Alexanders Removals & Storage Reviews 

679
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their incredible efficiency, hard work, and careful handling of personal belongings throughout the entire moving process. People also deeply appreciate the responsive office team, helpful managers, and seamless organization that make stressful moving days remarkably easy and smooth. Some reviewers were not happy with initial planning and communication details, mentioning occasional delays or oversights. A few consumers noted that certain tasks required extra time, independent coordination, or addressing unexpected issues along the way. However, most individuals still felt supported by the prompt follow-ups and overall dedication.

What people talk about most

Service

Consumers find service to be exceptionally positive and professional throughout the entire process. Reviewers... See more

Staff

People report positive experiences with staff, highlighting that team members are professional, efficient,... See more

Customer service

Customers report extremely positive experiences with customer service, praising the responsive and helpful... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the entire moving and storage process as... See more

Response time

Users describe positive interactions with response times, noting that staff and contacts were generally very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alexander's were exceptional; Justyna was our move manager and she was very clear and helpful at every stage of the process. The crew on the day were friendly, adaptable and super efficient; they pack... See more

Company replied

Rated 5 out of 5 stars

STOP! BEFORE CONSIDERING A REMOVAL COMPANY… DO NOT USE ANY COMPANY OTHER THAN Alexanders Right from the get go Justyna guided me through the process, was ext... See more

Company replied

Rated 5 out of 5 stars

Aivaras, Dumani and Alex were first class. Friendly, professional, efficient and made our moving day way less stressful than it otherwise would've been. They even helped our seller's removal people at... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with a move from London to Harrogate. Really nice team, super efficient, can do attitude, everything went exactly as planned + smoothly. Couldn't recommend any more strongly if yo... See more

Company replied


Company details

  1. Removals company
  2. Removals Service
  3. Self storage facility
  4. Delivery Company
  5. Storage facility

Written by the company

London removals and storage
Alexanders is an award-winning London removals and storage company. As a member of the British Association of Removers (BAR) we pride ourselves on offering a premier service that we believe is unrivalled by other removal companies in London. We specialise in house removals, flat removals, commercial removals , office removals and storage.

Contact info

4.9

Excellent

TrustScore 5 out of 5

679 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(679)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb!

I’ve dealt with many moving companies. Alexander’s and their whole team is superb. Truly the most professional, responsive, reliable and excellent. I’m only using them from now on! Also, great value for money.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We received brilliant and very responsive support from Ewa in the lead up to our move, and Kris & his friendly team did a wonderful job on the day packing up all our possessions and ensuring everything arrived in excellent condition. Alexander’s really took the stress out of a big move with a baby

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Alexanders were absolutely amazing and lovely. The whole team were very professional and went above and beyond. Thank you to Justyna and the crew, Raheel
Piotr and Tomasz.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

The team was amazing

The team was amazing! They arrived on time and started the packaging without stressing me about anything. Infact they were doing it at supersonic speed. And were meticulous and very organized in the same. The next day they arrived half an hour early to the specified time and did the loading and unloading to my new house without any hiccups.
The move went on very smoothly. Kudos th the team 👍👏👏

20 July 2026
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Thank you so much for taking the time to leave a review. We're so pleased to hear that the team was "amazing". Wishing you all the best for your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

First time hiring Alexanders for a…

First time hiring Alexanders for a removal. Jake and Rowan were top notch. Very considerate, helpful and allowed us to feel relaxed as all was seen to be well in control throughout the process. Thanks a lot!

23 July 2026
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Tom
Thank you so much for your review. We're happy to hear that the move went well. We'll pass on your kind words to the crew. We hope you're settling in well.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

I highly recommend Alexander's Removal…

I highly recommend Alexander's Removal Company the entire process was smooth, professional and stress free. Justyna was my main point of contact she was very helpful and responsive to all my questions and queries.
The removal team were very punctual and handled all my belongings with care. Great customer service and value for money.
Rhonda Tavener.

4 July 2026
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Rhonda
Thank you so much for taking the time to leave a review. We're so pleased to hear that your move went well and was even "stress free". We'd love to help you again in the future so don't hesitate to get in touch. We hope you're settling in well.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Excellent service throughout! Thank you.



Tony Vullo came out personally to do the quote, and Ewa and Callie Collins kept us well informed by email and phone. Everyone was helpful, and if they weren’t available, they always called back.

The move was managed over two days. Michael led the team, along with Raheel and several others, all of whom worked hard and did their part. They arrived on time in a clearly marked company truck, with a second truck arriving in the afternoon to load items from the garage. On the second day, they collected the remaining boxes and a few last items before driving everything down to Dorset.

Overall, a smooth, well-organised move from start to finish. Highly recommended.

3 July 2026
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Many thanks for taking the time to leave us a review. We're so pleased to hear everything went smoothly with your move to Dorset. We hope you're settling in well.
Kind regards
Alexanders Removals & Storage

Rated 3 out of 5 stars

Value for Money?

It’s very expensive and the expectation to receive a superior service that justify the price was not met.

The crew were hard working and efficient, but lacking from clear instructions/directions from the head office.

