We bought our house with proboil already in it. First time we've had an issue with it,contacted the company and it was resolved unbelievably quickly and everyone were so helpful! This time we've had s... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
My recent warranty issue with the Proboil 2x could easily have turned into a major problem, but the company handled it well (finally). After initial delays, Kris in Customer Care stepped in and com... See more
Company replied
I had some problems with my much loved Proboil PB2X but I am absolutely delighted with the brilliant customer service I received from Margery. I hope that the boiler lasts well now, but I know that M... See more
Company replied
Telephoned Abode in an effort to obtain parts for a now discontinued item. So refreshing to actually speak to someone. Spoke with Shelli who was extremely helpful and managed to source what I needed... See more
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Company details
- #74 of 136 best companies in Kitchen supply shop
- Kitchenware Shop
- Decoration and Interior Design Store
- Home improvement shop
- #20 of 26 best companies in Kitchen Renovator
Written by the company
Abode Designs is a UK‑based designer and supplier of premium kitchen taps, boiling water taps and sinks, created for modern living and everyday use. We focus on combining thoughtful design with reliable performance, using high-quality materials and engineering to ensure our products look good, work seamlessly, and stand the test of time in real kitchens. Our boiling water tap range is designed around choice and clarity. We offer a wide selection of contemporary and classic styles, available in premium finishes to suit different kitchen designs. Customers can choose from boiling-only or boiling‑plus‑filtered water options, making it easy to find the right solution for their lifestyle. Across all our products, we prioritise straightforward functionality and considered design. Everything we create is designed to be easy to install, simple to use, and reliable to maintain, whether for homeowners, kitchen designers or trade professionals. Customer feedback plays a key role in how we develop and improve. We continually use insights from reviews and real-world use to refine our products, enhance our service, and support customers from initial specification through to long-term performance and aftercare. Abode Designs is part of Norcros plc, bringing together design expertise, technical performance and trusted manufacturing to deliver products customers can rely on.
Our promise to you
Written by the company
- Comprehensive aftercare, spares and maintenance support to keep your kitchen performing at its best.
- We design and supply premium kitchen taps, boiling water taps and sinks for modern homes. Alongside our product range, we provide comprehensive support to ensure a smooth experience from installation through to long-term use. This includes: A comprehensive range of spare parts for ongoing maintenance and product longevity. Support for filter replacements and system upkeep on boiling water taps. Guidance on descaling and routine maintenance to keep systems performing efficiently. Installation support and advice across taps and boiling water systems. Our products are designed to be easy to install, maintain and live with, supported by clear guidance and responsive UK-based customer service. We focus on delivering reliable performance not just at the point of purchase, but across the full lifetime of the product. Visit our YouTube channel for support videos: https://www.youtube.com/@abode_designs
3-year boiler guarantee with the ProBoil.3X boiler
Warranties that give you peace of mind...
At Abode, we stand behind the quality and reliability of our products. The ProBoil.3X boiler is backed by a 3-year guarantee, giving customers added confidence in its long-term performance. Designed for everyday use, the ProBoil.3X combines proven engineering with dependable functionality to deliver consistent results in the kitchen. Should you ever need assistance, our customer service team is on hand to provide product guidance, aftercare support and help with any queries.
Contact info
Unit L Whaley Road, S75 1HT, Barnsley, United Kingdom
- 01226 283434
- cxteam@abodedesigns.co.uk
- abodedesigns.co.uk
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4.7
Excellent
756 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Grateful for the help
Got myself into a mess with my subscription and an over order to complicate things, so reached out to customer services. Lucky for me, Stephen picked up the mess and sorted it all out. What a relief! Thank you Stephen
3 August 2026
Unprompted review
Reply from Abode Designs (Abode Home Products)
Hi Ynes,
Thank you for the great review!
Brilliant service
Initially rang for advice on a spare part for our tap. Lindsey in the customer experience team was extremely helpful and sourced the item required to fix the problem. Brilliant service.
4 August 2026
Reply from Abode Designs (Abode Home Products)
Hi Stu,
Thank you for your great review. We're delighted to hear you received helpful advice and that we were able to source the part needed to resolve the issue. We appreciate your kind feedback and thank you for choosing Abode.
Thank you
The Abode Team
The abode service department is prompt
The abode service department is prompt, efficient and professional
3 August 2026
Reply from Abode Designs (Abode Home Products)
Hi David,
Thank you for the great review!
Helpful & responsive
3 August 2026
Reply from Abode Designs (Abode Home Products)
Hi Graeme,
Thank you for the great review!
Thank you
The Abode Team
Lindsay helped me resolve a problem…
Lindsay helped me resolve a problem with a tap that I bought from you around 8 years ago
She spoke to my plumber and he said "it's a nice change to speak to someone who has product knowledge and is keen to help" I think you have made a new customer there.
