Altosoftware Reviews 

I hope this review saves at least one estate agent from making the same mistake we did. Our whole experience was awful and costly from start to finish.

Our nightmare started with Lee Hinds completely mis selling the propduct , promising the world and unsurprisingly, failing to deliver.

The migration from Reapit to Alto was supposedly one of their most common, straightforward migrations. This simply cannot be the case, it was like this was their first ever migration. We had issues upon issues. Samantha Nix was in charge of our migration and rushed us into doing it even when we told them our concerns about bugs not being fixed, then assured us they were sorted. They were not.

A month later, we managed to agree to a second migration. This was again, painful and still had multiple issues.

As part of our initial meeting with Alto, they assured us that we could create our brochures. As soon as we started the transition, their design team denied this was possible and after a couple of weeks they admitted they could do it but then took another couple of weeks to actually copy the design. It is not a complicated brochure...

Other issues included 4 weeks to copy a simple email footer, leads not coming through from portals, key element of the software not being explained or shown, properties going onto the market from years ago which were achieved on the previous software and many more.

They always promise a number of teams meetings to help with the transition and almost every bug we raised with their team was promised to be looked into and surprisingly, no fix.

It has taken months, genuinely months to try to resolve our complaints and still no outcome.

Alto was presented to us as a streamlined CRM system that would improve the efficiency of our business and make our day-to-day processes easier. Unfortunately, this has not been our experience.

We were previously using Reapit and were told that this was one of Alto’s standard and proven migration processes. Unfortunately, after three migration attempts, this proved not to be the case. Data was transferred incorrectly, resulting in a number of issues that required significant time and effort to resolve.

We were also disappointed with the level of preparation and training provided. Training was not offered until after the first migration, despite the fact that we were expected to be going live. There were also problems with reproducing our property brochures, along with numerous other issues that became apparent once we started using the system.

The system that was sold to us as being designed to streamline our business actually had the opposite effect. It slowed down many of our existing processes and, in our experience, made straightforward tasks more complicated.

We therefore feel that the product was not appropriately represented to us during the sales process and, in its current form, was not fit for purpose for a busy estate agency where staff need to be able to concentrate on selling property rather than dealing with ongoing system issues.

Although we were only live with Alto for a few weeks, the number and nature of the problems were taking up a disproportionate amount of our staff’s time. This had a direct impact on our business, with the number of sales dropping dramatically because my colleagues’ time was increasingly being taken up dealing with one issue after another rather than concentrating on their normal roles and progressing sales.

Ultimately, we made the decision to return to Reapit, which, in our experience, is considerably more effective and better suited to the way we operate our business.

We remain in dispute with Alto and have found the company extremely difficult and, at times, unreasonable to deal with. Unfortunately, our experience of the after-sales customer service has also been very disappointing, even though they are still happy to charge us each month.

Lee has been our main point of contact, but it can take weeks to receive a response from him. On a number of occasions, other members of the Alto team have told me that they are trying to get Lee to respond to my emails, yet we have still been left waiting for a meaningful response.

Overall, our experience with Alto has been extremely disappointing. What was sold to us as a system that would streamline and improve our business instead created significant operational problems, consumed considerable staff time and ultimately contributed to us reverting to our previous CRM.

Nasreen was warm, welcoming and extremely knowledgeable. She took the time to understand our needs and clearly explained what Alto can offer us. Her expertise, professionalism and friendly approach made the whole experience both informative and enjoyable

Ben is very helpful and keen to continue to understand what we want and need from our experience with Alto and to work with us in achieving that.

Helped me out with accounts last thing on a Friday and always answers the phone!

Nasreen Khan is a really great member of the Alto Software team. She always takes the time to understand any problems you are having with the system and works hard to fix them. She is always happy to pick up the phone, talk through the issue clearly, and give you practical help. For a busy business owner who is always on the move trying to keep things going, this kind of communication is priority.

She is always professional, has a positive attitude, and focuses on finding solutions. Her forward-thinking approach and willingness to help make her a huge asset to the team, even though I have never met her in person.
Keep up the good work, I really hope this review gets the recognition it deserves. :)

Jack Holmes, has a been a delight when it comes to being responsive, customer service and helping put my mind at ease.

A great asset to the company.

Fatma has been really helpful and patient with us, we're looking forward to working with her a lot more.

Very helpful, informative, a very productive review of our account and well overdue service.

Jack & Mike listened to my needs and arranged what I asked for. We are now booking further training and looking in to altering our systems for a smoother and more efficient workload.

Jack was extremely fast and helpful in getting me up and running.

Ben was extremely knowledgeable and listened to our needs and requirements. From this he has arranged several meetings with integration providers for systems that would help our company.

⭐⭐⭐⭐⭐
Sian is absolutely fantastic to work with. She is always incredibly responsive, quick to come back to us and, importantly, is always there to pick up the phone whenever we need her.

What I appreciate most is that she simply gets things done. Whatever the task or issue at hand, Sian takes ownership, follows it through and makes sure it is dealt with properly. That reliability and level of service makes a huge difference to us as a business.
We genuinely appreciate the effort, support and commitment she consistently gives us.

Thank you as always, Sian, it never goes unnoticed and is very much appreciated!

We have recently spoke with Ben McLeod one of the new Customer Success Managers at Alto. Speaking with Ben he was informative and engaging and enthusiastic about dealing with us, which is a breath of fresh air as we haven't spoken to anybody for years !! Unfortunately, I can see Ben becoming very busy as I'm sure there are many neglected accounts out there. We look forward to working with Ben going forward. David & Jules @ First Step

Ben was very helpful and communicated the new tools that are coming available effectively.
I have already started working through some of the things he recommended and can see the value they can add to the business.
Looking forward to some further training that he is arranging as well.

Able to contact Fatma at Alto and she been able to resolve issues

Very informative session with our account manager Ben McLeod. Went through all the add-ons and booked in follow up session.

Ben has been great since taking over our account and has been on hand to assist with any queries we have, and also makes time to follow up on these. Great service!!

My colleague and I attended an Alto Software training session today, delivered by Ben, and found it extremely valuable. Ben was knowledgeable, professional, and engaging throughout the session, explaining the features and functionality of the system in a clear and easy to understand way.

Ben encouraged questions throughout and took the time to have an understanding of our organisation.

We came away with a number of useful tips and an action plan. Thanks Ben, for an excellent training session. :)

Nasreen Khan has been a pleasure to work with at the Alto branch. She takes the time to understand exactly what we need and responds quickly whenever we reach out. Nothing feels rushed and no question goes unanswered.

What stands out most is her attentiveness. She keeps us informed at every stage, follows up without being prompted, and clearly knows the detail of what she's doing. You always feel like you're a priority rather than just another account.

Highly recommend Nasreen and the team. Their service has made the whole process straightforward and genuinely reassuring.