Alina Homecare Reviews 

I have a 95 year old aunt that I am POA for and deal with all her finances and care requirements. I used Alina, along with another company, for a couple of years and the majority of the girls that visited were pretty good and I had no problems with. That said there were a couple that did not do their full times, up to 30% short, and I had to stop those from calling. But the main problem with Alina was when my aunt went in to a home for a couple of weeks for respite. Although giving them a months notice, Alina still charged her for the visits that she would have had but did not receive. After querying this I was told it is in their T&C's that regardless of visits not made they are still payable, upon checking it was indeed in there. It also stated that this was to keep the girls employed so they would not leave so I asked a couple of them if this was the case and I was told that no it was not and if they didn't do visits they didn't get paid for them. Also, regardless of their published hourly rate when you add weekend rate, visit fee etc. their final bill worked out over £50 an hour. Now, I don't know what their business model is but because of their greed they have lost a £24k account for the next maybe 3,4,5 years.

The Alina ladies (Huntingdon team) have been supporting my dad for 3 months and he enjoys their daily companionship visits. I have been very impressed with the care provided and the ongoing communication with the management team is excellent. I thoroughly recommend Alina’s services.

Alina have been supporting my Mum for a few years now. They have adapted the care they give as her needs have changed. The team are always very professional and respectful of her dignity and considerate of her wishes.
Using an online reporting system (Birdie, accessed by the family and office) for each visit communicating any new concerns that need to be raised and showing that all tasks have been completed.
The carers visits are important parts of Mums day not just for personal care and meals but for local news and companionship a real lift to her day.
Alina offer an incredible service which without their support and care we could not manage.

Finance department send out invoices claiming visits have taken place between specific times when client away from home on specified dates. They say fees still payable - but these so called visits are listed in the same way as any others! Inaccurate information. Also invoices are sent without making it clear that they are for information only, which would be confusing for a client with dementia. I have raised these points directly with the company but finance department simply don’t care.
In addition, misleading information was given during the initial visit around clients being away from home and flexibility.
There is also a worrying lack of attention to detail, in that both the client’s name and my name have been misspelled in written communications from the finance team.

Claudia and Danny from Alina (Huntingdon) made my life so much easier - I contacted Alina because I needed help with my disabled husband for a couple of days - They were both amazing and compassionate and went above and beyond what was expected - I really can not thank them enough

Emma Bond from the Weston super Mare branch has been extremely professional, efficient and supportive, whilst we are going through this difficult time in our elderly parents lives. Emma's patience and understanding was excellent. We would highly recommend her.
Sarah from the Weston office was also very good.

We also spoke with Lynette from the Head Office "live in team" and we had a similar experience.

Thank you ladies for your support during this time .

Alina Homecare somehow made the impossible, possible. My elderly mother was determined not to accept support from anyone but me, when it was obvious both of us badly needed it. She's sacked everyone else I tried to arrange to help her. These guys have stayed the course and my mother has benefitted so much from their care. They have been professional every step of the way, really listened, and have been able to win her trust and confidence. Not only has mum's life improved, but so has mine.

Alina home care are excellent, it took a while to convince our grandparents they needed the help and Zoe was very patient and did two consultations a couple of months apart. The care has been excellent and the birdie app is great for peace and mind, you can check-in without your grandparents feeling like you are interfering.

We have been completely happy, with the service we have received from Alina Homecare Brentwood. My mum always tells me how friendly the staff are who she sees.

We would highly recommend Alina Homecare! They visit my mum to help her to shower and hang out her washing. In my Mum's words the carers are "lovely, friendly, caring and respectful, and always show interest and kindness towards me." The cost is reasonable too. We couldn't fault them.

My daughter joined Alina Home Care nearly 9 months ago and she is so happy with them. She was having problems with her previous care provider which were having a very bad affect on her mental health. Now that she is with Alina Solihull I notice a massive positive difference in her mental health and well being. She is very happy with her carers and says they always give an excellent service. She also gets on very well with the office staff and feels she can talk to them whenever and about whatever she needs to. I want to thank the staff at Alina Soihull for taking such excellent care of my daughter and making her so happy.