Head office indicated that the return from storage and assembling of furniture would require one working day. In actual fact, it required three full working days (plus a couple of additional hours on the fourth day) due to inaccurate planning:

• The boxes returned from storage took all the space available in the flat and the handymen didn’t have enough space to assemble the furniture. Some of the boxes had to be put back on the van and returned to storage to enable the handymen finish assembling the furniture.

• Assembling the furniture turned out to be a much longer and more difficult task, because a few components had been packed with other items and not clearly labelled. As a result, all the boxes had to be opened to find all the components and complete the assembling of the furniture.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, both friendly and efficient. We were very pleased. Thank you!

26 June 2026
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Mrs S
Many thanks for leaving us a review. We hope you've settled in well.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Highly recommended

Quick and clear communication throughout the process of moving and storage. Very fast and efficient packing, with items stored carefully. They took away a lot of the stress of moving.

30 June 2026
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Joe
Many thanks for leaving us a review. We're so pleased we took a lot of the stress out of your move.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Not something you’d ordinarily say…

This isn’t something you’d ordinarily think of saying about a removal experience, but these guys were absolutely brilliant and borderline super-human! I had two desks, a ludicrously heavy sculpture/coffee table, numerous boxes and storage crates and an entire garden set consisting of a large table, 6 chairs and a gigantic parasol with a sand-filled base that weighed a ton. The guys arrived at my top floor flat at 9am. At 10:40am I signed the document to say everything was unmarked and safely in the new address. That’s not a typo - it took them 1 hour and 40 minutes. Sure, the two addresses were only a 5 minutes drive from each other, but regardless, that’s got to be some sort of record and if it’s not, it should be. Highly recommend this team, I’ll most certainly be using them again. Top marks. Ten out of ten. Guinness Book of Records.

29 June 2026
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Dan
Thank you so much for taking the time to leave us a review. We love your kind words and will be quoting you wherever possible since you described the removal guys as "borderline super-human". We'd love to help you again in the future whenever you need us. Just let us know.
We hope you've settled in well.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

competitive

competitive, thorough and quick - very happy with the move

18 June 2026
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Emily
Thanks so much for your kind words.
Best wishes
Alexanders Removals & Storage

Rated 5 out of 5 stars

Michael and his team were great

Michael and his team did a fast and efficient job moving me the last two days, despite blistering sunshine and some tight corners. They communicated brilliantly and were clear but friendly with boundaries such as disconnecting water appliances and fixing wardrobes to walls. Moving house is incredibly stressful but they took away as much as they reasonably could.

26 June 2026
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Rob
Thank you for your kind words. We really appreciate the feedback. We're happy to hear everything went well with your move and hope you've settled in well.
Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Fantastic efficient service

Fantastic efficient service. The lads worked through the hottest day of the year without batting an eyelid. Very quick, friendly and kind to the removed person! Terrific team - I'm very happy.

23 June 2026
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Rebecca
Thank you for taking the time to leave us a review. We're so pleased to hear you were happy and everything went well.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Alexanders Removals were brilliant

Alexanders Removals were brilliant. Every step of the way. First they were the most competitive prce yet, right from the off, the most thorough. An early morning video call where I could 'show' them the job, not just explain. Then every question answered and anticipated. And incredibly comprehensive quote.
Then the actual removals, storage and return of everything. Perfect. The crews were incredibly polite and helpful all the way. Went out of their way to be helpful and suggest solutions. Quick too. They sent plenty of people to do what looked like really hard work. Then I over extended my storage time and throughout, the office staff - Dimitri, Alexander, Justyna were brillaint. Understanding, helpful, just great.
My goods were all returned in perfect condition. Everythinng rann like clockwork. Every step was explained and re-explained when I was too thick to understand.
I would recommend Alexanders to anyone. It's a bit stressful doing a move and having a company where the mails, the phone calls, the meetings and the removals themselves, the crews, are all so on top of their game really helped relieve some stress. Well done Alexanders!

20 June 2026
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Mark
Many thanks for taking the time to leave us a review. We're really pleased to hear we helped you on what could have been a very stressful day. Don't hesitate to get in touch if we can be of service again.
Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Excellent, professional and punctual

Excellent, professional and punctual service. Justyna was my move manager, who arranged everything ahead of time including a video survey to determine the move strategy. The three packers planned out how to organize themselves so that we were packed from a 3 bed 2 bath apartment in less than 2 hours, even with several wine glasses, delicate crockery and fragile souvenirs and paintings. When we arrived at the destination, realizing that the designated parking was too far away, the movers quickly adapted, shifting to the loading dock to get me moved into the new place by lunchtime! They were extremely courteous, and knew what to pack and what not to pack, even finding a set of keys I'd lost a year ago! I don't plan to move again, but if I do, I'll definitely go back to Alexanders.

13 June 2026
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Radha
Many thanks for taking the time to leave us a review. It's great to hear such positive feedback. We hope you've settled into your new place well.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Conscientious and flexible - just what we needed

Considerate, flexible and conscientious. We had a fairly complex move, with multiple locations and waste disposal involved.
We evaluated 5 different companies and are confident we made the right choice - Alexanders were a pleasure to work with from first contact to completion!

15 June 2026
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Richie
Thanks for taking the time to leave us a review. We're so pleased to hear everything went well with your complex move. We'd be happy to help again in the future if you need us.
Kind regards
Alexanders Removals & Storage

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