Have always purchased from Adanola, great high quality items! Had a small issue with a branding label on my most recent order, I decided to contact customer service for advice. Will, the agent that a... See more
Company replied
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Review summary
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Reviews shaping this summary
Gracie was my advisor she was brilliant helping me. My order came opened Royal mail made no attempt to secure it. I had 2 items missing. After sending proof and ring door footage. Gracie organised a r... See more
Company replied
Love the brand and products, but really impressed with the promptness in handling and resolving my return issue! Problem sorted within a few hours of sending the first email. Great customer service fr... See more
Company replied
My initial experience with Adanola was a little disappointing. The Adanola section in Selfridges London was very limited in stock with many designs and sizes unavailable. I did, however, really li... See more
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Company details
- #363 of 604 best companies in Clothing Shop
- #86 of 126 best companies in Activewear shop
Written by the company
Everybody's Everyday Uniform.
Contact info
Dantzic, NOMA, Hanover Street , M4 2AH, Manchester, United Kingdom
- https://adanola.com/pages/contact-us
- www.adanola.com
4.3
Excellent
22k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I won’t be buying from Adanola again
I brought several items from here to find the quality has just gone downhill, I’ve alwaya brought from Adanola but after my latest purchase and the unhelpful customer service I received i will not be purchasing from them again unfortunately
11 July 2026
Unprompted review
Will was Amazing at Customer Service!
had an issue with a product and got in touch with the customer support. i spoke to Will through various emails and i have to say he was absolutely amazing! he resolved my problem very quickly and was kind & personable whilst doing so. will be shopping here again!
21 June 2026
Unprompted review
Excellent customer service
Thank you to the lovely Weronika for helping me with an issue with my order, she was incredibly quick, professional and kind in resolving my issue. Big thanks!
11 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Customer support
Thanks Lizzie for helping when I received the wrong item.
Appreciate your kindness and quick response.
10 July 2026
Unprompted review
Reply from Adanola
Hi Aoife,
Thanks for taking the time to leave us a 5-star review.
I am so pleased to hear you had a great experience with Lizzie from our customer support team, and your issue was resolved quickly and kindly!
If you do need anything else, please do not hesitate to get back in touch.
Kind regards,
Em
Customer Support
Valued customer
Quick response and efficient communication. The support team (Will) was able to resolve the problem quickly, prioritising and acknowledging customer needs. Feeling valued as a loyal customer.
8 July 2026
Unprompted review
Reply from Adanola
Hi Clare,
Thank you so much for your kind words! We're so pleased to hear that Will was able to resolve everything quickly and keep you updated throughout the process.
It means a lot to know you felt valued as a loyal customer , that's exactly the experience we want everyone to have. We'll be sure to pass your lovely feedback on to Will, who will really appreciate it.
Thanks again for taking the time to share your experience!
Kind regards,
Em
Customer Support
Really efficient customer service
I reported an issue with an item I received and instantly received really great customer service and a fantastic resolution. Really made my whole experience so much more positive. Thank you Emily for being so quick to pick up my enquiry! :)
9 July 2026
Unprompted review
Reply from Adanola
Hi Melanie,
Thank you so much for taking the time to leave us a review!
We're so pleased to hear that Emily was able to help resolve the issue quickly and turn your experience into a positive one. We'll be sure to pass your kind words on to her – she'll be delighted to hear them!
Thanks again for your lovely feedback, and we hope you continue to enjoy shopping with us.
Kind regards,
Em
Customer Support
Emily was really helpful
Emily was really helpful and gave a speedy response. Had an issue with an item and was resolved so quickly !
9 July 2026
Unprompted review
Reply from Adanola
Hi Alana,
Thank you so much for taking the time to leave us a review! We're so pleased to hear that Emily was able to help resolve the issue quickly . We'll be sure to pass your kind words on to her , she'll be delighted to hear them! Thanks again for your lovely feedback, and we hope you continue to enjoy shopping with us.
Kind regards,
Em
Customer Support
Love Adanola
Love Adanola. Fits perfectly, always washes well, maintains shape.
Speedy delivery
28 July 2025
Reply from Adanola
Hello Lee,
Thank you so much for your lovely review!
We're so happy to hear you're loving your Adanola pieces and that they've continued to fit perfectly, wash well and keep their shape. It's also great to know your order arrived quickly!
Thanks again for your support, and we look forward to welcoming you back again soon.
Kind regards,
Em
Customer Support
Kitty was so efficient in providing…
Kitty was so efficient in providing customer service and so lovely
9 July 2026
Unprompted review
Reply from Adanola
Hi Marjan,
Thank you so much for your lovely review!
We're so pleased to hear that Kitty provided such efficient service and made your experience a positive one. We'll be sure to pass your kind words on to her ,she'll really appreciate them!
Kind regards,
Em
Customer Support
First time buying Adanola
First time buying Adanola. Love the leggings and ultimate cross back bra… buttery soft and the colour (coffee bean) is amazing!
I used their size chart to choose my sizes. I could have ordered M for the leggings, not L but they still look good and the XL bra is a great fit. However, the Cross back swimsuit was way too large. I went with the size XL that their chart recommended but the suit was much too big on chest, waist and hips. So disappointing.
I had justified the slow delivery and $62.63 in duties since the swimsuit was a great price but now that the fit is so baggy… ugh.