Many thanks Lindsay
31 July 2026
Reply from Abode Designs (Abode Home Products)
Hi Denise,
Thank you for your kind feedback. We're delighted we could help resolve the issue and provide the support you needed. Your comments mean a lot to the team, and we appreciate you taking the time to share your experience.
Thank you
The Abode Team
Brilliant customer care
Brilliant customer care. Friendly, helpful and warm. A lovely start to my day.
3 August 2026
Reply from Abode Designs (Abode Home Products)
Hi Daniel,
Thank you for your kind words. We're delighted to hear that you found our customer care friendly, helpful and welcoming
Thank you
The Abode Team
Reply from Abode Designs (Abode Home Products)
Hi Andrew,
Thank you for your feedback. We're pleased to hear you found our advice prompt, professional, and successful. We appreciate your support.
Thank you
The Abode team
Reply from Abode Designs (Abode Home Products)
Hi Bethany,
Thank you for the great review!
Customer services always friendly and…
Customer services always friendly and really helpful each time I have called
28 July 2026
Reply from Abode Designs (Abode Home Products)
Hi Rebecca,
Thank you for the brilliant review!
Great Service from Abode services.
Whilst descaling my Proboil 2X I noticed a problem. Spoke with Kris over the phone. Sent some photos and within the hour he had got back to me and arranged for a new boiler to be sent out.
Great service from Kris and the team.
Would definitely recommend Abode Designs.
20 July 2026
Reply from Abode Designs (Abode Home Products)
Hi Donna,
Thank you for your review. We're glad Kris was able to quickly identify the issue and arrange a replacement for you. It's great to hear you were happy with the support you received, and we really appreciate your recommendation.
Thank you
The Abode Team
Excellent after sales.
27 July 2026
Reply from Abode Designs (Abode Home Products)
Hi Susan,
Thank you for taking the time to leave a review. We really appreciate it.
Thank you
The Abode Team
Answered promptly and given good…
Answered promptly and given good explanation and reassurance
20 July 2026
Reply from Abode Designs (Abode Home Products)
Hi Ellen,
Thank you for the great review!
Customer service was outstanding
Customer service was outstanding. Lady told me exactly what parts I required for my Proboil x2 hot water heater and sent them to me within 3 days as a gesture of good will. If in any doubt in the future they will always be my first port of call. Brilliant service thankyou.
Gary
14 July 2026
Reply from Abode Designs (Abode Home Products)
Hi Gary,
Thank you for your fantastic feedback. We're delighted to hear our team was able to help and get the parts to you quickly. Your support means a lot to us.
Thank you
The Abode Team
Great customer service
Great customer service. Had a fault on a boiler, sent a replacement one. Resolved issue very quickly
20 July 2026
Reply from Abode Designs (Abode Home Products)
Hi Anthony,
Thank you for the great review!
Thank you
The Abode Team
Great Customer Service!
Glitch with tap, speedily and happily resolved to my entire satisfaction by the contact staff... (by Shelli and Kris), making it easy to trust Abode's support team. Thanks!
20 July 2026
Unprompted review
Reply from Abode Designs (Abode Home Products)
Hi Colin,
Thank you for your lovely review! We're delighted to hear Shelli and Kris were able to resolve the issue quickly and make the process so easy. Thanks for choosing Abode!
Thank you
The Abode Team
Reply from Abode Designs (Abode Home Products)
Hi Duncan,
Thank you for your fantastic review. We're delighted to hear you found our team knowledgeable, efficient and friendly. We really appreciate your feedback and support.
Thank you
The Abode Team
Excellent customer service
9 July 2026
Unprompted review
Reply from Abode Designs (Abode Home Products)
Hi Hackney,
Thank you for the great review!
Thank you
The Abode Team
Spare parts enquiry
Telephoned Abode in an effort to obtain parts for a now discontinued item. So refreshing to actually speak to someone.
Spoke with Shelli who was extremely helpful and managed to source what I needed and dispatched them to me immediately.
First class customer service!
8 July 2026
Reply from Abode Designs (Abode Home Products)
Hi Patrick, thank you for your kind review.
We're delighted to hear Shelli was able to source the parts you needed and get them to you quickly. Providing helpful, efficient support is what we strive for, so it's fantastic to hear about your experience.
Thank you
The Abode team
Ist class customer service
Ist class customer service. They do exactly what they say they will do. Cannot recommend highly enough. Thankyou for your help.
30 June 2026
Unprompted review
Reply from Abode Designs (Abode Home Products)
Hi Stuart,
Thank you for your review. We're pleased to hear you received the level of service you expected and that our team delivered on their commitment. We really appreciate your recommendation and kind feedback.
Thank you
The Abode team
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