Thanks for recommending us!
Take care,
Ableworld
Bad Experience- Never Again
If you are going to buy an adjustable bed from this store in Wavertree Liverpool please be aware that it may not feel the same as the demonstration model.
My 84 yr disabled Mother purchased the Clavetly adjustable bed after testing the display mattress in the store.
The bed arrived and the mattress was extremely hard and she couldn’t sleep on it.
I rang the store and they advised they wouldn’t take the mattress back even though it was less than 24 hours from delivery.
The base is fine but you can’t sleep on the base alone.
Zero customer service provided in my opinion after spending £1100.
If I could have given them 0 star rating I would have done.
She will now have to sleep on the sofa until a mattress arrives from another company.
Very poor service considering this is selling disabled appliances.
28 May 2025
Unprompted review
Reply from Ableworld - Wavertree
Hi,
First of all, thank you for taking the time to submit your review and sharing your feedback. Obviously, we are disappointed to hear that you felt the need to post a review of this kind.
I do believe you have made contact with the store manager regarding the mattress, and unfortunately, as the manager has confirmed to you and as per our Terms and Conditions we would not be able to offer a replacement on the mattress due to it falling within the category of a hygiene product.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.
Take care,
Ableworld
Dreadful and misleading
Really dreadful. Staff member at the Wavertree branch didn't tell us we had 14 days to return even though we told we had to check the item would fit. She didn't even let us know the item couldn't be returned. The 14 day return policy for a disability specialist store is concerning since most retailers now have a 30 day return policy.
The bath board was never opened and was still in the original plastic, but we were told for hygiene reasons it couldn't be returned, which was incredibly misleading. By law, we also don't need a receipt to return an item, especially since there was a record of a VAT exemption. We travelled an hour to get there. Won't be buying here again.
5 April 2025
Unprompted review
Reply from Ableworld - Wavertree
Hi Suswati,
Thank you for taking the time to share your feedback, and we're very sorry to hear about your recent experience at our Wavertree store.
We completely understand how frustrating this must have been, especially after making the journey to visit us. While we do our best to ensure all return information is clearly communicated at the time of purchase, it's clear that on this occasion we may have fallen short, and for that we sincerely apologise.
Our 14-day returns policy is in place to ensure we can maintain the highest hygiene standards for all our customers, particularly given the nature of the products we sell. Items such as bath boards fall under personal care equipment, and unfortunately, for hygiene reasons, we're unable to accept returns once they've left the store, even if unopened. That said, we're always reviewing our policies and customer communication, and your feedback will be passed on to our senior team to help us improve.
Please feel free to get in touch directly with our customer service team at support@ableworld.co.uk if you'd like us to look into this further or to discuss your concerns in more detail.
Kind Regards,
Ableworld Customer Care Team
Speedy and very helpful service
My riser recliner chair had an altercation with my power chair. This resulted in the chair becoming dangerous to use as part of it had collapsed. It was totally my fault. Up till then it had been working perfectly for almost 2 years
The engineer explained everything so we went to Ableworld Wavertree and bought a new one. That was Friday afternoon. The new chair arrived today Tuesday and I'm sitting in it now. It's really comfy.
Thanks for all your help Ableworld. You leave your truly dreadful competitors standing C.........o, should take a leaf out of your book when it comes to customer service.
8 October 2024
Unprompted review
Reply from Ableworld - Wavertree
Hi Janet,
Thank you for taking the time to leave us this review. We are thrilled to hear our Wavertree store was able to help you on your visit and help you find the perfect Riser Recliner! We hope to see you again soon!
Take care,
Ableworld
Help is at hand to guide you.
My husband Bill and I walked into the store with literally no idea what we required with regards to purchasing a mobility scooter. Chloe was so helpful and genuinely knew her products. There was no pressure for us to purchase either. She even made sure between the 2 my husband was thinking of purchasing I can dismantle myself. Decision made we purchased The Jolly scooter and now hopefully my husband can join me walking on the flat. She's a credit to your Company so thank you once again Chloe. Sandra & Bill
20 February 2024
Unprompted review
Reply from Ableworld - Wavertree
Hello Sandra,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that Chloe from our Ableworld Wavertree was able to help you find the right mobility aid for your husband. We hope to welocme you back in-store again and also hope you enjoy our walks with your husband.
Take care
Ableworld
Excellent Service!
I went to the Able World shop in Southport on Monday to enquire about a stair lift urgently need for a friend in Liverpool, the staff were very helpful and offered a number of options. 2 days later Lee visited to carry out a survey and offered 2 solutions. I approved one of these and by the following Monday, Chris from engineering arrived to install the stair lift, absolutely excellent and prompt service from the whole team, would highly recommend this company, well done!
16 December 2022
Unprompted review
Reply from Ableworld - Wavertree
Hello Leslie,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that Lee and Christ from Ableworld Southport where able to help you source a solution for you urgently and provide excellent prompt service. We hope to welcome you back in-store again.
Take care
Ableworld
went to the wavertree shop to look at…
went to the wavertree shop to look at the recliner seats for my mum the lady was very helpful in the shop and gave me good advice I purchased the chair and the 2 delivery guys were very friendly, helpful and explained how the chair works also went through the remote control features.
19 October 2022
Unprompted review
Reply from Ableworld - Wavertree
Hello Paul,
Thank you for taking the time to leave us this excellent feedback. We are pleased to hear you received great service in-store and upon delivery. We to see you again soon.
Take care
Ableworld
Excellent customer service
We visited the Wavertree store looking at mobility scooters and powerchairs not knowing exactly what we wanted. The store had a good range of competitively priced models and the sales person Chloe was friendly, extremely knowledgeable and patiently demonstrated the range with good advice.
2 August 2022
Unprompted review
Reply from Ableworld - Wavertree
Hello Catherine,
Thank you for taking the time to leave us an excellent review. It's fantastic to hear that Chloe from our Wavertree store was friendly, knowledgeable, and patient when demonstrating a range of products to you in-store.
Take care,
Ableworld
Bad customer service
Bad customer service, only provided single answers to questions asked, not very helpful.
Attitude is shocking. Went to try an electric bed and was told to put down the control.
22 January 2022
Unprompted review
Reply from Ableworld - Wavertree
Hello Aneshia,
Thank you for your review regarding your recent experience to the Wavertree store. We are sorry if you feel we have failed to provide a good level of customer service and have been dismissive in our attitude.
Can I please ask you to email support@ableworld.co.uk. We will then be able to direct your email to the relevant franchise manager for their response. In the meantime, I would like to thank you for taking the time to post the review. We are grateful for our customers feedback and consider every request individually and in detail.
Kind regards,
Ableworld
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