AVOID using Alina (Colchester). I had an awful experience trying to arrange "friendship" care for my elderly mother with advanced Dementia from this branch of Alina. The "Rep" from the outset was bullish and had NO idea how to deal with delicate situations and dementia sufferers. I put up with her behaviour as I was desperate to arrange home-care for my parents, but when she subjected my ill and elderly father to a rigourous TWO hour "interrogation" assessment and her continued poor behaviour with all the family were just as pushy and upsetting, culminating in our last phone call with her name-calling me, I put a complaint into Head Office where, after 4 weeks "investigation", they conveniently couldn't find the recorded call and swept my complaint under the carpet. Not even an apology. NEVER NEVER touch this Colchester company !!

My elderly mother has been cared for by Alina Homecare for about 1 1/2 years. They visit her 3 times a week and make sure she takes her medication, they check her fridge for out of date food, empty the bins, chat and help with any chores. They make sure her visits are by carers that she already knows. They are always very friendly and above all respectful. It's nice for my mother to see a friendly face and have a bit of a laugh whilst she is being cared for. It also means that when I see my mother we are not doing all the boring bits and can therefore enjoy each other's company. Thank you Alina - you have changed both our lives!

We have been a client of Alina home care service for eighteen months now and they really go the extra mile. Organised to take care of my wife who has dementia. The staff are caring compassionate and very understanding and extremely helpful and supportive. They even arranged to visit my wife while she was in hospital. This company really do go the extra mile and then some. As an armed forces veteran I have taken the opportunity to recommend this company to the armed forces welfare organisations as there are many veterans and their dependents living in Kent who will benefit from the services this TEN STAR PLUS COMPANY OFFER

As an employee as a care assistant for 3 years employment with Alina Care Lancing West Sussex.
I became disabled after working 2 years for Alina.
I have a total of 40 years experience of care sector working.
I would not recommend Alina as a respectable employer.
As a disabled care assistant i was bullied and pushed to the margins by Ian ( manager) and sick kick Sara .
This treatment included disability discrimination and breaches of the Equalitie Act 2010.
I followed the Alina complaints policy.
Which included the managers I complained about dealing with the complaints I made. That isnt right to do so, of course they would reject and deny the allegations. This they did at the cost of my employment with Alina.
I wonder how on earth these two individuals managed to get to senior positions within the company.
Sorry, I do know how!
They bullied there way though to these positions.
I have the evidence of bulling and discrimination is didn't have the financial backing to employ a legal team to take this further, I tried my best to stand up for my rights.
But bullies put in positions of power are very difficult if not impossible to dislodge.
God doesn't pay his debts with money !!

Thank you for your time

We’ve been using Alina Carers in Bournemouth ever since my mum came out of hospital/recovering from a broken hip. She’d been in hospital and rehab a total of 7 weeks so thought she def needed looking after as she has some memory loss as well/ I would like to say all of the ladies who visited Mum were polite & friendly but they just never turned up at the appropriate times.
We asked for 8/12/6 and 9; I fully expected there to be some days where our times were not able to be met as they have a lot of elderly people to look after and all want the same sort of times. But we were told five or take half hour or so the times wouldn’t be a problem/
Well the times we got c varied massively on a daily basis so mum never
Knew when they were coming!
They thought turning up at 2 for lunch and 4pm for dinner was acceptable!! Mum didn’t want to eat at these times; 2pm is too late for lunch and 4pm (2 hrs later for dinner !! Ridiculous!! This happened a lot. We only have them for another week now and they still think turning up at 8 for her evening meal is acceptable- when we asked for 6pm!!! I’ve had rows with management about this and they sent someone out who spoke down to me and wasn’t the most professional; I wouldn’t recommend them. They overcharge for a service that they cannot provide. They also make you pay 2 weeks notice should you wish to leave. Steer well clear!

Have been using Alina in Malvern for about 6months . Vicky and the team have delivered a professional and caring service to one of our friends who has now moved into the local Hospice .
Vicky has always had a flexible can do approach when we have changed the caring needs .
It has been great working with them to provide professional care to a poorly lady

I started in December 2025 and have thoroughly enjoyed working in the Trowbridge branch. They have been flexible with my hours and give me regular visits with the clients that I’ve matched well with.

AVOID!! Company committed to some care visits for an elderly lady, assessment completed and contract signed. They then pulled out at the last minute via text message (claiming they had tried to call which was completely untrue, they were just too cowardly to actually have a conversation). They left the family with no time to make other arrangements and in a really really difficult position. Management uninterested and didn’t follow up phone calls as promised.