Returning the suit from Canada is at the customers expense and then I would have to pay more duty on the new size so, I don’t think I would order again.
9 July 2026
Unprompted review
Reply from Adanola
Hi There,
Thank you so much for taking the time to leave us a review and for choosing Adanola for your first order.
We're so happy to hear you're loving your Ultimate Leggings and Cross Back Bra and we couldn't agree more, Coffee Bean is such a gorgeous colour!
We're really sorry to hear the Cross Back Swimsuit wasn't the right fit, especially after using our size guide. We completely understand how frustrating it must be, particularly with the duties and the cost of returning an item from Canada.
We really appreciate your honest feedback, and we'll make sure your comments about the sizing and international returns are shared with our team. Hearing experiences like yours helps us continue to improve.
Thank you again for giving us a try. If there's anything we can do to help, please reach out to our Customer Support team – we'd be more than happy to look into this for you.
Kind regards,
Em
Customer Support
Amazing customer service
Eve , Emily and kitty helped a lot with my experience and overall great customer service 🫶🏼
9 July 2026
Unprompted review
Reply from Adanola
Hi Libbie,
Thank you so much for your lovely review!
We're so happy to hear that Eve, Emily and Kitty all helped make your experience a great one. We'll be sure to share your kind words with them , they'll be so happy to hear this.
Thanks again for your support, and we can't wait to welcome you back again soon!
Kind regards,
Em
Customer Support
Good customer service
Shopped from adanola many a time. Only ever had one issue and between Lizzie and Will it was dealt and resolved with 3 hours! Super impressed
8 July 2026
Unprompted review
Reply from Adanola
Hi Lola,
Thank you for taking the time to leave us a review.
We are so pleased to hear about your positive experience and that Will and Lizzie could resolve your issue so quickly! Thank you for your continued support and kind words.
We appreciate your feedback and look forward to assisting you again in the future.
Kind Regards,
Em
Customer Support
Love Adanola clothing & good customer service
Love Adanola clothing!
I've bought many pieces and all great quality, consistent sizing and comfortable clothing.
I have returned items, and normally a smooth process however on one occasion there was a delay to processing my refund. I raised a query via 'contact us' page and the refund was processed literally within an hour thanks to Grace O - thanks for the quick and efficient customer service Grace!
8 July 2026
Unprompted review
Reply from Adanola
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear about your positive experience with Grace! Thank you for your continued support and kind words.
We appreciate your feedback and look forward to assisting you again in the future.
Kind Regards,
Em
Customer Support
Grace resolved my issue promptly and…
Grace resolved my issue promptly and was so helpful and understanding. Truly love this company and their stellar customer service. Thank you,
7 July 2026
Unprompted review
Reply from Adanola
Hi Yessica,
Thank you for taking the time to leave us a review.
We are so pleased to hear about your positive experience and that Grace could resolve your issue so promptly! Thank you for your continued support and kind words.
We appreciate your feedback and look forward to assisting you again in the future.
Kind Regards,
Em
Customer Support
Reply from Adanola
Hi Xiayuan;
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our team helpful. Providing excellent customer service is very important to us, and it's great to know we've met your expectations.
We appreciate your feedback and look forward to assisting you again in the future.
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Eve
Customer Support Team
Great customer service from Cameron…
Great customer service from Cameron today. My issue was dealt with efficiently and I will definitely order again.
7 July 2026
Unprompted review
Reply from Adanola
Hi Carla,
Thank you for taking the time to leave your feedback.
We're delighted to hear that Cameron provided great customer service and was able to resolve your issue efficiently. I'll be sure to pass your kind comments on to him, and I'm sure he will be pleased to hear that his assistance made such a positive impression.
We truly appreciate your support and are pleased to hear that you will be ordering with us again.
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Eve
Customer Support Team
Couldn’t have asked for better customer…
Couldn’t have asked for better customer service from Cameron. Thank you so much for all of your help!
6 July 2026
Unprompted review
Reply from Adanola
Hello Rio,
Thanks for taking the time to leave us a 5-star review.
I am so pleased to hear you had a great experience with Cameron on our Customer Support team, and that they were able to help you. I’ll be sure to pass your kind feedback on to Cameron.
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Grace
Customer Support Team
Reply from Adanola
Hello Georgia,
Thanks for taking the time to leave us a 5-star review.
I am so pleased to hear you had a great experience with Grace on our Customer Support team, and that she was able to help you. I'll be sure to pass your kind feedback.
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Eve
Customer Support Team
I contacted Adonola late Sunday night…
I contacted Adonola late Sunday night regarding a zip sweat top bought for my daughter’s birthday which had a fault. Lizzie replied to me very promptly the next day, she apologised & resolved my concerns, very quickly and efficiently. Both her and the company have provided excellent customer service.
6 July 2026
Unprompted review
Reply from Adanola
Hello Janet,
Thanks for taking the time to leave us such a detaild review.
I am so pleased to hear you had a great experience with Lizzie on our Customer Support team, and that your concerns with your daughter's birthday gift were resolved quickly and efficiently. I'll be sure to pass your kind feedback on to Lizzie.
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Grace
Customer Support Team
Reply from Adanola
Hello Dorothy,
Thanks for taking the time to leave us a 5-star review.
I am so pleased to hear your order arrived so quickly and that everything was perfect!
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Grace
Customer Support Team
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